Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience about booking online is…
My experience about booking online is very good because I have been booking online for many years and I am happy.
March 23, 2026
Reply from My Trip Online
Dear Chaouki Hafdallah,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Not easy to complete
December 30, 2025
Reply from My Trip Online
Dear Idan Bar Oz,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Great service
March 23, 2026
Reply from My Trip Online
Dear Emmett Milstone,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
VERY GOOD EXPERIENCE
March 23, 2026
Reply from My Trip Online
Dear ENE-VOICULESCU VIRGIL,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Simplicity
March 23, 2026
Reply from My Trip Online
Dear Miklos Peter Kovacs,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Everything
March 23, 2026
Reply from My Trip Online
Dear Branko Banovic,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Booking very convenient
March 12, 2026
Reply from My Trip Online
Dear Sheng Huang,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Andriy Kononenko,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Amir Takavit,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
I enjoy speed
March 22, 2026
Reply from My Trip Online
Dear BABAJIDE OLUWATOYE,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Hasna Talbi,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Booking was easy and proper info was…
Booking was easy and proper info was shared which I appreciated.
As a first time traveller with Wizzair I didnt appreciate being charfed 100Euro for checkIn as I wasnt aware that online checkin is cheaper.
March 19, 2026
Reply from My Trip Online
Dear Seyedeh Sadremousavi,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
UI is terrible
UI is terrible. Don’t let users endlessly click to
find their birth year…
March 22, 2026
Reply from My Trip Online
Dear Satoko Nozaki,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
The from didnt work properly
March 22, 2026
Reply from My Trip Online
Dear Silvie Ihnatolová,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear Oliver Mbuthia,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Annie Boehner,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Too complicated expensive to check in and I had…
Too complicated to check in and I had to pay for it
March 22, 2026
Reply from My Trip Online
Dear Dennis Milenkovic,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Reply from My Trip Online
Dear KOJI,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. We regret to inform you that we are unable to issue your airport Fast Track voucher due to its unavailability.
Once again, we apologise if you faced any issues.
Best regards,
Charles
Refund
**Subject: Refund not processed despite ticket cancellation – Urgent complaint**
I am writing to formally complain about the unacceptable handling of my refund request.
Despite cancelling the following flight tickets, I have not received any refund. I have contacted your support team multiple times over several days, but either I receive delayed responses or no meaningful solution.
**Booking details:**
**1st Booking**
Booking number: 1111-678-617
Ticket number: UEWNFS – 6075581757671
Passenger: SEVIM / SEREFNUR
**2nd Booking**
Booking number: 1109-677-406
Ticket number: 6075582926864
Route: Stuttgart – Jeddah
Passengers:
* YUNUS EMRE YIGIT
* FATMA YIGIT
* ABDUL SEVIM
* SEBAHAT SEVIM
* ZEHRA KAPLAN
* ELISA SEVIM
* ERVA SEVIM
* MELIKSAH SEVIM
Although the tickets were cancelled in accordance with the conditions, the refund has still not been processed. This situation is unacceptable and causes significant inconvenience and financial loss.
If the refund is not processed immediately, I will escalate this issue further by filing complaints on public platforms (Trustpilot, Google Reviews) and contacting consumer protection authorities.
I expect a clear response and full refund without any further delay.
Kind regards
March 16, 2026
Unprompted review
Reply from My Trip Online
Dear Mehmet,
Thank you for taking the time to leave us a review. I am sorry to hear that you have not been satisfied with the level of service from us. If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered full name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Do not give them your bank details
Bought q plane ticked from ryanair and this shady company appeared in my emails asking me to do the check in thing with them. Later after I checked with Ryanair, I've been informed that they are not affiliated with this shady company, so I got charged almost 5 euros for nothing. After two days they have tried to use my saved bank details to charge me 79€ . Later Wen I checked they have a "subscription" or whatever they may call it package at the price of 79€. I never tried to to do any subscription or to buy anything from them. Be carefull with these shady filthy people.
March 2, 2026
Unprompted review
Reply from My Trip Online
Dear Nick,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered full name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.