my.gov.au Reviews 

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. People frequently struggled with endless login loops, frustrating password resets, and unexpected error messages when trying to access essential online government services. Consumers also complained bitterly about extremely long phone wait times, notably unhelpful customer support, and the sheer difficulty of resolving sudden account lockouts without proper assistance. Some reviewers were happy with specific staff members who handled all their inquiries politely and patiently. A few customers genuinely appreciated the calm, polite, and helpful assistance provided by certain representatives during difficult phone calls, making the otherwise frustrating process slightly more manageable.See more

Reviews shaping this summary

It locked me out when I tried to link Medicare to mygov using my passport credentials. It also sent an SMS code to my old phone number, despite my new number being updated on the app. Now I'm on the... See more

Ongoing issues and hate that I can’t deal with ATO direct but have to go via this awful app. So many issues including just truly stupid glitches, eg. Read all my emails and deleted but still a... See more

Login issues with code supplied via phone, My ID is even worse, as it doesn't work when it's stock standard without an array of id. Locked out of your account? Recovery is near impossible - you'll be... See more

Unable to login to the desktop my gov website because the security code goes to my old phone number. I have already updated my phone number inside the mygov app, so why is the code going to my old n... See more