My Amazon Guy Reviews 

494
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally professional, highly knowledgeable, and very effective at managing storefronts, listings, and advertising strategies. People consistently highlight the clear communication, prompt responses, and proactive approach shown by staff members. Reviewers deeply appreciate the tailored guidance and dedicated support that consistently helps improve overall business performance, sales, and online visibility. Some reviewers were not happy with full-service management, noting that ad spend and advertising costs increased while sales declined. Consumers also experienced issues with inconsistent team assignments, lack of proper structure, and poor communication regarding complex account tasks.

What people talk about most

Service

People report positive experiences with service, noting that the team is responsive, highly proactive, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting deep industry knowledge and proactive support.... See more

Customer service

Consumers find customer service to be positive, frequently highlighting great communication, proactive... See more

Product

Customers consistently note positive experiences with product, highlighting that the team is easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial order on boarding had some communication issues, and I was a bit surprised upon order acknowledgment to find that I had to pay an additional 400.00 an hour if I wanted to speak with the perso... See more

Company replied

Rated 4 out of 5 stars

My Amazon Guy was a solid company to work with. They were on top of communication and reached out to us with reports and metrics. I wish they would have dove into our business a little more and as... See more

Company replied

Rated 5 out of 5 stars

Working with MAG has been a game changer for our business. Their team is highly knowledgeable, proactive, and thorough in everything from PPC optimization to catalog management. They communicate... See more

Company replied

Rated 5 out of 5 stars

Coming from Etsy to the Amazon ecosystem with a rebrand/relaunch as a one person team has been an uphill battle. Met Noah at Amplify Founderverse during an Amazon Brand intensive where every question... See more

Company replied


Company details

  1. Marketing Agency
  2. also in
  3. Online Marketing Agency

Written by the company

A full service Amazon agency that helps brands increase their market share.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(494)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Experience

Initially reluctant going with MAG after reading some reviews but the support we got was excellent. All technical issues resolved and time was accounted for accurately and clearly. (We are a small/medium consumer product brand)

September 1, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

We really appreciate you giving us the chance, even with initial hesitations. It’s great to hear that our team was able to resolve your technical issues and provide clear, accurate support throughout the process. Thank you for trusting us with your brand — we’re excited to continue helping your business grow!

Rated 5 out of 5 stars

Really amazing to work with

Really amazing to work with, my sales are growing on Amazon

September 10, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

We’re thrilled to hear your sales are growing on Amazon and that you’ve had a great experience working with us Tim! Your success is exactly what we strive for, and we look forward to continuing to support your growth!

Rated 5 out of 5 stars

Worth it.

It took them a while, but they managed to reactivate my ASIN. I was impressed by their work. For a minute I thought they couldn't do it because communication was lagging, but they pulled through and got it done. 5/5 would recommend.

September 1, 2025
Unprompted review
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Reply from My Amazon Guy

It can take some time to get Amazon to cooperate and resolve a reinstatement, thank you for your patience and I'm glad we came through for you Mark. -Steven

Rated 5 out of 5 stars

Steven’s LinkedIn posts and videos are pure gold..

Steven’s LinkedIn posts and videos are pure gold for anyone selling on Amazon. He breaks down complex catalog and advertising issues into simple steps you can use right away, and his advice always feels grounded in real experience.

The free newsletter is awesome too, and I look forward to it every week. I’ve already picked up strategies that have saved me time.

Do yourself a favor and follow Steven on LinkedIn as he has some of the best content in the space.

September 9, 2025
Unprompted review
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Reply from My Amazon Guy

David thank you for noticing our efforts. It's my pleasure to bring the content to all Amazon sellers. It's all of US vs Amazon. -Steven

Rated 5 out of 5 stars

These guys have taken my sales to a…

These guys have taken my sales to a whole new level in only a month & a half. Highly recommend their service to take your Amazon sales to the next level!

September 4, 2025
Unprompted review
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Reply from My Amazon Guy

Love that we are getting growth fast for you - it's a marathon! -Steven

Rated 5 out of 5 stars

Amazon vendor central catalog issues resolved

We have complex Amazon vendor central and seller central catalog issues from multiple years of neglect for our brand. MAG came in as my agency pick of catalog experts after I fielded numerous potential agencies to resolve our issues. Our catalog issues are complex, with frozen ASINS, deactivated ASINS, conflicts from lack of channel management, pricing and cost issues and much more. They have strategically worked step-by-step to resolve these issues where previously we had made little to no progress. I am impressed by their team and how much they’ve accomplished for us in such little time. I made the right choice in selecting them as our partners resolving our issues with Amazon and managing our catalog going forward.

September 4, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

We’re glad you chose MAG as your partner and we look forward to continuing to untangle challenges, protect your brand, and set you up for long-term success on Amazon

Rated 5 out of 5 stars

It has been wonderful working with our…

It has been wonderful working with our MAG team! They are wonderful when it comes to communication, efficiency, and insight when it comes to next steps to take to help our brand!

September 3, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Consistent communication is a core value at MAG. I'm glad you feel it! -Steven Pope

Rated 1 out of 5 stars

I was a vendor for MAG and they don't pay their vendors

I was a vendor for MAG. They decided not to pay for services rendered. Just because they can. No denying on their part that the services were provided BTW just that they were not happy and therefore decide not to pay despite being offered various ways to appease them

July 1, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

We take all vendor relationships seriously and carefully review every situation. In this case, after a thorough evaluation, we made the decision not to move forward with the service and payment. While we understand this is disappointing, we stand by our decision and appreciate the work that was put in.

Rated 5 out of 5 stars

Navigating my start-up's Amazon…

Navigating my start-up's Amazon business is time consuming at best and downright frustrating often. MAG's qualified teams of Seller Central experts has relieved years of stress and helped me grow my Amazon sales. They are professional and a pleasure to work with. Highly recommend.

August 29, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Jeff I'm glad we relieved some stress. it's all of US vs Amazon. -Steven Pope

Rated 5 out of 5 stars

Great team

Great team! Upbeat, highly intelligent, proactive!

August 29, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

We’re thrilled to hear that our team’s energy and dedication shine through. We appreciate your trust and look forward to continuing to support your success!

Rated 1 out of 5 stars

I shouldn't have setup a call with this…

I shouldn't have setup a call with this company. It's a bunch of unprofessional work-from-homers who don't value your time. I had a team of people ready for the call, (which is expensive when you consider the salaries of the people in the room). When we got it setup, no one was there. The organizer said she had tried to call and then left. That's true. She tried to call from a number that you couldn't call back and then blamed us. It's incredibly unprofessional. Do not work with them. They have no idea what they're doing.

August 28, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Thank you for sharing your perspective. For clarity, our team joined the scheduled call on time and waited past our standard 8-minute grace period with no contact before leaving. Your team did not arrive until more than 15 minutes after the scheduled start. This was also the second call that was booked but not attended on your side.

We value professionalism and respect for everyone’s time, which is why we make it a priority to show up prepared. We’ve even extended a free ASIN review as a courtesy. Our time and expertise are valuable as well, and we expect the same level of commitment from the partners we work with.

That said, we’re always open to working together more smoothly moving forward and hope future interactions can reflect the professionalism we strive to uphold

Rated 5 out of 5 stars

The newsletters are very helpful

The newsletters are very helpful for sellers who are at any stage of selling, they are relatable and updated based on the current trends and wrt amazon policies. Thanks my amazon guy for all your content out there, it has definitely helps us a lot!

August 13, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

It's all of US vs Amazon - Steven Pope

Rated 5 out of 5 stars

Complete satisfaction

They have accomplished more in 90 days than I could in 6 months. It is hard to travel the Amazon Seller set up and there were constant denials and problems bringing my product to market. That is, until I found the My Amazon Guy team and all systems are go for launch within 30 days. Well worth the money spent- they took away all of the stress and frustration of trying to do this myself.

August 21, 2025
Unprompted review
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Reply from My Amazon Guy

So glad to see these results, thank you for your patronage! - Steven Pope

Rated 5 out of 5 stars

Extremely professional and…

Extremely professional and knowledgeable. I could not have navigated the Amazon seller system without them! They are involved daily with updates and assistance.

Thank You!

August 20, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Consistent Communications is a core value for us! - Steven Pope

Rated 1 out of 5 stars

Main Image CTR

Main Image CTR
Be careful about what you expect. For $100, I received a simple three-layer Photoshop edit that I could have done myself in less than three minutes. When I asked for a refund, the response was merely “well noted,” with no refund procedure communicated.

I do not recommend this service—it is a complete waste of money.

August 18, 2025
Unprompted review
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Reply from My Amazon Guy

Moss, will refund you today. We have a 100% money back guarantee on CTR orders. I will also review the communication we sent to improve this. Sorry we didn't meet expectations here. I would however recommend testing the image still.

Rated 5 out of 5 stars

My Amazon guy is the real deal if…

My Amazon guy is the real deal if anyone wants to really grow their Amazon footprint and win in this ultra competitive space. Steven has a very competitive team that really takes care of your Amazon ads account helping you beat the competition at each step.

August 11, 2025
Unprompted review
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Reply from My Amazon Guy

Thank you for the compliments! - Steven Pope

Rated 5 out of 5 stars

Genuine, Actionable Amazon PPC Guidance

My Amazon Guy has been an incredible resource for learning Amazon PPC. Their content is clear, practical, and packed with real strategies that actually work. It’s rare to find such genuine and actionable advice, and I truly appreciate the value they provide to the Amazon seller community.

August 8, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

The community has to stick together. It's all of US vs Amazon! - Steven Pope

Rated 5 out of 5 stars

Very responsible and knowledgable team

Very responsible and knowledgable team. We have been working for more than 5 years and they still maintain good quality of service.

August 8, 2025
Unprompted review
My Amazon Guy logo

Reply from My Amazon Guy

Thank you for being a customer for 5 years! - Steven Pope

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