Autoguard is experiencing a computer problem that has kept my completed repaired car waiting to be paid for 4 days now. Up to this point, their service had been excellent. The amount of coverage they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to... See more
Company replied
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment... See more
Company replied
My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no pa... See more
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Company details
Written by the company
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.
Contact info
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, United States
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3.3
Average
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from MyAutoGuard
Thank you for your feedback. We’re sorry to hear there was confusion regarding your policy documents.
Our records indicate the policy information was sent to the email address provided at enrollment. In some cases, emails may be delayed or filtered into spam/junk folders.
We would be happy to resend the policy and ensure you receive all documentation. Please contact us directly so we can confirm your information and assist you further.
We appreciate your feedback and the opportunity to help.
SCAM
Called claiming they were from a different company. Once I realized they were not the service they claimed, tried to cancel; got multiple call transfers/disconnects. Was told must notify in writing and would take more than 30 days to complete cancellation. Do not trust these scammers!
May 15, 2026
Reply from MyAutoGuard
We respectfully disagree with this characterization and take claims like this very seriously. We understand not everyone knows what a scam actually is.
We do not misrepresent our company or services, and all enrollments are completed with disclosures regarding the provider, coverage terms, and cancellation procedures.
Our cancellation process requires written notification to ensure proper documentation and protection for both the customer and the company. Processing timelines can vary depending on account status and required documentation, but our goal is always to handle requests as efficiently as possible.
We regret any frustration you experienced during your interactions with our team and would welcome the opportunity to review your account and address your concerns directly. Please contact us at so we can assist further
So far as I can tell it's been good
So far as I can tell it's been good, but I've done nothing except pay someone. I'll know more if something happens.
May 19, 2026
Reply from MyAutoGuard
Thank you for your 5-star review and for your honest feedback.
We understand that the true value of coverage is realized when it’s needed most, and our goal is to be there for you when that time comes. In the meantime, we appreciate your trust and the opportunity to provide you with protection and peace of mind.
Thank you for choosing us!
Great experience with AutoGuard!
Very professional! Explained everything in detail. I’m looking forward to working with AutoGuard!
May 7, 2026
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad to hear our team provided a professional experience and took the time to explain everything clearly and in detail.
We truly appreciate your trust and look forward to serving you and providing excellent support moving forward.
Thank you for choosing us!
Great monthly rate
May 19, 2026
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad we could provide a monthly rate that works well for you.
Our goal is to offer flexible, affordable coverage options while delivering great service, and we truly appreciate your support.
Thank you for choosing us!
Reply from MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to clarify. But you can cancel at any time, so this review makes zero sense.
Customers may request cancellation of coverage at any time.
We do not intend for any customer to feel misled, and we would be happy to review your enrollment and cancellation details directly. Please contact us at so we can provide clarification and assist further.
The representative was very helpful and…
The representative was very helpful and his Boss worked everything out for me.Thanks
May 17, 2026
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad to hear our representative and management team were able to help and work everything out for you.
Providing helpful service and finding solutions for our customers is always our goal, and we truly appreciate your support and trust.
Thank you for choosing us!
You Guys Exceeded My Expectations
You Guys Exceeded My Expectations, Thanks for All You Do,
May 15, 2026
Reply from MyAutoGuard
Thank you so much for your 5-star review! We’re thrilled to hear we exceeded your expectations.
Our team works hard to provide excellent service and dependable coverage, so feedback like this truly means a lot to us.
We sincerely appreciate your support and thank you for choosing us!
Reply from MyAutoGuard
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
After reviewing the claim, the issue referenced was determined to be pre-existing prior to the policy becoming active. As outlined in the agreement, pre-existing conditions are not eligible for coverage under the terms of the contract. You filed a claim only 2 weeks after policy was active.
We understand this may be disappointing, as is the 1 star rating left We would be happy to review your account further and provide any additional clarification needed. Please contact us directly.
I can’t get anyone on the phone
I can’t get anyone on the phone. No person! I would like to cancel my contract now. Thank you
Neil Buckingham
225 907-6800
May 12, 2026
Reply from MyAutoGuard
Mr. Buckingham, we’re sorry to hear about your experience and appreciate you bringing this to our attention.
Providing accessible customer support is important to us, and we regret any difficulty you experienced reaching our team.
We would like the opportunity to assist you directly with your account and cancellation request. A member of our team will be reaching out to you shortly, or you may also contact us directly for immediate assistance.
Thank you for your feedback although a 1 star rating is a bit low
Reply from MyAutoGuard
Thank you for your 4-star review! We’re glad you found value in the coverage and repair protection offered for your vehicle.
Our goal is to help provide peace of mind when unexpected repair costs arise, and we appreciate you choosing us for your coverage needs.
Reply from MyAutoGuard
We respectfully disagree with this characterization and would like to provide clarification.
The benefits referenced were attempted to be used prior to the policy becoming active, within few days of starting. As clearly outlined during enrollment and within the agreement, coverage and member benefits do not go into effect until the required initial payment has been received and the policy is active.
These requirements are standard and applied consistently to all customers. We understand the frustration, but this was not a denial of valid active coverage.
If you would like to review your account details further, please contact us directly without yelling, and we will be happy to assist.
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad to hear you had a positive experience with our customer service team.
Providing helpful, professional support is a top priority for us, and we truly appreciate your feedback and support.
WHERES MY REFUND
May 11, 2026
Reply from MyAutoGuard
We’re sorry for your frustration. As outlined in the agreement, the activation fee is non-refundable.
Please contact us without yelling and hanging up if you would like to review your account and refund status further.
You withleld information about the cost…
You withleld information about the cost of the program. You told me only $75 and $179 not the thousands of dollars that I would have to pay. And kept the $75 as non returnable.
Howard Goble
April 30, 2026
Reply from MyAutoGuard
A review of your recorded enrollment call confirms that the cost was clearly disclosed and acknowledged prior to activation. We take transparency seriously and ensure key terms are communicated before any agreement is finalized.
We would be happy to walk through the details with you directly and provide clarification. Please contact us so we can assist.
Reply from MyAutoGuard
We’re sorry to hear about your experience and appreciate your feedback.
After reviewing your account, the claim referenced was submitted immediately after the policy became active. As outlined in the agreement, coverage is subject to a validation period that you were informed of and agreed to. Pre existing issues are NOT covered from any coverage provider.
We understand this may be frustrating, but claim determinations are made based on those clearly defined terms, not arbitrarily.
We are a legitimate company providing coverage to our customers and take pride in operating transparently.
If you would like us to review your claim further or provide additional clarification, please contact us directly.
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad our team was able to help lower your monthly payment and find an option that works for you.
Making coverage affordable and flexible is a top priority for us, and we appreciate your trust.
I was most surprised that you all would…
I was most surprised that you all would still let me sign-up even though my car is a 2003 Toyota RAV4S. That might be the sole reason that I signed up when I did.
April 22, 2026
Reply from MyAutoGuard
Thank you for your 4-star review! We’re glad we were able to provide coverage options for your vehicle.
Our goal is to offer flexible solutions for a wide range of drivers, and we’re happy we could help you find a plan that worked for you.
We appreciate your trust and are here if you need anything.
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad you had a great experience with our team. We truly appreciate your support.
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad our team was able to work with you and find a plan that fits your budget.
Making coverage affordable and accessible is very important to us, and we appreciate your trust.
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