Autoguard is experiencing a computer problem that has kept my completed repaired car waiting to be paid for 4 days now. Up to this point, their service had been excellent. The amount of coverage they... See more
Company replied
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Review summary
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Reviews shaping this summary
I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to... See more
Company replied
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment... See more
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My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no pa... See more
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Company details
Written by the company
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.
Contact info
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, United States
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3.3
Average
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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great service from the team.
April 20, 2026
Reply from MyAutoGuard
Thank you for your 5-star review! We’re glad to hear you had a great experience with our team.
Providing excellent service is our priority, and we truly appreciate your support.
How Awesome Was That!?
They,more than one person, pushed hard to find me a deal I could afford due to my income. I appreciate their efforts,I was terrified thinking I couldn't have this coverage.
May 1, 2026
Reply from MyAutoGuard
Thank you for the amazing review! We’re glad our team could go the extra mile to find an option that works for you.
Making coverage affordable and accessible is a big priority for us, and we’re happy we could help give you peace of mind.
We appreciate your support!
It was quick
It was quick. I don’t like the comparison process and unwanted spam calls from like companies. I will probably cancel the whole thing and lose the $75 to set up with you. Recovering from hernia surgery (wk 2) and hate the spam calls from your competitors; therefore when I cancel it is because of your whole business set-up where I could not compare companies!!!
April 27, 2026
Reply from MyAutoGuard
Thank you for your 5-star review! We truly appreciate your support and are glad you had a great experience with our team.
Providing reliable coverage and strong customer service is our top priority, and your feedback means a lot to us. We look forward to assisting you in the future.
discounts and arithmetic quickly became…
discounts and arithmetic quickly became like double-talk. The system is different enough from the others that it takes some time to digest and evasluate.
April 30, 2026
Reply from MyAutoGuard
Thank you for your feedback. We understand our pricing and discount structure can take some time to fully evaluate.
Our goal is to provide flexible and transparent options, and we appreciate your input as we continue improving the experience.
After reviewing contract would not even…
After reviewing contract would not even consider buying this warranty. Tried to cancel same day, giving me a very hard time and the fact I am a disabled veteran and senior citizen. Had to jump through hoops just to cancel.
May 2, 2026
Reply from MyAutoGuard
We’re sorry to see your 1-star review and appreciate the opportunity to clarify.
Our coverage plans are designed to be among the most comprehensive in the industry. However, certain components—such as batteries—are classified as wear-and-tear items and are not eligible for coverage. This is consistent across the industry.
As requested, your account has been canceled. If you have any additional questions or would like further clarification, our team is always available to assist.
We wish you all the best moving forward and thank you for your time.
Rhonda Dawson
Rhonda Dawson
05/01/2026
AUG500331
5318 Saint Richard’s plaza
Omaha, NE 68111
mileage 134,051
Reason for cancellation: going with another competitor
May 1, 2026
Unprompted review
Reply from MyAutoGuard
Thank you for your feedback. We understand you chose to move forward with another provider and respect your decision.
While we’re sorry to see a 1-star rating associated with a cancellation for this reason, we appreciate the opportunity we had to assist you and wish you the best with your new coverage.
If your needs change in the future, we’d be happy to help.
Reply from MyAutoGuard
Thank you for your 5-star review! We truly appreciate your support and are glad you had a great experience with our team.
Providing reliable coverage and excellent service is our top priority, and your feedback means a lot to us. We look forward to assisting you again in the future.
Great job!!!
April 29, 2026
Reply from MyAutoGuard
Thank you for your 4-star review! We truly appreciate your support and are glad you had a great experience with our team.
Providing reliable coverage and excellent service is our top priority, and your feedback means a lot to us. We look forward to assisting you again in the future.
Run away from them!
If I could have left a zero-star rating, I would have. First, I was speaking w/Ox Car Care when I signed up & was then switched to MyAutoGuard w/out knowing. Even the paperwork & confirmation that I received said Ox Car Care. This was a classic bait & switch scheme.
I bought a new car on 1/30/26 & no longer needed coverage. Feb. 14, I called to cancel the service. I explained why I was cancelling & was told to email a cancellation request. I did. The email address they gave me was wrong. I waited until 3/13. THIS time, I was told to send an email to a different email address & to include the VIN, reason for cancellation, mileage, make/model, & my contact information. I sent it on 3/16. I called AGAIN today at 10:30. I was told that I needed to send ANOTHER email with the information. I was also told I would need to follow up with a phone call. That was sent & I called when I got off work. This time they said I needed to send an email AGAIN with all the information, & I needed to include the bill of sale, or I would continue to be billed until they received it. I asked to speak to a mgr & the "customer service agent" told me he didn't have a mgr, he had a supervisor!! I was thoroughly ticked off & this guy - accidentally or not - ended up disconnecting the call. He called me back& said the call was disconnected & he had a supervisor on the line. No apology. The supervisor came on the line; I had to verify my information again (!!!!!) @ which point I was told that I would need the bill of sale (what if I just wanted to cancel?) & that I didn't have service with Ox Car Care - It was w/them. I would also have to follow up the email w/a phone call because they don't check their emails. There have now been 5 phone calls & 3 emails w/zero resolution. I also requested a refund for March & April. I was told they couldn't do that until I submitted ALL the paperwork & made the call to follow up. Then it would take about 45 days to process the refund if it was approved.
April 22, 2026
Unprompted review
Reply from MyAutoGuard
Hello,
Thank you for bringing this to our attention. After reviewing the file, the policy has been effectively cancelled for the date of February 14, 2026. Any charges made past this date have been refunded. Please allow 7-10 business days for any funds to reflect in the account. We appreciate your initial interest in our services.
Kindly,
MyAutoGuard
Beware of Auto Guard (US)
I was told, by the salesperson over the phone, I was getting the "Premium Plan". I found out later, through customer service and several phone calls trying to get a copy of my contract, my car was to old for the Premium Plan and what I got was a Road Service plan, like AAA, but more expensive.
I told customer service I wanted to cancel my plan. OMG what you have to do to cancel a plan with Auto Guard (US), not Auto Guard (UK), is asinine. One has to write a letter to Auto Guard, it can't be done over the phone. Auto Guard (US) is a very sketchy auto warranty company. I hear Auto Guard (UK) is a reputable company, but stay away from Auto Guard (US).
April 3, 2026
Reply from MyAutoGuard
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We take concerns regarding plan coverage and communication very seriously. Our goal is always to clearly explain eligibility requirements and ensure customers understand exactly what they are enrolling in. We regret if there was any confusion regarding your plan selection and vehicle qualifications.
Regarding cancellations, our process is outlined in the agreement to ensure proper documentation and protection for all parties. That said, we understand your frustration and are always working to improve and streamline the experience where possible.
We would welcome the opportunity to review your situation in detail and address any outstanding concerns. Please contact us directly so we can assist you further.
Thank you for your feedback.
I want to no why I haven't received the…
I want to no why I haven't received the paperwork not even the email the hard copy...the guys do a great job of selling but I still need to what this covers can u please send me something thank you ...
Mr Lockett
April 28, 2026
Reply from MyAutoGuard
Hello,
Thank you for bringing this to our attention. Upon reviewing the file, it does show that we have sent the digital paperwork to the email on file. We recommend reviewing the spam folder, as this may be where the emails have been sorted to. Nevertheless, another email with the documents has been sent.
Kindly,
MyAutoGuard
To be honest. I’m still on my 30 day waiting period before it kicks in so I haven’t had any experience with using the company yet, but I’m looking forward to it.
Well, the three people that I have talked to. Were terrific with me.
April 28, 2026
Reply from MyAutoGuard
Hello,
Thank you for sharing your experience so far! We’re glad to hear our team has made such a positive impression during your waiting period. We appreciate your trust and look forward to being there for you when your coverage begins.
Kindly,
MyAutoGuard
Good customer service support
Customer service support is very knowledgeable about the auto service they take the time to explain in detail of how auto care works from front of vehicles to the back I like how they help you understand the functions
April 27, 2026
Reply from MyAutoGuard
Hello,
Thank you for the thoughtful review! We’re glad to hear our customer service team took the time to walk you through everything and make the details easy to understand. Helping our customers feel informed and confident about their coverage is always our goal. We appreciate you sharing your experience!
Kindly,
MyAutoGuard
I tried to cancel my services and they…
I tried to cancel my services and they won't do it after every thing I did step by step
March 25, 2026
Reply from MyAutoGuard
Hello,
After reviewing the file, the policy was effectively cancelled for April 9, 2026. There was no delay in cancellation. We appreciate your initial interest in our services.
Kindly,
MyAutoGuard
That the people i talked to were great…
That the people i talked to were great they worked with me and that this os the only company i have found that will cover my classic 1995 mustang lord for bid i have to use the service but having it on anycar over the warranty date and milage makes me feel secure to drive the road
April 24, 2026
Reply from MyAutoGuard
Hello,
Thank you so much for your kind words! We're really glad to hear our team was able to work with you and provide coverage for your classic Mustang; that’s exactly the kind of peace of mind we aim to deliver. It means a lot to know you feel more secure out on the road, and we’ll be here whenever you need us.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the kind review! Our goal is to always provide our members with accurate information.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the review. We are glad to know all of the information was relayed in great detail.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the review. We are glad to know that the services accommodate the budget.
Kindly,
MyAutoGuard
Easy process
The process was easy and quick. They worked with me to find an affordable monthly payment.
April 27, 2026
Reply from MyAutoGuard
Hello,
Thank you for sharing your experience with us. Our team is happy to know that the onboarding process was simple and easy. We look forward to providing you with great and affordable service!
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the kind review. Our team's goal is to provide excellent service at the best rates possible!
Kindly,
MyAutoGuard
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