My Baggage Reviews 24,622

Efficient service sending clothes from uk back to Australia within a week as overpacked, kept updated and informed at every step.

The custom documentation was easy. The luggage was collected timely. Tracking was easy & up to date. My luggage arrived as expected. Excellent experience.

Rachel at my baggage handled processing my order from the UAE to do Dubai quickly and effectively. I would highly recommend using this service- she was prompt and kept constant communication. God bless her.

First time using my baggage and I was very happy with the service. I had my personal belongings shipped from Dubai back to London and the process was so quick and simple. I was also updated by tracking throughout the whole process and I had my suitcase within 3 days☺️

A great service, first I was reticent because I had never used a service like this, but without a doubt I highly recommend it. The service went as planned, there were no delays, there were no destroyed suitcases a great service I will use whenever necessary

The staff, phone operators, at my baggage were incredible. Very willing to help, comforting, and empathetic, shout out to Evan.
The organisation, however... I understand that most, if not all, of the issues we encountered in having to extend the pickup date by THREE business days, since THREE days in a row did FedEx supposedly come and we missed the collection, which was not the case, were not on the part of Mybaggage themselves but rather from FedEx.
On the first day of the agreed-upon pick-up date of my boxes, Friday, the 29th of May, which I needed picked up ASAP, since I had to leave my apartment by Monday, June 1st, to move across the continent from the Netherlands to the UK, nobody showed up.
No phone call, no email, no doorbell ring.
We spoke to Mybaggage, and all they could offer was 'Yes, there was a missed collection; however, we cannot provide any more information'.
We rescheduled the pickup for Monday. On Monday, a FedEx worker came by with enough space for one box; my order was for 8.
He drives away, saying he will get one of his colleagues to come by. Nobody did.
Again, we spoke to mybaggage and explained the absolutely ridiculous situation for the fourth time, where we spoke to Evan, the only worker who seemed to share our absolute shock at this disorder, and who followed our order closely in the following days. Rescheduled the pickup for Tuesday. Mind you, at this point, I had to leave since I had a flight ticket booked for that afternoon, and my sister stayed behind after begging my landlord to let her stay one more night in a completely empty room.
On Tuesday, I receive a phone call from FedEx asking me to confirm that my packages have been picked up. I received a photo from my sister of my boxes sitting in my doorway as they have been for the past five days, Friday to Tuesday. They have not.
The operator claims that a driver came by the house and was told the boxes were already picked up. Maybe he had some epileptic vision from an oracle that told him this because, again, there was no doorbell ring, no phone call, no email. How could the driver possibly have been told that the packages were picked up?
Finally, the final FedEx collector comes by that afternoon, and he makes my sister pick up the six boxes, of around 15kg each, I had and put them into his truck, as he yells in Dutch louder and louder; my sister does not speak Dutch, and at this point, she is in tears. He claims it is not his job to load the truck. I am unsure what he interprets his job to be; if not that, perhaps simply a chauffeur of items.
The boxes are then on their way to the UK, where they arrived safe and sound.
Please partner with a different postal service.

My packages were delivered as promised and we're intact. I was out of country and they made the process very helpful.

Outstanding customer service, by mybaggage agent Michelle, who is professional, patient, and has a genuine commitment to ensuring the customer is happy.
Tremendous asset to any organisation- thank you.
I will certainly be using mybaggage

Amazing
Fast
Tks so much

Great pick up and delivery process…fair price. Suitcase was not damaged in transit, unlike with a competitor.
It would be nice if you were able to provide a sealable sleeve attachable tag with zip ties for the printout labels.

Moving my suitcases at the same cost as my airline but without the complications of the airports, and door to door service. Excellent, would do it again in a heartbeat.

This is an extremely efficient service and the pick was easy and the tracking was very efficient and I felt up to date all the time. A good way to send things to the other side of the world. Not cheap but a suitcase worked out cheaper than a box and they did what they said and I now have a very happy daughter in New Zealand with her winter wardrobe!!

Any queries or issues were dealt with immediately, quick response, problem solved , great service

Good on time service and good updates tracking etc, downside very expensive

Simple form
Decent rates
Easy tracking
Quick service
Save time save money

What it said on tin. It would be good to book a delivery there AND back for holiday luggage to save printing labels when on holiday but a good service nonetheless.

Had to pay an extra 110 euro to have my parcel delivered because there was more than 5 lines on my customs sheet for some bullshit ups administration fee. Agreed amount for weight and size of parcel and that should be it. Will never use this service again

The customer service was excellent. We had delayed pick up on one shipment and MyBaggage service operators quickly fixed it. We had a more significant customs issue in Europe and service agent Ryan doggedly shepherded the transit through.

Pickup was easy, delivery was faster than expected, and the service took a huge stress off of my shoulders whilst moving back to the States! It was worth the cost to have my items sent back to me.

I’ve used My Baggage a few times now and do not have a negative thing to report.
Pick up is prompt, tracking is reliable and delivery is on time or early.
The delivery is not damaged in any way.
I truly would not use any other company.