The interface is simple and easy to use. The tracking feature works well. The service providers are reliable. I wish there were a way to schedule both the outbound and return shipments in a single... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially gave a 1-star review as they did not pick up on the day selected. Boxes arrived broken and damaged. But My Baggage followed up and offered to to act on the feedback, so am updating the ra... See more
Company replied
They picked up the boxes in Virginia on the day promised. The boxes cleared customs with no problems This may sound petty but they delivered the boxes a day early at the last possible promised time... See more
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Shipped luggage back to US from UK
Shipped luggage back to US from UK. Pick up and delivery just as promised. No problems. Fast and pricing very reasonable IMO
May 21, 2026
Seamless experience and great…
Seamless experience and great communication. Highly recommend this service.
May 29, 2026
Great communications
Great communications.
Fast service.
No problems whatsoever from pickup to delivery of my items.
Highly recommend their services.
May 29, 2026
Being given two hour pick-up window on…
Being given two hour pick-up window on the day of pick-up would be a great improvement.
May 25, 2026
International Golf Trip
My clubs were picked up in Dublin and traveled around Europe before getting stuck in France waiting for shipping space, really golf clubs going in a jet freighter taking up to much space. Finally made it to the US and got tied up waiting customs for 5 days. Finally made it home after 17 days in transit. Had to rent clubs to play in a tournament and buy new golf shoes. Total cost with shipment over $500.00. Never again. Good thing I only shipped them home otherwise I would have not had my clubs for an 8 days golf trip.
May 11, 2026
Unprompted review
Reply from My Baggage
Hi John Borajkiewicz, thank you for your review and for using My Baggage. We're sorry to hear of any delays that affected your shipment. It is very rare for there to be holds due to cargo space constraints as over 97% of shipments arrive on time.
We can see our team did assist you throughout this and were actively pushing the courier to escalate this to get this item moved as quickly as possible.
All international shipments must go through customs clearance in the respective delivery country and CBP would have been required to process this correctly before the item could be sent out for delivery. Whilst customs and CBP are a governmental agency, they will always try and process items as quickly as possible but neither My Baggage nor any of the couriers can speed up this process.
We are sorry for the delay in this instance and would re-iterate again that delays of this nature are rare. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact
Wouldn't recommend
Our suitcase was lost by FedEx and we have been told that it would take 6-8 weeks for a decision on the measly £100 compensation which we opted for. The £60 fee hasn't been refunded, based on the 6-8 week rule. I am trying to find Ts&Cs which demonstrate this is the timeframe.
May 28, 2026
Unprompted review
Reply from My Baggage
Hi Ruth, thank you for your review and for using My Baggage. We are sorry for any issues with your shipment - we can see that our team have been assisting you throughout.
It is very rare for any item to stop tracking however we believe your labels may have come off your item in transit. Poorly attached labels are the primary reason for shipments becoming untracebale. We also provied backup labels to be inserted inside your shipment that would allow the courier to easily identify and relabel your shipment as soon as possible. We understand that you were not at the collection side and this was done by someone else in this case.
My Baggage offers compensation cover of up to £1500 which is available during booking however no additional compensation was opted for in this instance. Our claims team are now working to resolve your claim as quickly as possible. 6 - 8 weeks is the average timeframe for claims to be completed however our team will always work to finalise claims as quickly as possible.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
EASIER SERVICE COMPARED TO OTHERS
It is actually easier than other similar companies.
I'm very happy with the results.
Tracking was easy and the contents arrived even earlier than expected, which was very very fast.
October 23, 2025
My case was picked up on time and date…
My case was picked up on time and date given,and arrived at address next day
May 24, 2026
Five of my boxes arrived damaged
Five of my boxes arrived damaged, with huge holes down the side. They were strong double walled boxes which were well taped, and they arrived looking like they had been thrown off a truck. I will not be able to see in person what's fallen out of the boxes and what's damaged inside the contents of the box within their small claims window, so they will not refund anything. I had credit with them, and they wouldn't refund that to me either.
May 19, 2026
Unprompted review
Reply from My Baggage
Hi Hannah, thank you for your review and for using My Baggage.
We're sorry to hear of any issues with your shipment - we can see you sent 10 boxes from France to Portugal, with everything arriving on time on the 19th of May.
You contacted our team on the 22nd of May to report that some of the items arrived with damage to the external packaging. It is very rare for any damage to take place especially if items are properly packaged and protected for transit within a couriers network where they will be travelling in an automated network with other heavy and large items. This not only applies to the actual external packaging but also how the contents are packed, spaced out and any empty space filled so that contents cannot move around and affect the integrity of the box itself.
All couriers will have specific deadlines in place for claims which our team did advise on - our timeframes are in place to allow these deadlines to be met otherwise no claim will be accepted. This is standard with most companies.
You advised our team that it would be over three months until you would be able to inspect your items and be able to advise on if any items were damaged or missing - unfortunately this would mean that this would be too far past any deadline for a claim to be processed.
Your unused credit for removing an item for €71.68 has been refunded and should be back with you within the next 1 - 2 days. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Please stay clear of MyBaggage
My mother, who lives in the UK, recently passed away. My brother and I have been sorting out her things, and my brother, who lives in the USA now, sent some very personal, nostalgic items from our mother’s home, to his home in the USA with MyBaggage.
That was at the end of April. He followed all the instructions provided by MyBaggage to the letter, but the 2 boxes are being held at customs clearance in Los Angeles with the carrier, FedEx, because apparently the information they received was not complete. And now, at the end of May, they are stuck because no one seems to know what FedEx wants, or how to provide what they need, despite my brother contacting them directly. MyBaggage is trying to help but as the middle man, who didn’t know what FedEx required in the first place, are of no use.
And now my brother risks the boxes being returned to the UK, to an empty house.
My advice is to stay clear of MyBaggage as they don’t know what the shipping companies need, they don’t know what customs needs and they are no help when things go wrong.
Go directly to the shipping companies instead.
May 5, 2026
Unprompted review
Reply from My Baggage
Hi MoWi, thank you for your review however this review was left without any information such as a tracking number or order number so that we can verify your review links to a valid My Baggage order - we have reached out to you via Trust Pilot to gain further information so that this can be looked into for you.
If your items are held at a customs clearance hold, this is down to the shipment not being able to be cleared by the CBP in the USA, this is a governmental agency that is not under the control of either My Baggage or our couriers. Customs may ask for additional information regarding the specific circumstances for your shipment.
All couriers are obligated to comply with any requests from customs and we do appreciate it can be frustrating especially when additional requests may come through as more information comes to light regarding a shipment.
My Baggage helps thousands of customers every month ship their items across the world and help make the customs process easier than shipping directly with the couriers directly when it comes to shipping used personal effects.
If you can get back to us via Trust Pilot with your order details, we are happy to investigate this further. You can also contact us any time at www.mybaggage.com/contact
They did collect my suitcase on the day…
They did collect my suitcase on the day I picked and delivery was on time and everything went well. I will used it again thanks :)
May 24, 2026
It was a no hassle operation unlike…
It was a no hassle operation unlike another similar company that I dealt with in prior years
May 23, 2026
Great communication made these guys…
Great communication made these guys very easy to deal with. The process was simple and efficient. I couldn’t be happier.
May 19, 2026
Unprompted review
Delayed luggage for more than a week now
I used My Baggage services to send my luggage from Australia to Spain. My luggage was estimated to arrive on 18/05/2026 and is now delayed by more than a week. Throughout the process, I have repeatedly provided all requested documentation, only to be asked for different documents days later, causing continuous delays and confusion. My shipment contains essential personal belongings that I urgently need, and the lack of clear communication or a realistic delivery timeframe has been extremely stressful. Very disappointed with the handling of this case.
May 26, 2026
Unprompted review
Reply from My Baggage
Hi Lais, thank you for your review and for using My Baggage.
We’re sorry to hear your shipment has been delayed due to customs clearance checks in Spain. We do advise of potential delays to all customers before and during booking. We advise against sending time sensitive items due to this.
Customs checks are handled on a case-by-case basis by the relevant government agency. All couriers must co-operate with customs requirements, which means neither My Baggage nor the courier can control customs holds, processing times, or requests for further documentation.
We appreciate that being asked for additional documents at different stages can be frustrating. Our team is in direct contact with you and is liaising with the courier and their customs team as much as possible to help move this forward and get your shipment delivered as quickly as possible.
If you need anything else, please let us know. Our customer service team is available via email and phone.
I have used this company several times…
I have used this company several times now and have always been impressed. The process is easy, communication is great, they are reliable, and they always show up on time. 10/10 experience every time.
May 22, 2026
Easy to book,good service
Easy to book, useful information about packaging, prompt collection. Easy tracking, 2 suitcases split in transit and delivery of second case delayed. Good communication from My Baggage and Fedex regarding delay.
May 24, 2026
We had a great experience. Ryan was awesome to keep us updated
We had a great experience
May 26, 2026
Unprompted review
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