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I ordered shoes, unfortunately I got the size wrong but they were beautiful, exactly as advertised. They arrived on time. I had communication many times with the Merchant, each time very successful,... See more
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Placed order through Wowcher and I'm still waiting. I've e mailed and they did respond saying it's lost in transit and they would send another but I'm still waiting! Update on order. Received a reply... See more
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Bought a costume dress and shoes via Pigsback for my daughter. They both came in separate deliveries which was fine and quick enough considering the current situation. The dress was as described and p... See more
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Company details
Written by the company
Coin Win Express: Hold The Spin is a train-themed online slot from Gamzix, featuring a distinctive 3-5-3 reel layout, 45 ways to win and medium-volatility gameplay. The game combines traditional fruit machine symbols with golden coins, locomotives and interactive bonus mechanics. Its signature Hold The Spin feature introduces respins where special Train symbols collect, double or boost Coin values. Players can also encounter the Heap of Gold feature and four fixed jackpot levels: Mini, Minor, Major and Grand. With a standard RTP of 96% and maximum win potential of 5,000x the stake, Coin Win Express: Hold The Spin offers Canadian slot enthusiasts a distinctive railway-inspired gaming experience, subject to local availability.
Contact info
3.4
Average
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service
I ordered a jacket for my 18year old son for Xmas and was delighted with the quality of the item. However it was a bit on the small side so I contacted the seller asking if it could be exchanged for a bigger size. They responded quickly and send me a bigger size in no time. I am well impressed with the service I received and can highly recommend them.
January 7, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Daniella
It's great to hear that we were able to help you.
If you have any problems with the replacement just get back in touch as we are always happy to help.
Many Thanks
CS Team
Jacket size not as advertised
Ordered Jacket for my wife UK size 10 and when it arrived it was oversized, even too big for me and certainly not tapered as the image suggested.
Email responses were very quick and they offered and exchange but could not confirm that the replacement would be any different. I've asked for a refund.
January 7, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Kyle
Thank you for your review were are sorry to hear that you were unhappy with the item that you got from us this has been feed back to the relevant team.
It's great that you got very quick email responses from our cs team and we can see as you said that you were offered any exchange but as you were unhappy with this as you had some fears about the item our cs team were happy to request a full refund for you.
If you have any difficultly with the full refund then get back in touch with our CS Team as we are always happy to help.
Regards
MYBLUFISH Customer Service Team
I ordered a Jacket for my boyfriend for…
I ordered a Jacket for my boyfriend for Christmas through Wowcher.
I sent 2 emails regarding the delivery of the item but did not receive a reply. The Jacket did arrive in time for Christmas but unfortunately is unsuitable for him. I have once again emailed Myblufish asking for a refund and a returns label to enable me to return the item. Once a again i have not received a reply.
Update: Thank you for your reply.
I have sent another email to your support team as requested.
______________________
Update 07.01.20
Thank you for your reply.
No I have not received an email from your team CS Team yet
______________________
Update 08.01.20
Still no email from the CS Team
Could someone reply to my email please?
_____________________
Update 10.01.20
I have checked my spam folder every day. I can confirm that I have not received any emails from the CS Team.
Can you please check that you have used the correct email address?
---------------------------------------
Update 14.01.20
Thank you for your reply. I still have not received an email.
Could you please arrange a refund for the jacket and an address to where you would like me to return it.
Regards
Debi
-----------------------
Update 15.01.20
Thank you for your reply
I will look out for the refund and let you know when I receive it.
Debi
----------------------------
Update 16.01.20
I have received my refund today
Thank you for your help
Debi
January 5, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Debi O'Brien
We are sorry to hear that you are unhappy with you order from us and that you want to return you item to us.
Our CS Team have looked and we are sorry but we cannot find any e-mail from yourself as all e-mails we had before Christmas were answered before we closed on the 20/12/2020 and since we have reopened on the 02/01/2020 all e-mails sent to us have also been answered
So we can get this matter sorted out for you we kindly ask you send us another e-mail to our e-mail address support@myblufish.com as our CS Team are ready and waiting to help you with this matter.
Many Thanks
CS Team
--------------------------------------------------------------------------------------------------------------------------
Update
Hey Debi O'Brien
Our CS Team have had your e-mail and have replayed to you this morning 07/01/2020 at 09.18am explaining all the ways we can help you
Have you had the e-mail back from the CS Team?
Many Thanks
CS Team
--------------------------------------------------------------------------------------------------------------------------
Update
Hey Debi O,Brein
Our CS Team have e-mailed you back on Tuesday the 07/01/2020 at 09.18am and following your updated review we have also sent you other e-mail today the 10/01/2020 at 4.30pm
Some times our e-mail go in the junk or spam folder's have looked in there as our CS Team real want to hear back from you and sort out send out a replacement item to you
Many Thanks
CS Team
-------------------------------------------------------------------------------------------------------------------------
Update
Hey Debi O,Brein
The e-mail address was the same e-mail address that you sent your e-mail to us off on the 07/01/2020
We are sorry but we cannot confirm any e-mail address over Trustpilot
As you are not getting the e-mail that are being sent to you would you like us to send you out a replacement or request a refund for you.
Many Thanks
CS Team
--------------------------------------------------------------------------------------------------------------------------
Update
Hey Debi O,Brein
We have know request a refund for you
Many Thanks
CS Team
Hi Myblufish
Hi Myblufish
I try to contact you about my item. I bought a woman faux fur coat from wowcher the price said was £59.99 sale for £14.99. On the pictures looks very good but when I received coat. I'm disappointed as doesn't look like what on the picture. I thought this is not worth £59.99 if full prize for this quality. I think ok you get what you pay for.
When I try it on the fur come off everywhere on my black trousers. Quality is poor.
I try to fine where I can contact you so, I can return and I have my refund please but, no luck. Can I have your email for the refund please?
I
Many Thanks
C Stewart
December 23, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear that you have had trouble with you order from us..
If you get in touch with our Customer serve team then will be more that happy to help you.
However due to the festive period our customer serve team are off until the 02/01/2019 when then will re-open at 9.00am so it you get back in touch with them then on the following e-mail support@myblufish.com on the 02/01/2019
Regards
CS Team
Ordered a coat for my husband via…
Ordered a coat for my husband via wowcher, when it arrived the coat was not suitable. I contacted Myblufish and they were brilliant in arranging a refund via wowcher.
Very good customer service
December 23, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Jasmine
Thank you for your review.
We always answers all the e-mail's that are sent to us as fast as we can.
And it's great we were able to help you and get everything sorted out.
Regards
MYBLUFISH Customer Service Team
They sent me the wrong boots but when I…
They sent me the wrong boots but when I told them they was good to sort out n fast to send me another pear an the right size
December 20, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Marie
Thank you for your review
We are sorry to hear that you were sent the wrong item out.
But it nice that we were able to get everything sorted out.
If there are any problems with the replacement.
Just get back in touch with us
Many Thanks
CS Team
Fast and efficient customer service
Very fast and efficient customer service.
I wrote them asking for my order and got a replay within minutes. The next day my order was with me. Very friendly and very helpful team.
December 19, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Lorena
Thank you for your review.
We always answers all the e-mail's that are sent to us as fast as we can.
And it's great we were able to help you and get everything sorted out.
Regards
MYBLUFISH Customer Service Team
I have been told that my delivery will…
I have been told that my delivery will be the 15th and then the 18th and now the 27th not going to receive it for my sons Xmas
December 19, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Karen
Thank you for your review.
We are sorry to hear that you are having trouble with your order.
Have you got in touch with our cs team about this matter as then would be happy to look into all the ways we can help you.
Just send us e-mail with your vocher code on that way we will be able to fully look into this matter for you.
Our e-mail address is support@myblufish.com and we look forward to hear form you very soon just to note of CS Team work Monday to Friday 9.00 to 5.00.
Regards
MYBLUFISH Customer Service Team
Thank you for a professional service
I purchased a pair of boots sold from this company, Blu Fish and had to contact their office via email. I was surprised when I received a response only a few hours later and my concern was resolved immediately. To be honest, I was expecting them to be difficult, but found they were friendly and professional. Thank you
December 18, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Malakh
Thank you for your review.
We always answers all the e-mail's that are sent to us as fast as we can.
And it's great we were able to help you and get everything sorted out.
Regards
MYBLUFISH Customer Service Team
Poor Service repeated
I sent an email about a delivery due on or before the 10th December, I have not had a reply, I have since sent a further two emails, true to form I have had no response. Customer service is non existant
December 16, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Arthur
We are sorry to hear that you have not had your order from us and that you have not heard back from our cs team
We have looked into this and can see that the e-mail's that you have sent us on Thursday and Friday and Saturday have all been replied with any update on your order.
Sometimes our e-mail go into the spam or junk folders have you looked in there.
If you are unable to find our e-mail then if you can get back in touch as we real want to get this matter sorted out for you.
Regards
MYBLUFISH Customer Service Team
----------------------------------------------------------------------------------------------------------------------------
Hey Arther
Thank you for your e-mail today we have looked into why you have not had e-mails back from us when then have been sent and we are sorry but unfortunately the e-mail address you have keeps bouncing the e-mail we send to you back to us.
We have sent any e-mail to wowcher asking them to get in touch with you on our behalf.
We have also checked our system an can see the order has been shipped and your order will be with you one or before the 23/12/19
We are extremely sorry about this an we are fully looking into the delay.
If the item does not arrive please email us straight back to resolve this. We are always here to help.
Regards
MYBLUFISH Customer Service Team
DELIVERY NOT RECEIVED YET
DELIVERY NOT RECEIVED YET
I sent an email on 25th November about a delivery that was expected on 19th November. It is 14th December and I still have not received the item or a reply to my email. I have sent a second email today. Very disappointed with service.
December 14, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Delia
We are very sorry to hear that you have e-mailed us and not heard anything back this is very usual and something we are looking into.
However our CS Team have sent you any e-mail back this morning so if you can have a read of it and get back to them then will do all then can to help you out.
Regards
MYBLUFISH Customer Service Team
Good service
One of my items didn't turn up, got in touch, they were happy to send me another dress, all received, happy with my purchases and the service!
December 14, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Sue
Thank you for your review it's great that we were able to help you out
Many Thanks
CS Team
I received my order on 7th December
I received my order on 7th December. Very poor quality item. Emailed to request information on how to return for a refund twice now and still now reply. Very dissatisfied!
December 13, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Emi
Thank you for your review and we are sorry to hear that you wish to return your item to us.
All our e-mails are answered every day so we are sorry to hear that you have not had any e-mail back from us.
Would you be able to send us other e-mail with your vocher code on that way we will be able to request a refund for you.
Our e-mail address is support@myblufish.com and we look forward to hear form you very soon just to note of CS Team work Monday to Friday 9.00 to 5.00.
Many Thanks
CS Team
How to return
I have received an order seen on Wowcher for boots supposedly size 38 (5) They are far too small and I wish to return them or get the next size up . I can see no information on how to do this 😰. HELP
December 13, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Edith
Thank you for you review and we are sorry to hear that you are having trouble getting hold of us.
If you could send us any e-mail to support@myblufish.com with the voucher code fro your order and the reason why you would like to return the item to us
Once you have done this our cs team will be back in touch with you with the ways we can help you.
Regards
MYBLUFISH Customer Service Team
1st class customer service
had a slight hiccup with an order I placed and was not happy with the product. Contacted myblufish with photos etc and without hesitation they authorised a refund. Excellent customer service
December 12, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Hm Villa
Thank you for a review we are sorry to hear that you were unhappy with you item but we are happy to hear that we were able to help you get things sorted out
Regards
MYBLUFISH Customer Service Team
Im trying to find away to contact the…
Im trying to find away to contact the company really not that easy !
I ordered something from Zoopla ages ago and its still not arrived getting worried as its a christmas present
December 10, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Fiona
Thank you for your review we are sorry to hear you have not had your order for us at myblufish.com
So we hear at myblufish can look into this and do our best to help you out would you be able to send our CS Team an e-mail with you voucher code's on and we can then look into ways we are able to help you.
Our e-mail address is support@myblufish.com and we look forward to hear form you very soon
Many Thanks
CS Team
ordered two items off grabone on the 26…
ordered two items off grabone on the 26 November and have heard nothing, no tracking number dont know if its been disbatched. Most orders have arrived by now.... might not come for xmas.
December 9, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Amber
We are sorry to hear that you have not had your items you order off grabone from us.
So we hear at myblufish can look into this and do our best to help you out would you be able to send our CS Team an e-mail with you voucher code's on and we can then look into ways we are able to help you.
Our e-mail address is support@myblufish.com and we look forward to hear form you very soon
Regards
MYBLUFISH Customer Service Team
Princess dress
Ordered a princess dress as a christmas present it wasn't as portrayed in the picture contacted customer service and got brilliant response quick to reply and satisfactory result thank you
December 5, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Lesley
Thank you for a review we are sorry to hear that you were unhappy with you item but we are happy to hear that we were able to help you get things sorted out
Regards
MYBLUFISH Customer Service Team
Raincoat
It's the first time I have dealt with Blufish. Item I ordered was too big but I had no problem with them sending me a replacement item which was dealt with very quickly. I hope to use them again in the not to distant future
November 25, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for take the time to do a review for us this will be feedback to our team and it's great to hear that we were able to help and we look forward to being able to help you again in the future.
Regards
MYBLUFISH Customer Service Team
Very good customer service
Very good customer service, I had an issue with my parcel but they reply back to me and offered to replace.
November 22, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for take the time to do a review for us this will be feedback to our team and it's great to hear that we were able to help.
Many Thanks
CS Team
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