MyBudget Reviews 1,542

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and many feel they receive great value for their money. However, some people were dissatisfied with the pricing, finding the fees to be high. A few other people also felt that there were issues with the transparency of information.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Clients share positive opinions on service. Many customers praise the staff for being professional,... See more

Customer service

Reviewers express high satisfaction with customer service, consistently highlighting the helpfulness and... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently report that joining has been... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers praise the service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were once struggling with debt due to credit cards and personal loans. However, after meeting MyBudget and receiving their help, we were able to escape the depths of debt. At first, there were some... See more

Company replied

Rated 5 out of 5 stars

We were helped immensely by my budget. They not only contacted our creditors & worked out a debt agreement, so that we are now debt free. They were kind and reassuring, but also made us realise how... See more

Company replied

Rated 5 out of 5 stars

Joining the ‘my budget’ journey has been the best financial move we’ve made. The team are very precise at what they do and are genuinely here to help crunch the numbers that cause stress. I spoke... See more

Company replied

Rated 5 out of 5 stars

My partner and I were really struggling financially before signing up with MyBudget. They helped get us out of massive debt by managing our money for us and getting our bills paid on time. Not having... See more

Company replied


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Insolvency Service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

They have been helping us with our…

They have been helping us with our biluget now for a couple of years so nice to know everything is taken care of in a timely manner

April 7, 2026
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words and for trusting us with your budget over the past few years.

It’s great to hear that having your finances managed in a timely way has brought you peace of mind.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

MyBudget 5stars!

MyBudget have always been approachable and helpful with great customer focus and communication skills.
They have helped keep me from being in debt and homeless so thank you.

April 6, 2026
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Reply from MyBudget

Thank you for sharing such kind words, Adam.

We are so glad that you have always had a 5 star expreince with us.

It means a lot to know that we have helped you in times when you needed it most, and we cannot wait to see what else you can achieve!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

My experience with my budget has been a…

My experience with my budget has been a bit up and down as I did face some financial strain over the last couple of months. I actually sent a message online not long ago to say that I wanted to cancel my budget with you guys as it was not working for me. However after dealing with Jon, my experience has improved immensely and so has my budget! I felt listened to and understood by Jon. He took great care and initiative to help me with my situation to the point where I am no longer worried about my future with my finances.
His attention to detail and the time he took to make sure that everything aligned and worked well within my means meant a lot as it showed me that not only is he great at what he does but he also cared about how it was effecting me.
He was very kind, understanding and compassionate of my situation and those kind of qualities are very rare these days when dealing with someone over the phone. I didn't feel like just another caller or number. He treated me with respect and kindness and I can't speak highly enough of him and his impeccable service.
Having said that I must say everyone I have dealt with over the phone since rejoining My budget has been fantastic.
Please celebrate Jon and his amazing team on the fantastic work that they do for your company!
Thanking you all 😊

April 30, 2026
Unprompted review
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Reply from MyBudget

Thank you so much for taking the time to share this thoughtful feedback, Kristy.

We’re really pleased to hear that after a challenging period, your experience has turned a corner and that you’re feeling more confident and supported with your finances.

It’s especially wonderful to hear about your experience with Jon. The way you’ve described feeling listened to, understood, and genuinely cared for is exactly what we aim for.

Thanks again for sharing this with us. We truly appreciate it!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

My budget Journey

Joining the ‘my budget’ journey has been the best financial move we’ve made. The team are very precise at what they do and are genuinely here to help crunch the numbers that cause stress.

I spoke with Jon today and he was meticulous with ironing out a few adjustments that were required (did it with ease).

Thanks My Budget!

April 27, 2026
Unprompted review
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Reply from MyBudget

Thank you so much for your kind words, Tom!

We're thrilled to hear that joining MyBudget has made such a positive impact on your financial journey.

Jon is definitely a key part of our team, and we’re glad to hear his attention to detail helped make those adjustments stress-free for you.

We’re here to help every step of the way!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Thank you

I called in something of a logistical and financial pinch, not to mention my usual high expectations.
Happily my call was managed by Nicole, who was absolutely spectacular and selflessly took the time to listen run budget forecasting and even provide me with information in the form of emailed tables.

I generally find the service great at MyBudget but this was some gold star support.

Sincerely thank you so much Nicole and team!

Joe

March 22, 2026
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Reply from MyBudget

Thank you so much for taking the time to share this, Joe.

We’re really glad Nicole was able to support you when you needed it most.

Taking the time to listen, walk through forecasting, and provide clear follow-up is exactly the level of care we aim for, so it’s wonderful to hear she delivered such a standout experience.

We’ll be sure to pass your kind words on to Nicole and the wider team; they’ll truly appreciate it.

We’re always here when you need us!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Been a client since 1999 and am very…

Been a client since 1999 and am very satisfied with them.
Saves me the trouble of remembering when bills are due etc.

March 24, 2026
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Reply from MyBudget

Thank you so much for your feedback, Gloria.

Being with us since 1999, from the very beginning, is truly something special.

We’re so pleased to hear the service continues to make life that little bit easier, especially when it comes to staying on top of bills.

We really appreciate your continued trust over the years and look forward to supporting you well into the future!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I have found every thing to be amazing

I have found every thing to be amazing
I wish I had done it sooner
We have saved so much in just 4 months
All our bills are being paid
And it’s awesome because both us are being held accountable because it’s transparent
We sit done and discuss where we want our money to go
It’s has stoped the blame game with finances

March 23, 2026
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Reply from MyBudget

That’s such wonderful feedback, thank you for sharing it!

We’re really glad to hear how much of a positive difference the last few months have made for you.

It’s especially great to hear it’s helped bring more transparency and teamwork, and taken the stress out of money conversations.

We’re so pleased you’re seeing such strong results in such a short time. Keep up the great work!

Kind regards,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

Generally a very good paid budget…

Generally a very good paid budget planning service. Provides a fire and forget process for regular bills and allows for targeted savings. Has some drawbacks. The "look ahead" period for budget planning is too short for large expected expenses. Anything more than 3 months and you still need to do your own savings plan otherwise your large expense will hit the budgeting period and you'll have no funds available. You have limited access to available balance over weekends without paying a fee and during the week it can take hours to withdraw funds to your bank account. This could be solved with a My budget debit card linked to the account. The only other drawback is slow processing of money going in to the budget. Pay day funds are generally not available until the day after you are paid.

March 16, 2026
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Reply from MyBudget

Thanks for taking the time to share such detailed feedback with us, Bruce.

We’re really glad to hear that you find the service effective and that it has helped you create a “set and forget” approach for your regular bills and savings goals.

We also appreciate you highlighting the areas where your experience could be improved. The features you pointed out are on our radar for future improvements, and hearing your perspective helps us prioritise what matters most to our clients.

Thank you for your honesty and your continued support.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Have with you for over 15+years and…

Have with you for over 15+years and have always been treated with great respect. Have never coming across any staff who weren’t (more than) polite and great to work with. I often recommend you to people who are having budget problems. Thanks to your staff l have always felt heard and respected,

Thanks again Cec Sorensen

March 16, 2026
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Reply from MyBudget

Wow, 15 years! Thank you so much for your incredible support and for such wonderful feedback, Cec.

It really means a lot to hear that you’ve consistently felt respected, heard and supported by our team; that’s exactly the experience we strive to provide.

Knowing that every interaction has been a positive one for you is something we’re truly proud of.

Thank you again for your support, and we look forward to continuing this journey with you!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always friendly and helpful.

Always friendly and helpful.

March 15, 2026
MyBudget logo

Reply from MyBudget

Thank you for taking the time to share this.

It’s wonderful to hear that our team is consistently friendly and ready to help!

We look forward to continuing that support moving forward.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Friendly and expedient staff.

Friendly and expedient staff. Convenient handling of my finances makes life less stressful.

March 18, 2026
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Reply from MyBudget

Thank you so much for sharing this!

It’s great to hear that our team has been friendly and efficient, and that managing your finances feels easier and less stressful with our help.

We’re glad to be supporting you and look forward to continuing the journey with you.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Today I spoke to Jon to tidy up a few…

Today I spoke to Jon to tidy up a few things in my budget. He was so positive and reassuring as I am navigating this new process. Very impressed.

April 14, 2026
Unprompted review
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Reply from MyBudget

Thank you for sharing your experience with us, Lisa.

We’re so pleased to hear that Jon was able to support you positively and reassuringly while you work through your budget, especially as you get familiar with the process.

Keep up the great work, we will be here every step of the way!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Great service

Great service

March 16, 2026
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Reply from MyBudget

Thank you for your kind words, Giancarlo!

We are so pleased to hear about your positive experience.

Thanks again,
Maddy and the MyBudget

Rated 5 out of 5 stars

Great learning experience

Our experience with Mybudget was very successful and rewarding. We found the staff very friendly and helpful. They taught us how to budget and how much money we needed for a weekly budget.

April 13, 2026
Unprompted review
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Reply from MyBudget

Thank you for taking the time to share your experience, Michelle.

We’re so pleased the team has been friendly and helpful, and that you felt supported while learning how to budget and understand your weekly spending needs.

Keep up the amazing work!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always manages to pay my bills and put…

Always manages to pay my bills and put me at ease. Friendly, reliable, and very helpful.
Couldn't do without them.
Cost of living has risen drastically.

March 10, 2026
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Reply from MyBudget

Thank you so much for your lovely words, Elle!

We’re really glad to hear we’ve been able to help keep things on track and give you some peace of mind.

We’re always here for you whenever you need support, especially with the cost-of-living pressures.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always helpful

Always helpful

March 10, 2026
MyBudget logo

Reply from MyBudget

Thank you for sharing, Jenni.

We’re so glad to hear our team is always there for you. We really appreciate your kind words and look forward to continuing to support you on your journey.

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Amazing

Everyone that has picked the phone up to me and I’ve spoken to have been amazing, I don’t understand finances and they explain in very well and making things so much stress less for me so thank you very much

April 10, 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words, Nat.

It’s wonderful to hear that our team has been able to support you and make your finances easier to understand.

We’re really glad we can help take some of the stress out of managing your finances.

We’re always here for you whenever you need us!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Good service

I have been a customer of My Budget for 6 1/2 years in that time they have been very supportive and Accommodating. No matter when I rang or who I spoke to they were always helpful.

April 9, 2026
Unprompted review
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Reply from MyBudget

Wow 6.5 years is a huge milestone! Thank you for sticking by us all this time.

We're so glad to hear our team has always been there for you. Your review has made our day!

Thanks for taking the time to share your experience.

Dominique and the MyBudget Team

Rated 5 out of 5 stars

Such encouraging service!

Cara was so lovely and helpful and honestly such a great hype-woman for me staring my own business! Such a great call!

April 7, 2026
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words, Beth!

We’re absolutely thrilled to hear about your experience with Cara.

She really is amazing at what she does, and we’re so glad she could be there to support and hype you up as you take such an exciting step in starting your own business!

Wishing you all the success on your journey, we’re cheering you on every step of the way!

Kind regards,
Maddy and the MyBudget Team

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