Banner for My Canada Trips

My Canada Trips Reviews 

234
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and exceptionally knowledgeable staff who take the time to design custom itineraries tailored to personal preferences, making the entire booking process remarkably seamless and enjoyable. Travelers often mention that scheduled day trips, comfortable accommodations, and complex multi-destination arrangements run smoothly from start to finish without any unexpected problems. Some reviewers were not happy with occasional logistical snags encountered during their travels. These individuals specifically noted frustrating issues regarding unlinked bookings, poor contingency plans during unexpected delays, or being dropped at the incorrect hotel location.

What people talk about most

Service

Customers had positive experiences with service, frequently praising agents for tailoring exceptional... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and deeply knowledgeable about destinations... See more

Holidays

People report positive experiences with holidays, noting that everything worked perfectly from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and knowledgeable... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(234)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Complex travel arrangements worked like clockwork

Considering the holiday involved multiple forms of transport, excursions and hotel locations, everything went like clockwork.
Thanks to David White for the considerable effort and care in putting the package together.

June 28, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Douglas for your kind words. We’re delighted to hear that everything ran smoothly on your holiday. We’ll be sure to pass your thanks on to David, he’ll be very pleased to know that his care and attention helped make your trip such a success. We hope to welcome you back again for another adventure in the future.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

MCT were terrific from first contact

MCT were terrific from first contact. They negotiated all our twists and turns and put together a holiday of a lifetime. Great communication when I had questions before we went. While in Canada, everything worked like clockwork - it was as close to being on an escorted trip as possible, but with the freedom to do as we pleased a lot of the time, and we were able to build our own timetable. Many thanks to all at MCT.

June 24, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Frank for your wonderful feedback. We’re delighted to hear that your holiday ran so smoothly and that our team could support you throughout the planning and while you were away.

We’ll be sure to share your kind words with the whole team, and we look forward to helping you plan your next adventure.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Dream holiday - it could not have gone any better

Jennifer was our main contact to plan the holiday. Richard also answered our queries on other occasions. They were both excellent, efficient, friendly and extremely patient. Jennifer planned our trip meticulously and included everything we asked for and so much more that we hadn't realised was within our possible itinerary. She knew all details about what she was suggesting for us and her knowledge of the various destinations and her recommendations were spot on.
All travel went very smoothly and according to our very detailed and precise itinerary. All our accommodation was lovely.
All excursions were first class with excellent guides and drivers and great destinations.
The Rocky Mountaineer was all we had hoped for and so much more.
Toronto, Banff and Vancouver were all very enjoyable in different ways and trips organised at each were great.
Niagara was probably the highlight and our trip there was extra special.
Our Alaska cruise was great with lovely accommodation, food and service and of course amazing scenery.
Thank you so much to My Canada trips. You gave us the holiday of a lifetime.

June 13, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for sharing your wonderful review. We’re absolutely delighted to hear that Jennifer and Richard helped create a holiday that exceeded your expectations, and that everything from the Rocky Mountaineer to your Alaska cruise ran so smoothly.

We’ll be sure to pass on your kind words to Jennifer and Richard they’ll be thrilled to hear your feedback. We hope to welcome you back again when you’re ready to plan your next adventure.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Vicki & Richard were brilliant

Our sales representative, Vicki Kennedy, was very helpful from the start and understood our Group needs and personal "querks". The holiday she finalised was better than our expectations. The backup we recieved from the Admin background (I dealt with Richard) completed the feeling of confidence in My Canada Trips.

June 12, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Alan for your lovely feedback. We’re so pleased to hear that Vicki was able to understand your group’s needs and tailor everything to perfection, and that Richard’s support gave you confidence throughout the process. It’s wonderful to know the holiday exceeded your expectations. We’ll be sure to share your kind words with both Vicki and Richard.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Rockies trip with extra shots!

MCT planning and help throughout the booking process.
They chose a superb route for us to take and the time spent at each location was perfect.
Ended with Calgary Stampede which was a spectacular end to the perfect Rockies road trip

June 19, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Mr Young for sharing your experience. We’re delighted to hear that you enjoyed the Rockies road trip and that the route and timings worked out so well. We’re so pleased we could help make it all come together.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Wonderful Canada & Alaska from My Canada

This was the first time we have used this company and our first time in Canada and was extremely impressed by their level of service. For instance my wife is hard of hearing and relies on lip reading to hear? understand what is being said, we mentioned this to My Canada in order to ensure we sat together on all the flights (as she wouldn't hear any announcements without seeing the announcer). They organised this and more, we were fortuned enough to go on the Rocky Mountaineer Train and after we had started on the journey the train`s manager came to see if we were okay and my wife could hear the guides announcements, which she said some but it was okay because I repeat where possible. He went away and very discreetly organised a seat swop (which we hadn't asked for) and moved us closer to where the guide stood, which in fact helped a lot. Also on an internal West Jet flight an lovely young lady hostess came to talk to my wife asking if all okay even using sign language, what can we say this level of attention to detail was impressive, thank you everyone at My Canada, we had a fantastic holiday and would definitely use your company again.

June 2, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you so much for taking the time to share your experience. We’re delighted to hear that your first visit to Canada and Alaska was such a success and that our team could support you with those important details to make your journey more comfortable.

It’s wonderful to know the care shown by the Rocky Mountaineer and WestJet staff also added to your experience. We’re thrilled you had such a memorable holiday and we truly appreciate your kind words.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Holiday of dreams for our 25th wedding anniversary

Back in 2009 we decided that for our 25th wedding anniversary we wanted to go to Canada so over the years we saved to be able to make our wish came true.
2013 arrived and we thought we better look to see who we could book our holiday with and we came across My Canada Trips.
After making the initial enquiry we had a phone call from a member of team who asked what we wanted to do on our trip. After a discussion we were then told we would receive an email setting out the itinerary.
We reviewed it and was happy with everything. So impressed that what we would like to do was thought through so well.
Throughout the months wee were contacted to check everything ok and we We received a phone call a few weeks before we were due to travel asking if we were ready and if there was anything else we needed / help or advice with.
Then off we went (first time abroad since 2019!)....and wow what a holiday and what a way to celebrate our 25th wedding anniversary. Everything was planned so well. The location of the accommodation to the where the different excursions we were going on was done really well.
Our favourite places were Vancouver, Victoria / Vancouver Island (Black Rock Hotel we could of stayed at for longer it was beautiful), Whistler was crazy but amazing, and Banff was stunning. Jasper was the only place we felt we could of just done 1 day at as not much there for the time of year we went.
The Icefields Pathway was something never experienced before and cannot explain to anyone how amazing it was, photos do not do it justice.
The whale watching and bear watching was a dream come true.
All in all we just want to say a massive thank you to My Canada Trips for organising a fantastic trip for us especially for such a special reason. Pure beauty and us time. We will not forget it or our 25th wedding anniversary in a hurry, a dream came true for sure and did not want to come home.
We would recommend to anyone thinking of booking a trip to Canada to go with My Canada Trips and I am sure we will not hesitate to book another trip with you in the future. Thank you so much once again!

May 24, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Clarke for such a heartfelt review. We’re truly delighted that your 25th wedding anniversary trip to Canada was everything you dreamed of and more. It’s wonderful to hear how much you enjoyed the variety of destinations, from the beauty of Vancouver Island and Whistler to the breathtaking Icefields Parkway, whale watching, and bear watching.

We’re so pleased the planning and care from our team helped make this special celebration run smoothly, and it’s lovely to know the holiday created so many lasting memories for you both. Thank you again for choosing My Canada Trips.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

It was a perfectly planned trip of a…

It was a perfectly planned trip of a lifetime to Canada and Alaska. Everything went like clockwork and the excursions included were phenomenal. I highly recommend My Canada Trips.

June 20, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for your wonderful feedback. We’re delighted to hear that everything ran so smoothly and that you enjoyed such memorable excursions on your Canada and Alaska adventure. It’s fantastic to know we could help create a trip of a lifetime for you.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Amazing holiday

We had an absolutely amazing holiday. Everything was according to our plan. Absolutely smooth transfers,great guides brilliant hotels. Cannot fault this experience.

June 6, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Jane for your lovely feedback. We’re so pleased to hear that everything went smoothly and that you enjoyed the guides, hotels, and transfers. It’s wonderful to know the holiday lived up to your plans, and we hope to help you create another amazing experience in the future.

All the best,
My Canada Trips Team

Rated 3 out of 5 stars

Booking experience

We had a lovely holiday. The only down side was when we booked with My Canada Trips we were told the Gold Leaf on the Rocky Mountaineer was fully booked for 2024 & 2025 so we booked Silver Leaf. While on holiday we met other people who had booked 3-4 months after us for the same train and were able to book Gold Leaf. This was a holiday of a life time for us which we booked a year ahead and felt very disappointed in the information given by My Canada Trips.

May 23, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Prue for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your holiday overall, but we’re very sorry to learn of your disappointment regarding the Rocky Mountaineer booking. We completely understand how frustrating it must have been to feel you missed out on GoldLeaf service, especially for such a special trip. Availability on the train can change quickly and unexpectedly, but we regret that the information provided at the time of booking left you feeling let down.

Your comments are very important to us, and we’ll be reviewing this internally to ensure we give our customers the clearest possible guidance in future. We’re glad the rest of your holiday was enjoyable, and we truly appreciate you bringing this to our attention.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Amazing Canada trip

We had an absolutely amazing trip! Vikki at MCT was great putting together an initial plan & then very patient as we tweaked & amended it to suit. It made a huge difference that she had first hand experience of the elements of the trip. I also spoke to other staff during the process & everyone was very helpful & knowledgeable. The confirmation & vouchers were all very clear & concise & the whole trip went exactly to plan! I can’t recommend this company & it’s staff highly enough & will most definitely use them again.

May 29, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Lynda so much for your kind words. We’re delighted to hear that Viki's first-hand knowledge and patience helped shape the perfect trip for you, and that the rest of the team were able to support along the way. It’s wonderful to know everything went smoothly and according to plan, and we truly appreciate your recommendation. We’ll be sure to share your feedback with Vikki and the team.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Extremely good experience.

Everything about this trip ran like clockwork. We were able to make upgrades without any problems when booking. We were kept informed of details and a personal call a week before travelling to check we were ready and to answer any questions was a nice touch too.
The tours were also great. Informative and fairly small groups.
Accommodation was excellent- especially in Vancouver.
Rocky Mountaineer was wonderful as was the Alaskan cruise.

May 19, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Di for your lovely review. We’re so pleased to hear that everything ran smoothly from the booking process through to your time in Canada and Alaska. It’s great to know the pre-travel call helped make things easier, and that you enjoyed the tours, accommodation, and of course the Rocky Mountaineer and Alaskan cruise.

We’re delighted we could help create such a memorable experience and hope to welcome you back for another adventure in the future.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Great trip to Canada and Alaska

We have just returned from a fantastic holiday to Canada and Alaska brilliantly organised by Vicky. From start to finish everything worked seamlessly, the hotel upgrade was exceptional, the trip on the Rocky Mountaineer and the cruse to Alaska were both unforgettable, and we can't thank Vicky enough for doing such a great job.
We will certainly be booking with My Canada Trips again.

June 3, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you John for your wonderful feedback. We’re delighted to hear that Vicki helped make your Canada and Alaska holiday so seamless and memorable, and that the Rocky Mountaineer, cruise, and hotel upgrade all exceeded your expectations.

We’ll be sure to share your kind words with Vicki she’ll be thrilled to know how much you enjoyed the trip. We truly appreciate your loyalty and look forward to helping you plan your next adventure.

All the best,
My Canada Trips

Rated 5 out of 5 stars

WOW Canada !

WOW Canada !!
Thank you for putting together this excellent package,
an unforgettable holiday exploring Canada.
Everything went like clockwork together with
Wonderful hotels in great locations.
Thank you.

June 2, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Alan so much for your kind words. We’re delighted to hear that everything went smoothly and that you enjoyed the hotels and locations during your Canadian adventure. It’s wonderful to know the trip was so memorable, and we hope to welcome you back again for another unforgettable holiday.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Amazing service and organisation

From the initial discussions with Cheryl right through to the finer details I cannot fault My Canada

May 21, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Michael for your lovely feedback. We’re so pleased to hear that Cheryl made the whole process seamless for you. It’s wonderful to know you were so happy with the service and organisation, and we look forward to helping you plan another adventure in the future.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

What can I say top class

What can I say. An absolutely marvellous company from start to finish. I was slightly nervous with our trip to Canada and Alaska as we were doing so much and there were lots of different check ins and meeting points for various excursions but My Canada Trips documentation and instruction was first class so we knew exactly where to go, where to meet, where to check in on what days and what times. The instructions were precise, easy to follow and basically idiot proof which was a blessing for me! The itinerary was fabulous and from the day I booked the holiday to the day we landed My Canada Trips have been incredibly helpful and on the ball. It truly was a trip of a lifetime and would highly advise anyone looking for a top class holiday to use this wonderful company.

May 28, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Max for such a wonderful review. We’re delighted to hear that everything ran so smoothly and that the detailed documentation and itinerary helped make your Canada and Alaska adventure stress-free and easy to follow. It’s fantastic to know you felt fully supported from the moment you booked until the day you returned, and we’re thrilled the trip lived up to being a true holiday of a lifetime. We really appreciate your kind recommendation and would love to help plan your next adventure when the time comes.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Fly Drive - Vancouver to Calgary via Vancouver Island.

Thank you to My Canada for organising the fantastic holiday that we have just had, and also for the flexibility and arranging those extras experiences that we wanted so we could get the most out of the holiday. We will look forward to going back to Canada in the future and we will most certainly be arranging it through you.
Many thanks again.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing - MyCanada a must use

I was so lucky to come across the amazing team of MyCanada. Cheryl did the itinerary with more suggestions & tweaks to my initial ideas. Everything ran like clockwork. The local tour companies looked after us with such care & friendliness. I had a query with one of the stops, within 12hours I received a phone call sorting it out. I cannot find enough superlatives to say how much this trip was enjoyed….simpy the best!

May 2, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for your lovely feedback. We’re so pleased to hear you enjoyed your fly-drive adventure from Vancouver to Calgary and that the added experiences helped make the holiday even more special. It’s wonderful to know you’re already looking forward to returning to Canada – we’d be delighted to help plan your next trip when the time comes.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Excellent Customer Service

We recently paid for our upcoming trip and asked for the airline fee to be paid straight away to enable us to book our seats in advance and this was done incredibly quickly. Every contact I have had with customer service has been exceptional. I can't thank Laura (I'm sorry I think this was the name) enough for sorting out a problem we had paying for our seats. Brilliant and very responsive company to deal with.

February 13, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Angela for your kind words. We’re delighted to hear that Laura and the team were able to assist you quickly and make the process smooth, especially with your seat bookings. Providing responsive and helpful service is very important to us, and it’s wonderful to know this has made such a positive difference to your experience.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Adventure of a lifetime

We had a fabulous holiday in Canada we were very pleased with all aspects of our trip from the initial phone call to the fabulous trip on the Rocky Mountaineer thank you Kelsey for getting us the Gold leaf service. As it was our 50th anniversary it was very special xx

September 26, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look