mycar Tyre & Auto - Belconnen Reviews 

278
TrustScore 4.5 out of 5

4.5

Belconnen Westfield Shopping Centre Enter off Luxton Street (near Emu Bank), 2617 Belconnen, ACT, AU


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Rated 5 out of 5 stars

Customer service is super all staff , they answer their phone enquiry promptly. Sam has a great customer service We changed / repaired tyres in the last week and this week easy to get in he looked a... See more

Rated 5 out of 5 stars

Available during peak holiday days at short notice. Convenient location, parking validation would be ideal, though if specified I'm sure they'd have completed works sooner(I did say we were in no rush... See more

Rated 5 out of 5 stars

Highly recommended! Mycar belconnen mall have serviced both our cars for years. They are always transparent, polite, and genuinely care about customers - they know people dont like spending m... See more

Rated 3 out of 5 stars

I liked the upfront honest pricing. Arrangements were made for a second visit for more major repairs. A couple of complaints. First, I had asked for the battery to be tested and replaced if neces... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Belconnen

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Belconnen Westfield Shopping Centre Enter off Luxton Street (near Emu Bank), 2617, Belconnen, ACT, Australia

  • (02) 6129 8108

4.5

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.5

All reviews

(278)

32,242 reviews in the last 12 months

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Rated 5 out of 5 stars

Very thorough and friendly service

Very thorough and friendly service. My car needed additional work when I went for my service, and I was provided a fair quote and talked through my options. 10/10, I will be a repeat customer.

June 2, 2024
Rated 2 out of 5 stars

Dissapointed in Service

Ran late from scheduled pick up time, items marked completed on service list where not attended to e.g windscreen fluid not added. Makes me concerned about what was completed and the attention to detail in the service.

May 12, 2024
Rated 1 out of 5 stars

Took 19 days in total to get a leak…

Took 19 days in total to get a leak fixed. I had to drop my car twice within a space of 1 month. The first time I got the car back, I asked if they checked for any other issues and they were adamant the issue was fixed. I noticed the exact same leak after 2 weeks and brought the car back and was told it is a new issue even though drove the car only 3 times and short distances. I also had to call multiple times to ask for any update even though I insisted on getting regular updates.

May 9, 2024
Rated 1 out of 5 stars

Poor service

Poor service ! I had my car serviced here and they advised all brakes / rotors need replacing, which I agreed to. After the service my car developed a shudder when braking on hills. Two times I took the car back for rechecking but each time the mechanic said the brakes were ok and there was no shuddering . I then got a 2nd opinion from another repair place who advised there was a shudder in the brakes / rotors needed machining. Advised the manager who then agreed to do this . This took 3 goes to finally get it solved.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of the work

Following a service, I was advised that my Mitsubishi ASX required replacement of a valve cover gasket ($260 including fitment and another $40 to degrease engine). This was replaced on 17/12/22 and then had the vehicle serviced 6 months later and the was advised that this needed replacement again despite having driven less than 10,000km. I explained that this had only been replaced not long ago my MyCar and the mechanic removed the gasket and said that it does not appear to have ever been replaced. Had it replaced with Churchill Automotive and have no issues.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Can't go past My Car Belconnen!

Simply the most efficient, effective and friendly car service you will find anywhere! Fabulous blokes. Ask for Warren at My Car Belconnen Town Centre. He'll look after you with aplomb. Thanks guys.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Waited over 2hrs for a 15min job

I was told that my car was needed for 1.5hrs when I booked it in for a tyre rotation and balance which I was fine with that. I dropped it off at 11:30am and was expecting it to be ready by 1pm. It was 2pm when I called to ask if my car was ready they said it will be ready in 15min. I got a message from my car App and at 2:02pm my car was unlocked. So they hadn't even started on it!!! 15 minutes it took them to do my car but I waiter over 2hrs!! More upset that my car sat there from 11:30am - 2pm and wasn't touched until I called to ask if it was done.
NOT HAPPY!!!

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t recommend at all!

I’ve always serviced my car with Mycar, and this is the first time servicing in Belconnen, Canberra. I asked for an Essential Plus Service, and to check the battery and a vibration. They didn’t even check if the windscreen washer had water. As it’s completely empty (as I took it in the morning), They charged $738 for that service, 2 tyres, break fluid, air filter and alignment. Was it all done? No clue! The car has the same vibration, no water in the windscreen washer at all, and they didn’t even mention anything about the battery. I don’t recommend this place. Very disorganised and I’m 100% sure I was charged for things they didn’t do/ completed. When I called to ask (just 20 min after leaving the shop), they said they were not sure about what they did or didn’t and I should bring the car back for them to have a look.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Warren …

Called MYCAR to book in for 200km service. Once I arrived I spoke to Warren, he went above and beyond to make sure everything was perfect. His customer service skills were exceptional and will definetly be taking my car back to Belconnen my car. 10 out of 10 experience!

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

My car was serviced at my car Belconnen…

My car was serviced at my car Belconnen
Westfield. Fantastic quick service. I work in the mall was so convenient. The young men that served me had excellent manners and checked with me before doing anything extra like putting 2 new tyres on . Happy to recommend my car Belconnen.

June 19, 2023
Unprompted review

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