mycar Tyre & Auto - Broadbeach Reviews 

367
TrustScore 4.5 out of 5

4.6

Pacific Fair Shopping Centre, Enter off Melody Street, 4217 Broadbeach, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Huge thankyou to the absolute legends at MyCar Broadbeach. After discovering a new warning light on the dash on my morning school drop off I pulled into Mycar Pac Fair on my way home and the lovely ge... See more

Rated 5 out of 5 stars

Excellent service from the team at Mycar Broadbeach. They were friendly, professional, efficient, and took the time to explain everything clearly. The repair I needed was completed quickly, and I real... See more

Rated 5 out of 5 stars

I always use Mycar Broadbeach to have my log book service, I work close by so I don't have to wait around, just drop the car, go to work and pick it up when I finish....so convenient. The staff are ve... See more

Rated 5 out of 5 stars

Fantastic experience at MyCar Broadbeach. I had a nail in my tyre and Callum took care of everything. Professional, knowledgeable, and went above and beyond to make sure my car was safe. Truly out... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Broadbeach

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Pacific Fair Shopping Centre, Enter off Melody Street, 4217, Broadbeach, QLD, Australia

  • (07) 3215 8305

4.6

Excellent

TrustScore 4.5 out of 5

367 reviews

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4.6

All reviews

(367)

35,705 reviews in the last 12 months

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Rated 3 out of 5 stars

Steel Air Caps taken

I had steel air tube caps, these were replaced with standard plastic caps. Don't know what happened to my steel caps. Also had loss of air pressure warning on my car 1.5 hours after installation, requiring me to replace air.

March 19, 2025
mycar Tyre & Auto - Broadbeach logo

Reply from mycar Tyre & Auto - Broadbeach

Hi Brett​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Not Impressed

Went to My Car Broadbeach to have a punture fixed. They said they wouldn't fix it because the tread was .1mm under tread tolerance, so I had to buy a new tire (which actually meant 2 new tires). I put on the second tyre and drove to Sydney two weeks later (a trip which involved driving in the rain and fiarly high speeds on the expressways). The tyre went down again. I took it to Jax Tyres in Mona Vale to find out My Car had put on a tubeless tyre on a cracked rim! The crack was very visable and right near the weight My Car had put on! So dangerous!!! Jax tyres had my rim repaired and had me going again in under 3 hours, My Car nearly killed me. No duty of care at all! Not impressed! I contacted their website. No reply.

February 4, 2025
Unprompted review
mycar Tyre & Auto - Broadbeach logo

Reply from mycar Tyre & Auto - Broadbeach

Hi Scott​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Amazing service

Amazing service! Took my car in with some issues, Luke and Nik were great help. They explained it all to me and fixed everything that day. Fast and reliable service, I will definitely be a returning customer. Thank you!

February 24, 2025
Rated 5 out of 5 stars

Great guys

Great guys
Fast and efficient service
Highly recommended and I will be back

February 13, 2025
Unprompted review
Rated 3 out of 5 stars

Problem still not fixed after two times

Problem still not fixed after two times

February 3, 2025
mycar Tyre & Auto - Broadbeach logo

Reply from mycar Tyre & Auto - Broadbeach

Hi Wendy​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Exceptional Customer Service & Expertise

I recently had the pleasure of visiting Mycar Tyre & Auto Broadbeach for a tyre puncture repair, and I couldn't be more satisfied with the service I received.

The repair process was quick and efficient, taking less time than I expected. The technicians were incredibly knowledgeable and explained the issue with my tyre in a way that was easy to understand. They also provided me with valuable tips on maintaining my tyres to prevent future punctures.

I'll definitely be returning for any future tyre needs!

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Tyre Care Plan - Exceeded expectaions

From the booking platform to the staff and the ultimate final result, this experience exceeded my expectations. The mycar Tyre Care plan that includes free puncture repair is why we get our tyres here, and the staff is why we keep coming back.

January 24, 2025
Rated 5 out of 5 stars

Great Service and Team

The team at myCar Pacific Fair were really great, quick and friendly on both of my recent trips there (car service and then new tyres). Overall the experience is much more positive than I've had through other mechanics in recent years. Have already recommended them to my family for their next service.

The only issue I had is with the call in system which is an overall myCar thing - nothing to do with the Broadbeach store itself which is why I have still given 5 stars. The online booking system wouldn't allow me to organise my service and said I had to call, but the phone line option is not intuitive at all. Being voice activated by specific phrases rather than giving you options select from and then sent me off to a generic call line after dialling the direct store number - if this was changed it'd be a near perfect experience overall. I understand having a dedicated call centre can be helpful but when needing to speak to someone specific in store that I'd been discussing things with, it was frustrating and time consuming to have to start all over again with someone new at a call centre.

January 22, 2025

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