Had my car booked in for a Service and Registration check on Saturday. Manager was very friendly & nothing was a problem. Workshop was clean and tidy which means the staff take pride of their worki... See more
Location
Switch locationCorner of Green Street and Cross Street, Cross Street, 2100 Brookvale, NSW, AU
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See what reviewers are saying
My car's headlight is blown out.And I went to your workshop for a non booking urgent repair in the morning on this Thursday as I had to work that afternoon. The technician replaced the bulb in 10 min... See more
Lots of additional costs to the amount already paid. The staff member who called wasn't friendly and had it felt like he was frustrated about having to explain why there were going to be additional c... See more
The manager michael was most efficient and helpful as he listened to my needs as to which tyres I thought needed replacement and rotation and he then gave his recommendation which we agreed upon. I w... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Brookvale
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Corner of Green Street and Cross Street, Cross Street, 2100, Brookvale, NSW, Australia
- (02) 9212 8912
4.7
Excellent
467 reviews
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Kept me informed + explained what was…
Kept me informed + explained what was being done
November 5, 2025
Polite and timely
November 12, 2025
Booked in for service and wheel balance…
Booked in for service and wheel balance and was caught out by additional repairs deemed necessary .
Expected bill of $300 -$400 but ended up with more than double the amount.Good news was that vehicle feels better to drive so feel four out a five is an acceptable score.
November 6, 2025
Quick and Easy
Turned up at and my car was taken straight in for the service, the estimated time provided to complete the service was spot on.
November 1, 2025
So easy from start to finish
So easy from start to finish - great friendly service from the initial call to picking up my car. Ran absolutely to the timeline advised - a seamless experience - thank you!
November 1, 2025
Just went in to ask about a cover that…
Just went in to ask about a cover that had come off our car,and as usual had the same helpful service from the staff fixed it straight away. Always happy with the help that given.
October 28, 2025
Unprompted review
Dazz was fantastic
Dazz has exceptional service he was polite friendly and very helpful , I left my car rego to the last minute and he booked me in and got it done with no issue , it wasn’t a problem in and out with in 20 mins I can’t thank dazz enough for helping me out this morning thank you !
October 27, 2025
Unprompted review
Did a great job on a very old car
October 22, 2025
Could not be more helpful
Could not be more helpful. serviced my car. Tire's changed . Dropped me home, kind as in my 70s. Picked me up to collect my car .
Top marks, Great to see a young man with good manners and kindness. My car feels great 👍
October 8, 2025
Fantastic and prompt. Would highly recommend bringing your car to MyCar
Alec was outstanding and extremely helpful.
I highly recommend Mycar Brookvale for all your vehicle needs.
October 17, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not so great this time.
I would usually rate a 5 star as they are very good at their job. This time - not so much. The man who I think is the boss should not do customer service as he has no skills at it. Conversation short, sharp and no eye contact.
I had to go back to get a service finished but day I was told to, they were too busy. Had to go back again. No optimal!
October 3, 2025
Reply from mycar Tyre & Auto - Brookvale
Hi Anne,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Easy access to mechanics
Easy access to mechanics.
Kept you informed of all issues and costs.
Serviced in a timely manner.
October 8, 2025
Extortion
If you're looking for a thorough job then great but if you just want them to do the bare basics to pass the pink slip then go somewhere else as this place wouldn't pass it without doing ridiculous things like replacing the wipers (which I could have done myself for $20 and they charged $100) which were just fine.
I was told that they wouldn't pass the pink slip if I didn't do all these things. In 10 years I've owned a car I have never had to do such things to pass safety checks. They were terrible at communicating and I had to hang around for hours (rather than saving time by catching the bus home) because they kept saying 'it will just be a little longer...'
I won't be returning.
September 29, 2025
Reply from mycar Tyre & Auto - Brookvale
Hi Elena,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
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