The experience at the service centre was great, no problem at all. Your review on trustpilot has been frustrating and a waste of time. I have not been able to submit my review because I would prefer n... See more
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See what reviewers are saying
Mycar mechanic at Bullcreek was friendly and helpful, explaining well the problem with my car and fixing the same day. Thank you team
First dropped in when there was a suburb-wide power outage, but he checked my tyres for me and informed me of the 40% off Kumho special so I should call for the following week. I didnt want “wheel ali... See more
The staff, in particular Anu, are an asset to MyCar … Anu is polite, always smiling, helpful, friendly and happy to go the extra mile to ensure one leaves the premises happy! The young apprentice is a... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Bull Creek
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Shell, Leichhardt Street, 6149, Bull Creek, WA, Australia
- (08) 6330 7415
4.4
Excellent
212 reviews
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I had messed up my booking but they
I had messed up my booking but they took my car anyway which was very kind and very much appreciated.
Extremely polite and friendly service
November 21, 2024
Looks bit costly based on my…
Looks bit costly based on my understanding. They have to rethink the labour cost for changing each item. I will think again before visiting them next time.
November 19, 2024
Service not on time..
I was delayed by 1.30 mins from an allocated time of booking. The staff were friendly.
November 16, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor ..
Would go lower if that option was offered....poor service, poor communication, doubtful that any work was carried out on vehicle - especially when the wheel/tyre check consisted of a "walk around" the car after I'd eventually been advised it was ready to collect - which was actually after I'd called them. Te notification came thru whilst I was waiting in reception for the mechanic to find the paperwork. Not the best experience at all.
November 7, 2024
Reply from mycar Tyre & Auto - Bull Creek
Hi Angela,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
The maechanics were calm and efficient.
The maechanics were calm and efficient.
They did exactly what was required.
And the service turned out cheaper than quoted - I got a refund.
Bonus
October 28, 2024
Management
The manager at the Bull Creek Store is great. Communicates well. Very affable and knowledgeable. Noticed a tat on his neck that says ‘be kind’… which he is when I have no idea what’s going on with my vehicle.
October 30, 2024
Great manager and great recommendations…
Great manager and great recommendations from him.
October 22, 2024
I have asked for the wheel alignment…
I have asked for the wheel alignment report and it appears to be an issue with obtaining the report with the printer.
October 1, 2024
Friendly professional staff
Ano always greets everyone with the big smile and is always so friendly that it makes the visit so lovely. He also knows his stuff.
October 5, 2024
Efficient
Efficient, knowledgeable staff, job done at time and date requested at price quoted.
September 22, 2024
The job was done well
September 21, 2024
Service was polite and helpful about…
Service was polite and helpful about what needed to be done in the future. It was completed earlier than I expected.
September 13, 2024
timely professional service
August 29, 2024
they are very helpful for deaf people…
they are very helpful for deaf people like me. I’m truly grateful for their assistance .
August 29, 2024
Very kind and professional with great customer service
Very kind and professional.
They have done something unexpectedly happened to my car with their own will that was so helpful and led to upselling. Good customer service skill.
August 21, 2024
Rude and unhelpful since the new…
Rude and unhelpful since the new manager took over. I’ve been taking my car there for 2 years and was very happy with the service and jobs done but since the new manager has taken over I will never go back. He is rude and unhelpful. I don’t think he is a very good mechanic as he always makes excuses why there is still a problem if you have to take your car back. . Don’t go there!
June 15, 2024
Unprompted review
Reply from mycar Tyre & Auto - Bull Creek
Hi Robin,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Very accommodating
Very accommodating - managed to squeeze job in one hour prior to arranged time which was really appropriate
August 12, 2024
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