mycar Tyre & Auto - Burleigh Heads Reviews 

232
TrustScore 4.5 out of 5

4.5

Corner of Kortum Drive and Ramly Drive, 4220 Burleigh Heads, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

As a regular customer I came in with a tyre pressure problem. The staff member I saw was very helpful and looked at the issue straight away for me. He identified the problem and was able to fix it w... See more

Rated 4 out of 5 stars

I have been having my car serviced at mycar Burleigh Heads QLD for over 10 years. The staff there have always looked after my car excellently and provided professional, reliable and timely advice on w... See more

Rated 5 out of 5 stars

Wow these guys went above and beyond. They were the only mechanics on the gold coast whom were open to "have a look" on a Friday afternoon after my car broke down. Towed it to theirs and was back up a... See more

Rated 5 out of 5 stars

Very helpful and transparent customer service. Explained everything really well and advised what needed to be done . No scare tactics that is often used when females customers know nothing about cars.... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Burleigh Heads

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Corner of Kortum Drive and Ramly Drive, 4220, Burleigh Heads, QLD, Australia

  • (07) 3215 8308

4.5

Excellent

TrustScore 4.5 out of 5

232 reviews

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4.5

All reviews

(232)

32,285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy booking

Easy booking. Dealt with in a friendly professional manner car ready for pick up on time. Well done

August 30, 2024
Rated 5 out of 5 stars

Booked my car in as there was a petrol…

Booked my car in as there was a petrol smell in the interior. MyCar found the problem while I waited and Hayden referred me to an exhaust specialist. Great attitude, great service and it's no wonder I keep taking (and my friends do also) my car there for service and tyres. Thank you MyCar!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

The guys at MyCar were fantastic. They worked really well with me to get my car ready for when I needed it. Their service was great!

August 9, 2024
Rated 5 out of 5 stars

help when needed

went there as they were closing for the day with broken rear view mirror that needed reassembling could not have been more helpful and courteous in fixing it for me..top marks for this service

August 3, 2024
Unprompted review
Rated 4 out of 5 stars

Good experience but need better reminder system

Good experience - I would have liked MyCar to put the time of the appointment when they sent a reminder on the day as I could not remember er and had to ring. It can take quite a while to get through so I would suggest that the appointment time goes on the reminder. Thanks

July 25, 2024
Rated 5 out of 5 stars

Great experience!

Experienced car trouble driving from Brisbane to Robina, after speaking with Robina mycar I was referred onto Burleigh.
Although they were extremely busy, Damien was super accommodating and was able fit me in. Very appreciative of the service I received! So helpful and kind, can’t thank Damien enough!

July 20, 2024
Rated 4 out of 5 stars

Very polite and helpful

Very polite and helpful. Only problem the day I had my car serviced they were over booked didn't get time to change the air filter.

July 24, 2024
Rated 2 out of 5 stars

Had the back brakes done

Had the back brakes done, told the person on the phone about the car shaking when under braking and was told this would fix the problem, worse now then before??. Also when picking the car up the communication from the manager was very poor. Been taking our family cars here for many years now and now very disappointed.

July 25, 2024
Rated 1 out of 5 stars

We had booked the car in for service…

We had booked the car in for service and to check and replace other items. The car was booked in one week in advywith no time limit for the service and other repairs to take place. They completed the service and nothing else on the list including replacing a tail light that was out. Other items they said there was no time to fix included worn drive belts, tapper cover gasket, new seal for distributor. The reason for not completing any extras at all was an electric car was taking longer for a service than they thought, even though we did not need the car back for days. I said we can leave the car with you to which he said they were fully booked for the next week. We were looking for a good mechanic to use and you guys are definitely not it at all. We got no phone call to even advise they were running low on time.

We will definitely not recommend anyone else use you guys either

July 17, 2024
mycar Tyre & Auto - Burleigh Heads logo

Reply from mycar Tyre & Auto - Burleigh Heads

Hi Steve​,

Thank you for taking the time to post your review.  

We are truly sorry to hear about your recent experience with mycar.

Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au), they will be more then happy to discuss your concerns. 

Kind regards

mycar Team

Rated 5 out of 5 stars

Thank you to the Burleigh Team!

Thank you to Damian Laws, Hayden and Jackson (the mechanic) for the diligence, efficiency customer service, transparency and honesty during the whole process.
I am thoroughly satisfied with the work ethic and communication that transpired whilst having my 4 tyres replaced and will definitely be referring new clients.

July 13, 2024
Rated 5 out of 5 stars

Amazing!

Very quick, thoughtful and polite. Reversed the car in out of the rain so my daughter and I didn’t get wet!

July 8, 2024

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