mycar Tyre & Auto - Cairns City Reviews 

295
TrustScore 4 out of 5

4.1

232-234 Draper Street, 4870 Cairns, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Mycar Cairns City ordered and fitted the less expensive car parts that are available. This saved me money and my car feels nice to drive. I think Mycar should offer any less expensive, quality part av... See more

Rated 5 out of 5 stars

I'd hit a pothole that morning that split my tyre. I rang MyCar Cairns and they could fit me in immediately- did I mention it was Xmas Eve? The service was excellent, the tyre done in less than 10 m... See more

Rated 5 out of 5 stars

Great customer service and communication through out the day. Advised and identified additional problems but gave the option to add to my logbook service along with a quote. They were positive, happy... See more

Rated 5 out of 5 stars

I recently chose Mycar Auto Shop for my car maintenance, and I couldn't be more impressed with the exceptional service they provided. From the moment I walked in, their team was welcoming, professiona... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Cairns City

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

4.1

Great

TrustScore 4 out of 5

295 reviews

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4.1

All reviews

(295)

32,282 reviews in the last 12 months

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Rated 2 out of 5 stars

Customer service

Ask for quote had to ring eight hour’s later to obtain. Then told had t wait four days to see if job could be done. Had to wait fourteen days for job to be completed. Not told job would be outsourced. Opposition could have parts three days if by road or overnight by air I was not given choice.Problem receiving refund after being told cost of quote would be taken off final price when car repairs finished.finally quote is a quote decision is made on that figure

October 25, 2024
Rated 1 out of 5 stars

Unhelpful, uncommunicative

Bumped valve and manifold filled with oil took 4 days to get it back. Simple service turned into nightmare. Once area manager got invoked it was fixed straight away because I lodged a coll no plaint. Never go back.

October 25, 2024
Rated 1 out of 5 stars

Hub caps weren't put on properly after…

Hub caps weren't put on properly after new tyres , screws were touched in the light bar in my canopy, who knows why they had to touch that , cost me $950 only to come home and have to fix things myself , thanks mycar

October 16, 2024
Rated 1 out of 5 stars

Unfortunately multiple things went wrong.

I brought my car in for a service, stating my coolant light was on.
Picked up car, paid, told nothing wrong
My coolant light is back on the next day.
They offered to squeeze me back in for an assessment, which was king
They tell me there's a coolant leak. It will need to be booked back in a third time to fix it.
When exploring why this was not picked up it was told to me that this can happen at any time- seeing as the light was on for weeks prior I find it hard to believe it started leaking the day after a service. It was palmed off essentially and no apology given.
In hindsight I discovered that I was charged double for the service. Multiple calls and yet another trip in had to be made to sort. No apology was given for the mistake on their behalf.

Unfortunately has lost all faith with this mycar and have booked my car elsewhere to have the potential leak sorted out.

October 14, 2024
Rated 5 out of 5 stars

Had a recent service that was done…

Had a recent service that was done quickly and easily. I have an issue with my power steering and after cleaning and coming back to get it diagnosed, Mark recommended I take my car directly to the power steering place as multiple parts of the system need replacing. I really appreciate the commitment to good service even over making a few extra dollars by keeping the work in house.

September 19, 2024
Rated 4 out of 5 stars

Great service

Great service, helpful when I asked questions. Only wish they had called and said result of service and did I want to go ahead with anything mentioned Eg. Radiator cap replacement. I would have said yes replace. But honest great service. Will continue to return. Thanks Team (insert high fives.)

August 23, 2024

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