Mycar Cairns City ordered and fitted the less expensive car parts that are available. This saved me money and my car feels nice to drive. I think Mycar should offer any less expensive, quality part av... See more
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I'd hit a pothole that morning that split my tyre. I rang MyCar Cairns and they could fit me in immediately- did I mention it was Xmas Eve? The service was excellent, the tyre done in less than 10 m... See more
Great customer service and communication through out the day. Advised and identified additional problems but gave the option to add to my logbook service along with a quote. They were positive, happy... See more
I recently chose Mycar Auto Shop for my car maintenance, and I couldn't be more impressed with the exceptional service they provided. From the moment I walked in, their team was welcoming, professiona... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Cairns City
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
232-234 Draper Street, 4870, Cairns, QLD, Australia
- (07) 4848 7502
4.1
Great
295 reviews
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Couldn't fault the service or the…
Couldn't fault the service or the helpful, professional team. Recommend them to my friends!
August 28, 2024
I booked my car in for a new tyre
I booked my car in for a new tyre. The staff were very helpful and got the job done immediately. All over a top experience and I will use them for my next service.
August 30, 2024
Wow great staff great knowledge re my…
Wow great staff great knowledge re my vehicle prompt good value
August 29, 2024
every aspect was excellent
every aspect was excellent. Staff, pricing communication. My first dealing with My car but won't be my last
August 28, 2024
The service was outstanding and the…
The service was outstanding and the staff were very friendly and helpful.
August 26, 2024
They helped me even though they were…
They helped me even though they were already fully booked. It was an accident that they took the booking.. but they still did it for me and I greatly appreciated it.
August 15, 2024
Got a tyre repair under warranty
Got a tyre repair under warranty, I had a flat tyre from a nail. The staff made it easy and they even put the repaired tyre back on and put the spare away.
August 23, 2024
Prompt, Professional and Polite
The service is always prompt, professional and perfectly priced. The staff all greet you with a smile and the work is quality.
August 22, 2024
May use AI-assist with repliesRead more
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Poor customer service
Customer service upon collect my vehicle was poor. Just given my key and told see you later
August 21, 2024
Reply from mycar Tyre & Auto - Cairns City
Hi Emily,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Great and Affordable Service
Great service and affordable. I had a clutch replacement and once they were in there, they saw some other issues and quoted me a reasonable price for all work. Timing of repairs was good, I had the car back in 2 days and customer service was great. Thanks Mark and the team.
August 17, 2024
Awesome & friendly service
Awesome & friendly service. Gave us a great detailed report of where our car was at and what we need to look at in the future.
August 16, 2024
very helpful and good customer service
August 14, 2024
Great work was accomplished
Great work was accomplished, even if they had a bit of trouble the team stayed really professional. Thanks a lot.
August 8, 2024
Terrible service
Terrible service from the guy on the phone. Couldn’t understand what he was saying. When I called for a service and explained what type of car service I required , he made a big sigh as if I only had one choice or it was too difficult. Never go back there again.
July 26, 2024
Reply from mycar Tyre & Auto - Cairns City
Hi Gina,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Great Service
Had 4 tyres fitted and a wheel alignment. Car tracks great afterwards and had a good chat with the boss man while I waited. Would recommend.
July 24, 2024
Excellent can do service 👍
Excellent can do service 👍
Needed 2 tyres in a hurry for my camper trailer. Staff went out of there way to help and squeeze me in. Very impressed
July 21, 2024
They even replaced the tragic zip ties used to secure each hub cap :)
They even put new zip ties on each wheel, securing the hubcaps, replacing the zip ties they had earlier cut off. :)
AND,
They're both really nice blokes.
But, so is Mark however it was his RDO.
July 5, 2024
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