mycar Tyre & Auto - Carrum Downs Reviews 

255
TrustScore 4 out of 5

4.2

Carrum Down Regional Shopping Centre, 100 Hall Road, 3201 Carrum Downs, VIC, AU


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See what reviewers are saying

Rated 3 out of 5 stars

I was quite disappointed with My Car, as the prices I got for all the repairs were quite extensive. I also found the guy at reception in the morning quite abrupt and cold. I found a mechanic who quo... See more

Rated 5 out of 5 stars

Quick and prompt service of car, staff are friendly & called to say what was needed & cost of repairs. I would recommend the Carrum Downs store.

Rated 5 out of 5 stars

Needed only one new tyre due a glass cut. Martin was extremely understanding and helpful, especially when I told him I wasn’t working at the moment. He offered to beat any competitor’s price a... See more

Rated 5 out of 5 stars

Blade the young man who served me on the Saturday morning was a most friendly and polite young man who did a great job with my car and communication was excellent!


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Carrum Downs

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Carrum Down Regional Shopping Centre, 100 Hall Road, 3201, Carrum Downs, VIC, Australia

  • (03) 8585 7112

4.2

Great

TrustScore 4 out of 5

255 reviews

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4.2

All reviews

(255)

35,619 reviews in the last 12 months

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Rated 4 out of 5 stars

As usual great service

As usual great service
Honesty
Detailed invoice
Phone call to tell me what the car needed, but when I asked for advice on what car I should be looking at upgrading too Spencer wasn’t very helpful at all, just said it’s personal preference, but stay away from diesel. Would have liked a little more clarity about what makes and models to avoid

December 2, 2024
Rated 1 out of 5 stars

Took my car in for a basic service

Took my car in for a basic service!
Nothing wrong with it when I dropped it off.
When I picked it up I drove for 20 seconds and engine lights came up!
A problem with the turbo which wasn't there when I dropped it off!
Ended without my car as I had to leave it there over the weekend for them to look at on the Monday!
Lost a days work as the Ute is my work vehicle! And paid $229 for the pleasure of a terrible service!
Part of the service is a road test! Obviously not done or the problem was manufactured to get more money out of me!
As I lost a days work I think the least that should have happened is the service charge refunded!

November 10, 2024
mycar Tyre & Auto - Carrum Downs logo

Reply from mycar Tyre & Auto - Carrum Downs

Hi Dylan,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Use to be a good place.

The place was severely under staffed. And the front desk guy needs to learn some customer service skills.

November 8, 2024
mycar Tyre & Auto - Carrum Downs logo

Reply from mycar Tyre & Auto - Carrum Downs

Hi Tj​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Told I needed an airfilter even though…

Told I needed an airfilter even though I had replaced it 2 days prior. Showed reception the Repco receipt, he apologised, however I have had issues with some mechanics telling me things that are not true. I am disappointed and cannot recommend thìs business.

November 6, 2024
mycar Tyre & Auto - Carrum Downs logo

Reply from mycar Tyre & Auto - Carrum Downs

Hi Neil​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

Worst i've ever encountered

Took my car in for a service. When i picked it up i was told they had the wrong pollen filter to fit my ute. Fair enough, honest mistake. Rebooked to jave the right one installed plus 2 new tyres. Upon pick up was told pollen filter never arrived so job was incomplete. They had over a week from when i rebooked to the service date to get the part in. I also asked for window washer jets to be cleaned/unblocked. They are still blocked. Damage was done to metal plate the rear lights are attched to under ute tray. Bent out of shape, asked them to fix it ,not done. Wheel alignment paid for, still pulls heavily to the left. I'm really not sure what this mechanic does. Nothing i asked for was achieved, further damage done to my ute.

October 31, 2024
mycar Tyre & Auto - Carrum Downs logo

Reply from mycar Tyre & Auto - Carrum Downs

Hi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

I had a tire emergency

I had a tire emergency and the team managed to squeeze me in and I had my tire changed in one hour. Super happy about the service

October 25, 2024
Rated 4 out of 5 stars

Did a great job

Did a great job. Told me upfront what needed doing and what needed monitoring. Pricing was pretty good also

October 15, 2024
Rated 5 out of 5 stars

Carrum Downs MyCar were great

Max was fantastic. Very accommodating when I had to change the appt date. Very thorough and explained everything easily. He was clear on what repairs were needed in future as well.

October 3, 2024
Rated 5 out of 5 stars

Happy

Was very efficient. Job was finished within the time given. Advised me what is needed on my next visit

September 19, 2024

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