mycar Tyre & Auto - Charlestown Reviews 

364
TrustScore 5 out of 5

4.8

Shell Coles Express Service Station, 128 Pacific Highway, 2290 Charlestown, NSW, AU


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Rated 5 out of 5 stars

If you’re after extremely friendly, courteous and efficient service, look no further than my car at Charlestown. I have been there a few times now, all be it minor issues, and they could not have be... See more

Rated 5 out of 5 stars

Absolutely unreal service! I popped a tyre and needed a new one at late notice.. MyCar Tyre & Auto were really accommodating, affordable prices, got me in straight away and within an hour i was back o... See more

Rated 5 out of 5 stars

I cannot fault the experience I have had with the team that work here. I had been experiencing car issues for a few weeks and had been using other mechanics, who were unable to find the solution to th... See more

Rated 5 out of 5 stars

I was very happy with the service, I did need some extra work done they phoned me first and fully explained what needed to be done and why. I also liked the booking experience very user friendly and a... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Charlestown

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, 128 Pacific Highway, 2290, Charlestown, NSW, Australia

  • (02) 9212 8948

4.8

Excellent

TrustScore 5 out of 5

364 reviews

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4.8

All reviews

(364)

32,268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Well not

Well, for the third consecutive year they made me change two tyres for a pink slip. These tyres only had 13,000k on them. When I brought it back for the tyres they said the inspector was away, and they sign off the next morning. Had the ring back a week later to get the car passed off.

August 12, 2024
mycar Tyre & Auto - Charlestown logo

Reply from mycar Tyre & Auto - Charlestown

Hi Grant​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 4 out of 5 stars

Logbook service

Logbook service carried out to manufacturers specifications , contacted when extra work needed and given option to do it or not . Car ready at requested time . ,washed and tidy. Conveniently located near Charlestown Square .

August 29, 2024
Rated 5 out of 5 stars

Exceptional Service

The whole experience was made great by the store manager Louis, absolute professional that kept me updated throughout the whole process, customer service A+++++

August 28, 2024
Rated 1 out of 5 stars

Shocking

Shocking, terrible - quoted parts prices close to double the real cost. Check with other local mechanics before going ahead. Noticed some other customers in reviews got the same treatment and paid half or less than half of the cost at another workshop in the area. The company accountants need an audit. Current Affairs should look into it. Don't go there, there are other mechanics nearby who charge properly.

August 27, 2024
mycar Tyre & Auto - Charlestown logo

Reply from mycar Tyre & Auto - Charlestown

Hi,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.

Kind regards
mycar Team

Rated 5 out of 5 stars

Staff were friendly and efficient.

Staff were friendly. Dropping off my car and picking it up were quick. I appreciated the message to let me know when my car was ready, and happy with the level of communication.

August 14, 2024
Rated 5 out of 5 stars

Reliable

Polite, communicative, efficient, honest in terms of pricing and best buy for the price.

July 26, 2024
Rated 1 out of 5 stars

They charged me $2000!! ...

They charged me almost $200 and 2 hours of labour just to replace and install my windscreen wipers. I went to Supercheap Auto down the road and it was $21 and took them 5 mins to install!! They also told me all my tires needed replacing and I personally checked the tires and weren't even close to the knob and I had them replaced in 2023. THEY WERE GOING TO CHARGE ME $2000 TO REPLACE THEM!!!! The fact your company has these kinds of people that are going to up-charge me because they think because 'I'm a girl I don't know better' is sick!!! Go talk to your team at Charlestown about this because this treatment is sickening.

July 26, 2024
Rated 5 out of 5 stars

well looked after

quick and friendly staff,
gave me a discount which was more than what rest of the places in the city were offering,
and the work was done before the said finish time would definitely recommend them to all friends and family

July 23, 2024
Rated 5 out of 5 stars

Great service

Great service. Fast, efficient and satisfactory.
The manager was friendly and effective. Understood what was needed, gave a time estimate and got the job completed before the indicated time.

July 19, 2024
Rated 5 out of 5 stars

They were lovely

They were lovely. Very helpful and explained what needed to be done.

Didn’t treat me like a silly woman for not knowing about cars.

July 13, 2024

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