If you’re after extremely friendly, courteous and efficient service, look no further than my car at Charlestown. I have been there a few times now, all be it minor issues, and they could not have be... See more
Location
Switch locationShell Coles Express Service Station, 128 Pacific Highway, 2290 Charlestown, NSW, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely unreal service! I popped a tyre and needed a new one at late notice.. MyCar Tyre & Auto were really accommodating, affordable prices, got me in straight away and within an hour i was back o... See more
I cannot fault the experience I have had with the team that work here. I had been experiencing car issues for a few weeks and had been using other mechanics, who were unable to find the solution to th... See more
I was very happy with the service, I did need some extra work done they phoned me first and fully explained what needed to be done and why. I also liked the booking experience very user friendly and a... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Charlestown
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Shell Coles Express Service Station, 128 Pacific Highway, 2290, Charlestown, NSW, Australia
- (02) 9212 8948
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient friendly and timely service…
Efficient friendly and timely service and staff.
Friendly service and staff nothing was…
Friendly service and staff nothing was was a problem.
May use AI-assist with repliesRead more
Well not
Well, for the third consecutive year they made me change two tyres for a pink slip. These tyres only had 13,000k on them. When I brought it back for the tyres they said the inspector was away, and they sign off the next morning. Had the ring back a week later to get the car passed off.

Reply from mycar Tyre & Auto - Charlestown
Logbook service
Logbook service carried out to manufacturers specifications , contacted when extra work needed and given option to do it or not . Car ready at requested time . ,washed and tidy. Conveniently located near Charlestown Square .
Exceptional Service
The whole experience was made great by the store manager Louis, absolute professional that kept me updated throughout the whole process, customer service A+++++
Shocking
Shocking, terrible - quoted parts prices close to double the real cost. Check with other local mechanics before going ahead. Noticed some other customers in reviews got the same treatment and paid half or less than half of the cost at another workshop in the area. The company accountants need an audit. Current Affairs should look into it. Don't go there, there are other mechanics nearby who charge properly.

Reply from mycar Tyre & Auto - Charlestown
Great service!
Friendly staff, so much perks, and quick and easy service. Cannot complain.
I was very happy with the service and…
I was very happy with the service and will be coming back again.
Easy drop of great price and the car…
Easy drop of great price and the car was ready within a couple hours
Good experience
Easy to book prompt and efficient service, wheel alignment and new tyres.
Staff were friendly and efficient.
Staff were friendly. Dropping off my car and picking it up were quick. I appreciated the message to let me know when my car was ready, and happy with the level of communication.
Great communication and job done in a…
Great communication and job done in a timely manner.
Great on price and execution
Great on price, excellent work & timing by Charlestown business. Well done.
Reliable
Polite, communicative, efficient, honest in terms of pricing and best buy for the price.
They charged me $2000!! ...
They charged me almost $200 and 2 hours of labour just to replace and install my windscreen wipers. I went to Supercheap Auto down the road and it was $21 and took them 5 mins to install!! They also told me all my tires needed replacing and I personally checked the tires and weren't even close to the knob and I had them replaced in 2023. THEY WERE GOING TO CHARGE ME $2000 TO REPLACE THEM!!!! The fact your company has these kinds of people that are going to up-charge me because they think because 'I'm a girl I don't know better' is sick!!! Go talk to your team at Charlestown about this because this treatment is sickening.
well looked after
quick and friendly staff,
gave me a discount which was more than what rest of the places in the city were offering,
and the work was done before the said finish time would definitely recommend them to all friends and family
Great service
Great service. Fast, efficient and satisfactory.
The manager was friendly and effective. Understood what was needed, gave a time estimate and got the job completed before the indicated time.
They were lovely
They were lovely. Very helpful and explained what needed to be done.
Didn’t treat me like a silly woman for not knowing about cars.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







