mycar Tyre & Auto - Charlestown Reviews 

364
TrustScore 5 out of 5

4.8

Shell Coles Express Service Station, 128 Pacific Highway, 2290 Charlestown, NSW, AU


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Rated 5 out of 5 stars

If you’re after extremely friendly, courteous and efficient service, look no further than my car at Charlestown. I have been there a few times now, all be it minor issues, and they could not have be... See more

Rated 5 out of 5 stars

Absolutely unreal service! I popped a tyre and needed a new one at late notice.. MyCar Tyre & Auto were really accommodating, affordable prices, got me in straight away and within an hour i was back o... See more

Rated 5 out of 5 stars

I cannot fault the experience I have had with the team that work here. I had been experiencing car issues for a few weeks and had been using other mechanics, who were unable to find the solution to th... See more

Rated 5 out of 5 stars

I was very happy with the service, I did need some extra work done they phoned me first and fully explained what needed to be done and why. I also liked the booking experience very user friendly and a... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Charlestown

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, 128 Pacific Highway, 2290, Charlestown, NSW, Australia

  • (02) 9212 8948

4.8

Excellent

TrustScore 5 out of 5

364 reviews

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4.8

All reviews

(364)

32,260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

I ordered Tyres on Friday and the wonderful, friendly Erin called me on Wednesday to say they had arrived and I was able to take my car in the next day. The whole experience was very easy, efficient, professional and friendly.

December 5, 2024
Rated 5 out of 5 stars

Always open and honest with cost and…

Always open and honest with cost and what’s needed. The mechanics and team are very welcoming and will answer any questions about your car. Been taking my car here for 4 years and I couldn’t recommend them enough!

December 2, 2024
Rated 1 out of 5 stars

Absolute ripped off

Absolute ripped off. My car passed for rego with not a thing wrong with it and tyres less than 12months old. 2 months later, i need a service and now they say i need new tyres, new rear brakes as they are metal on metal how does that happen in 2 months. The price for my service more than doubled. Me and all my friends and family will never use your place again. Shame on you ripping off a teenage girl!!! Your a disgrace

November 19, 2024
mycar Tyre & Auto - Charlestown logo

Reply from mycar Tyre & Auto - Charlestown

Hi Jennifer,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 3 out of 5 stars

Need more staff on a Saturday

Need more staff on a Saturday
Only 2 working and too much for them to complete before closing time
Didn’t ask for a wheel alignment and had to pay for one as it was completed

November 9, 2024
Rated 5 out of 5 stars

I’ve been coming here for years

I’ve been coming here for years. Always great service. Today it was for a car rego, I needed to wait for the car in the nearby shopping centre- they completed the work in just 30 mins and sent a text. Great prompt polite service- highly recommend.

October 31, 2024
Rated 1 out of 5 stars

Costly & terrible experience due to their error

Louis was very nice but overall extremely unhappy. Took car in as it was making a whirring noise & asked them to investigate. Got a full service but noticed the noise was still there & got much worse until undrivable. The air con compressor had gone & also damaged other parts of the engine. This should have been picked up at service but was somehow missed & ended up costing me $1300 after the $289 service. Won’t be going back & wont be recommending to anyone

October 24, 2024
Rated 5 out of 5 stars

Very very impressed…

I was extremely impressed by all the staff members who attended to me.
These days I am considered "elderly" but I felt that I was treated very courteously by everyone at Charlestown My Car.
A huge shout out to Zach who I felt showed a maturity well in excess of his youthfulness. Many thanks to everyone aaaaat My Car Charlestown NSW

October 15, 2024

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