mycar Tyre & Auto - Chatswood Reviews 

430
TrustScore 4.5 out of 5

4.7

55 Alleyne Street, 2067 Chatswood, NSW, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I had tyres inspected and then replaced at mycar Chatswood. The mechanics were careful and paid good attention to detail. They provided good advice and did not push for over servicing, instead thinkin... See more

Rated 5 out of 5 stars

Just moved to My Car with the first service on the van. The experience has been very good so far. Sorted out what needed doing, didnt try and oversell, the work was done quickly and the bill was much... See more

Rated 5 out of 5 stars

I’m quite satisfy with my car service this time at mycar in Chatswood. The staffs were nice and willing to answer questions, making you feel welcome. The price overall is fair, very reasonable. I woul... See more

Rated 5 out of 5 stars

I just wish to share my experience with the Chatswood mycar team. If you haven’t noticed by now, these guys really do their part in helping you, not only is it worth it’s time but also their at... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Chatswood

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

430 reviews

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4.7

All reviews

(430)

32,288 reviews in the last 12 months

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Rated 4 out of 5 stars

Things all went very well

Things all went very well, just the WiFi was never connecting, it asked for email verification and each time you go get the OTP from the email and you come back to repeat the whole process again.

January 28, 2025
Rated 3 out of 5 stars

Very fast and efficient, HOWEVER

Very fast and efficient, HOWEVER...
It would've been nice if they told me my car had finished it's servicing instead of waiting for me to call them to ask whether it was complete as I was waiting in the area.

January 30, 2025
Rated 1 out of 5 stars

Misleading and Deceptive Practices

We purchased tyres online and were upsold a vehicle inspection after entering our Registration Number, which we agreed to.

When we attended the store, a staff member at the store said we needed new wiper blades and that the car would not pass the inspection without it. I said that is surprising, given we had been driving the car all week in the rain and could see perfectly with little to no streaking at all and the wiper blades were only a year old.
I asked to be shown the wiper blades, the team member got the car and I tested the wiper blades. The front windscreen was spotless after activating the wiper blades, and the blades themselves had no damage at all. The rear window had 1 streak after the first use as the back window was dirty but had excellent visibility, and the blades also had no visible damage.
Despite the wiper blades being clearly functional, providing adequate visibility the staff member refused to pass the vehicle.
I explained that given the circumstances that MyCar was acting unreasonably and that it appeared to be a hard upsell tactic to sell me wipers.

I left the store and on the way home went to another inspection provider for a second opinion. They said that I did not need an inspection because the vehicle is under 6 years old, they also said the wipers were fine.

We were intentionally sold an inspection we did not need and were subjected to deceptive practices to try to force us to purchase additional products and services we did not need. I do not recommend MyCar Tyre and Auto at all.

Having drive the car now, a day after 4 new tyres were installed and a wheel balance and wheel alignment completed, it is evident that the wheel alignment was not done at all or completed without proper skill and due diligence. Now when the tyres are straight the steering wheel is off centre.

It is best to avoid Mycar Tyre and Auto, they intentionally mislead consumers for the purposes of improving profits.

January 31, 2025
Unprompted review
mycar Tyre & Auto - Chatswood logo

Reply from mycar Tyre & Auto - Chatswood

Hi Jeremy​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Fast, professional service

Staff were super friendly and helpful. I had an urgent tyre repair and they took care of it within an hour from initial enquiry to me driving out with new Pirelli tyres. Highly recommend

January 21, 2025
Rated 5 out of 5 stars

A very good start

Just moved to My Car with the first service on the van. The experience has been very good so far. Sorted out what needed doing, didnt try and oversell, the work was done quickly and the bill was much better than previous mechanic. Hopefully all continues this way.

January 13, 2025

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