mycar Tyre & Auto - Cloverdale Reviews 141

Service was friendly, easy and helpful.
My service rep advised that he could hear a sound coming from a part of the car they don't deal with and told me to take it/speak to my dealership as it is something that can seize the engine.

Feel that I was pressured to changed filters that had been changed at my last service & didn’t need changing

I had a very disappointing experience with this service. After the major service costing $650, I found an old spark plug left in the windshield wiper area, which makes me question the quality of work done. I was also charged for a wiper fluid top-up and coolant refill, but there is no clear evidence that these were actually completed.

I carefully checked the vehicle myself after the service because I had doubts, and this has left me unsure whether other parts of the service were done properly.

The pickup time was initially stated as around 11 am (after 2 hours), but I only received the car at 3:30 pm. I was also told the wiper blade needed replacement and that it was on order, so I should come back the next day. However, when I returned two days later, the staff had no idea about it.

To make matters worse, the logbook was not stamped, and I now have to return again just to get this completed.

Overall, this was a very poor experience and not what I expected, especially for a major service. I chose this workshop for convenience, but I regret not going to Hyundai service as I have previously. I will be reconsidering where I take my car in the future.

Conveniently located near shopping centre
Good service
Timely finish
And
Good feedback about getting something else fixed before impacts on other parts. Option was intierly mine no pressure only suggestion.
Only thing or aspect i would improve is another addition to their team numbers . The team numbers seem thin . Think this would help improve work loads
Thankyou

Helpful and efficient. They have been honest with their review of the vehicle and where something can wait to be done, they will tell you. The honesty is appreciated and valued

Very responsible

The Manager politely explained there would be a delay due to understaffing. During my wait, he provided frequent updates and gave a time estimate.
He was open, friendly and courteous - faultless!

Needed new tyres so went for the flybuys/Continental tyre deal. Was given a lift home when taxi failed to arrive. That's 'above and beyond' service.

Pleasant mechanics and great service.
Reasonable prices.

I have never written a review before in my life but really felt the need thats is how unhappy I am.
My care is running worse having taken it in there. Besides the service, I asked them to have a look and address an issue and it was not even acknowledged in report and asked them again after about it and they said they didnt find an issue (which was pretty obvious). It has since gotten exponentially worse, where I am now booking it in somwhere else to get it fixed. Tried to upsell tyres to me that weren't needed, gave my car back in a dirty grubby state after their work and just as the cherry on top, with the rain recently, I have discovered they have somehow fitted windscreen wipers that are so loud I am actually afraid that they they might be carving out the glass.

I have been getting my car serviced at MYCAR for many, many years and I have never had a problem. Also, the guys are always polite and friendly.
Thank you MYCAR

quick and easy to use website, team were great instore and fast service

Their excellent service and care for their customers

Josh and the team at Cloverdale are the best. They look after my car so well. Always there to help me, when there is an issue with my car.

Very thorough and professional and did the work required.

I had a full logbook service done on my vehicle and couldn’t be happier with the experience. Joshua and the team were quick, efficient, and extremely professional from start to finish. Their customer service was excellent (friendly, clear communication, and very easy to deal with).

Everything was handled smoothly and on time.

Highly recommend this company if you’re looking for reliable, efficient, and a trustworthy car servicing!

Easy to schedule the service in.
In house customer service was of a high standard.
Efficiency & Transparency.

My two front alloy wheels were damaged while in the Mycar Cloverdale workshop.

I had an Essential Service ($299) done on my Nissan Patrol. When I checked the vehicle after reaching home, I noticed that both the coolant level and the windscreen washer fluid had not been topped up.

I contacted the service centre the next day and returned for the coolant to be filled. Unfortunately, the technician appeared unable to clearly identify the coolant reservoir versus the windscreen washer tank, which was concerning.

Basic checks like fluid top-ups and correct identification of reservoirs should be standard in any essential service. This experience has affected my confidence in the quality of the service provided.