mycar Tyre & Auto - Figtree Reviews 264

Very polite service from staff.

I had my cat in for a service, unfortunately they didn’t remove the service warning on my dashboard. I told them and they fixed it very fast with an apology. Highly recommend!

The people at mycar figtree are just really friendly and explain things when I have no clue what they’re talking about. Appreciate them taking the time to communicate and make sure I’m okay with everything.

I made an error with the booking by inadvertently selecting a 10K log book service instead of a 100K log book service. The manager, Nick, called me after I dropped the car off to say that there would be an additional charge as spark plugs need to be replaced on a 100K service. I agreed and I thought all was good. I received a call from the manager a couple of hours later to say that the car actually needed a 120K logbook service because the 100K had been signed off in the logbook and that there would be an additional charge again. He also said that my tyres and front brakes needed replacing. I asked for a quote on the brakes which was $50 higher than the online quote that I had already received from a separate enquiry that I had made with MyCar.
I was now angry that he was trying to upsell me on everything he could and said no to all of his suggestions and just do a 100K service. After I picked the car up that afternoon, I was reviewing the invoice and he had notes saying the customer refused a 120K service, new tyres and brakes.
So he ended up doing a basic service and charging me for a 100K logbook service. On top of that, a 100K service for a 2016 Honda Jazz does not include the spark plug change that he charged me extra for. The manager either lied to me or doesn't know what he's talking about. He also overcharged me more than $300.
I thought I could trust a large brand like MyCar but have since spoken to people who have had a similar experience with them going the hard upsell and being shifty on pricing.

Good and friendly staff.
Excellent workmanship.

The team were professional, courteous and helpful. Will be recommending their services.

Excellent experience highly recommended it

Pleasant, friendly and trustworthy front desk staff. Always happy to provide advice and accommodate needs.

A huge shout out to Nick and the team at MyCar Figtree.
They offer a thoroughly detailed servicing.
Their professionalism is second to none.
Fees and charges are transparent leaving no surprises.
There is no place I would rather take my vehicle.
Feel safe on the road and extremely well cared for by the team!
Thank you so much.

Always reliable, open and honest and great value. Wouldn’t go anywhere else.

Very friendly and very helpful go out of their way to help with any requests

Great service, friendly staff, fast and efficient.

Overall, my experience was exceptional. Their knowledgeable staff, efficient service, and fair pricing have made them my go-to for all my tyre needs. I highly recommend them to anyone in the Wollongong area looking for reliable and trustworthy tyre service.

Although there were some problems with ordering needed parts, I am completely happy with the service because I can feel my as a new car.
I am definitely going to be back for my next service.

Competent, efficient, courteous staff who completed the work in a timely fashion.

Good log book service

They used my warranty on changing my tyres without me even asking. I was very happy that i didn’t even have to mention it.

Fast efficient service . Professional friendly guy on reception

The timing the service took was very good. Would prefer to be notified to collect my car, by phone. I did not see the text message until much later. I'm 80 years old with painful legs. I could have stopped walking around the shops much earlier and gone home to rest. Thank you for the online discount, it was much appreciated.