I am 76 years old and know nothing about cars and had a light come on the dashboard. I went to the Innaloo branch for the first time and I had absolutely outstanding service from them also the help gi... See more
Location
Switch locationInnaloo City Centre Enter off Scarborough Beach Road, (opposite Leige Street), 6018 Innaloo, WA, AU
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See what reviewers are saying
All the friendly staff members were extremely helpful by providing professional, honest information about my car. They explained it to me in simple terms, which I could understand. I was grateful fo... See more
I went in this morning after discovering a screw in one of my tyres. I left the tyre with them and returned later that afternoon to find everything sorted. The repaired tyre was refitted, all the pres... See more
The team at my car went above and beyond to fix a persistent issue with my vehicle which was causing further damage to other parts of my car. They explained thoroughly what they were doing to address... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Innaloo
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Innaloo City Centre Enter off Scarborough Beach Road, (opposite Leige Street), 6018, Innaloo, WA, Australia
- (08) 6330 7409
4.7
Excellent
402 reviews
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Friendly and fast service
Had hot water temp on my car late Saturday afternoon, dropped off before they closed. Aaron was super knowledgeable and friendly. Gave information on what he suspects issue could be said he would call first thing Monday. Received call and quote and was fixed withjn 24 hours. I keep coming back for the friendly service and fast fixes. Highly recommend this my sr location. Thanks again Aaron for helping me out!
November 5, 2024
The team accommodated me twice in one…
The team accommodated me twice in one day. Thank you very much!
October 25, 2024
Great service!
October 24, 2024
Service with a Smile
Very professional and great to deal with - helpful. Busy place but still showed good customer service.
October 24, 2024
Very prompt and friendly service.
October 11, 2024
Great customer service.
October 7, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Super dodgy
Super dodgy, took my car overnight and still couldn’t do the job correctly so I had to bring it back in. No inspection report, despite multiple problems occuring after I picked my car up. Tried to charge over $900 for a part they ‘noticed is faulty’ only when I brought it back in to fix the oil leak they fixed incorrectly.
September 23, 2024
Reply from mycar Tyre & Auto - Innaloo
Hi Noah
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au.
Kind regards
mycar Team
Efficient service
September 24, 2024
Great company to deal with
Great company to deal with! Got a puncture less than a month after I got new tyres and due to the location needed a new tyre. They replaced for free which is unheard of.
Highly recommend
September 25, 2024
The repair team did not let me know…
The repair team did not let me know when my car was ready.
September 24, 2024
Consistently good service at good price
September 22, 2024
From wo to go the courtesy shown by…
From wo to go the courtesy shown by your receptionist was first class
September 19, 2024
Just average
Just average. I advised that if the air filter needs replacing to do it, but they didn't. They did call though but i wasnt in a position to take it. Id expect that if I've authorised the replacement, like-for-like should be acceptable.
They also didn't reset the oil counter. I had to ask for this to be done.
i think that they try and recommend things be replaced, anywhere near "if it may need it". so you need to be selective and use your brain when executing anything on the quote. They also charge a premium for that service, like 50-60 bux to change the air and cabin filter.
otherwise the guys are good. 3 stars, average service. nothing special to warrant 4 or 5 stars
September 9, 2024
Had an amazing experience
Had an amazing experience, communication was great and they helped source some parts. Trustworthy and smooth transaction!
September 8, 2024
Great service
September 11, 2024
Damaged tyre was replaced 2 days short…
Damaged tyre was replaced 2 days short of the warranty period of 12 months without any hassles and prior mechanical issues were professionally attended to
September 5, 2024
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