mycar Tyre & Auto - Marsden Reviews 

256
TrustScore 4.5 out of 5

4.6

Shell Coles Express Service Station, Corner of Browns Plains Road and Second Avenue, 4132 Marsden, QLD, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My first time using MyCar and everything went well. New tyres and a major service all done according to plan. My car is running extremely well so I will have no hesitation to have future sevices d... See more

Rated 5 out of 5 stars

Mycar Marsden has serviced and repaired all my cars for about 9 years. They have always been consistently efficient, honest and courteous. I especially appreciate they don’t overpromise on price, so t... See more

Rated 4 out of 5 stars

Made a booking on 28th November for Wheel Alignment wheel Rotation and Balance Unfortunately on Hwy Right Front Wheel seems unbalance Tried to Contact My Car No Answer Contacted Call Centre no He... See more

Rated 5 out of 5 stars

The Marsden store has been my go to, for all my cars needs since moving here last year. The team is friendly, reliable, and always happy to help whenever they can. Pricing is always competitive and t... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Marsden

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, Corner of Browns Plains Road and Second Avenue, 4132, Marsden, QLD, Australia

  • (07) 3215 8326

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(256)

32,165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My car was service 26/10/24

My car was service 26/10/24. However, the car was used a few times today only to find there was something burnt coming from the engine. Upon checking at home, we found the oil spilling all over the engine as the oil cap was not placed back on after service. Luckily the car did not explode.

October 27, 2024
Rated 3 out of 5 stars

Bad experience from my end unfortunately.

got the service done, however the alignment was not done properly as the vehicle kept on pulling to one side, I realised that they did not pumped the tyres of the car properly after the service. Also the windscreen liquid was not topped up so it was bothersome to have to get this done whilst camping away.
Unfortunately I wont come back here.

October 14, 2024
Rated 4 out of 5 stars

I recently went in for a log book…

I recently went in for a log book service. Overall experience was all positive and will definitely be coming back in the near future due to convenience and swift handling of service. The team at MyCar Marsden surely know their stuff.

October 19, 2024
Rated 5 out of 5 stars

Excellent Service

Friendly, excellent communication & drove off a happy customer. Recommend to all for your car needs.

September 28, 2024
Rated 3 out of 5 stars

They are yet to get back to me with a quote

They are yet to get back to me with a quote regarding the rocket cover for my rav 4, I wanted to have it done on the day of the service but they told me their supplier never got back to them with a quote. He said as soon as they get one they will get back to me, is been a week and they are yet to get back to me. My car is leaking a bit of oil and the longer we leave it the more expensive the job will be so yeah not very happy as I always pay extra to have the logbook service

October 8, 2024
Rated 5 out of 5 stars

Quick and simple stuff

I had some extra repairs needed to go along with a logbook service, they let me know during the day and were able to get it sorted within the day for me to get back on the road. Quick and simple.

October 15, 2024
Rated 5 out of 5 stars

Great service

The guys at marsden are great, every time I’ve been there it’s been a good day experience, quality work and great communication

October 14, 2024
Rated 2 out of 5 stars

When I booked there I already told them…

When I booked there I already told them I already check RWC and fail so I just need fix and I already got quote

But when I arrived they just prepared RWC and didn’t prepare any parts tyre

So I need to wait 7 hours because they didn’t have tyre stocks

And they did rear light polish but looks not good the same before and I still paid 150 dollars

After I asked them can you clean more ??

Even they didn’t check my car and told me we can not clean anymore

October 5, 2024
Rated 1 out of 5 stars

Dodgy lazy mechanic

I provided with my booking the error code my car had for the misfire on cylinder 2. When I was at the shop the mechanic said immediately (after I reminded him of the code in the notes) that he would replace the coils and plugs for $400. I asked if he could look at the car first and find the issue and then call me so I could tell him I was happy for him to fix the actual issue. I waited 2.5 hours even though he marked off only 90 minutes of labour. He did not call me and in his notes he wrote that he found the error code that I had provided and wrote that he would recommend to replace the coils and plugs ‘to start’. He did not check where the issue was coming from. I then had another mechanic look at the car who found that the issue was the rocker cover gasket leaking. I then asked the other mechanic at Marsden Mechanical to replace the coils, leads, plugs and rocker cover gasket which they did for a total of $500. If I had stuck with the mycar mechanic he would’ve changed parts and the issue would have remained and I would have had to return with further issues. Do not recommend.

September 19, 2024
mycar Tyre & Auto - Marsden logo

Reply from mycar Tyre & Auto - Marsden

Hi Mary​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Awesome

They were awesome everything done as expected prompt service great communication

September 19, 2024
Rated 2 out of 5 stars

Unsatisfied

Gentleman was not very communicative. When asked for details of the work done, I was told I will receive it in my email and I should wait for that. I requested additional work on my brakes as I know they need replacing but received no follow up call or mention on pick up. The gentleman was very much in a rush to have me out of the building.
I received a log book service, 2 new tyres and a wheel alignment, yet the vehicle does not feel as though the alignment has been done as the vehicle will pull to the left or right from time to time. I am unsatisfied for the first time using My car. I generally have a better experience with my vehicles.

September 6, 2024
mycar Tyre & Auto - Marsden logo

Reply from mycar Tyre & Auto - Marsden

Hi Melisa​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look