mycar Tyre & Auto - Midland Reviews 

476
TrustScore 4.5 out of 5

4.4

Midland Gate Shopping Centre Enter off The Crescent (near, Lloyd Street, 6056 Midland, WA, AU


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Rated 5 out of 5 stars

Thank you for a fabulous customer service today when i walked in, The team work together to help out in any way they can, My new tyers were fitted within an hour, it was a amazing friendly company a... See more

Rated 5 out of 5 stars

My car Midland is the best place I have ever been for a car service. My little Swift is an elderly lady now but has never let me down. I went for a routine service today they rang to say there were a... See more

Rated 4 out of 5 stars

Car was delivered with two problems reported. 1 needed a part delivering which we waited all day to arrive, but told at the end of the day it needed to be ordered in, so booked for another day. Compu... See more

Rated 5 out of 5 stars

The price for the service was given up front. On inspection, further work was required which I was informed of along with the extra cost before it was carried out, thereby giving me the option to hav... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Midland

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Midland Gate Shopping Centre Enter off The Crescent (near, Lloyd Street, 6056, Midland, WA, Australia

  • (08) 6330 7406

4.4

Excellent

TrustScore 4.5 out of 5

476 reviews

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4.4

All reviews

(476)

32,179 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Car Service

I recently took my vehicle to Mycar auto in Midland WA, and I couldn't be more satisfied with the experience. From the moment I arrived, the staff was professional, welcoming, and highly knowledgeable. They took the time to explain the services required and provided a clear breakdown of costs upfront—no hidden charges or surprises.

The technicians were efficient and thorough, ensuring my car received top-notch care. I was especially impressed by their attention to detail and willingness to answer all my questions patiently.

What stood out the most was their exceptional customer service. They kept me updated throughout the process and even offered helpful maintenance tips to keep my car in great shape.

The waiting area was clean and comfortable, and they even finished the service earlier than expected. It's rare to find such a combination of quality workmanship and outstanding customer care these days.

I highly recommend Mycar auto in Midland WA to anyone looking for reliable car maintenance or repairs. I'll definitely be returning for future services!

⭐️⭐️⭐️⭐️⭐️

December 20, 2024
Rated 3 out of 5 stars

I booked my car in for a service and…

I booked my car in for a service and wanted the windshields reattached.When I rang up to see if my car was ready, was told they were having trouble with them, but to come and collect the car . I arrived to a mechanic trying to reattach them . I walked up to him and just stated are they being difficult and was met with shit fu…king blah blah . I understand it was hot and he was probably tired , but it was really inappropriate to speak to a customer like that . He wasn’t swearing at me but at the job . I said ok then and went inside to pay . I mentioned it to the service desk guy and he said he would have a word . I wouldn’t even have done this review if then as I went back to the car the mechanic said oh don’t take it to heart . Not, I apologise for using language at you . Then I said would it be easier to take them off ? He said to me have you ever driven a car without windshields, as if I was some naive teenager . I told him I had been driving for 40 yrs and this was the first car I’d had with windshields. He attitude was patronizing and I really think if I’d been male he would not have said that . Sick of patronising middle aged men’s attitudes to women . Won’t be going back !

December 23, 2024
Unprompted review
mycar Tyre & Auto - Midland logo

Reply from mycar Tyre & Auto - Midland

Hi Sarah​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

I have been going to this store for…

I have been going to this store for years. I have dealt with Alfred at the front desk. Alfred listens and advises on any of my queries. He is a no-nonsense man, and I trust his advice. This time (20/12/24), he made room for my car's needs due to my living 600 km away. I appreciated this very much. Yes, I live far away, but my car goes to mycar.

December 20, 2024
Rated 1 out of 5 stars

Midland - poor service

I booked and paid up front for a service - at Midland. On the day - got a call to say the oil filter delivery will be 3 hours late. Why hadn't they already ordered/received - the booking was nearly a week earlier (no risk I had already paid). Then they called to say air filter and pollen filter needed replacing (could do for extra $185) - when I said no, then they said oil filter was further late delivery - what should have been a 2.5 hour service took over 4 hours. Now I feel I can't trust them and worry if they actually did the service - because I wouldn't cave in to additional work. They obviously are not interested in repeat service - just want to milk extra money and then make things difficult when you dont give them extra. At least other places just accept a "No" but still deliver the service.
Find somewhere else for car service.

December 17, 2024
mycar Tyre & Auto - Midland logo

Reply from mycar Tyre & Auto - Midland

Hi Eric​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).

Kind regards

mycar Team

Rated 5 out of 5 stars

Booked in for wheel align balance and…

Booked in for wheel align balance and rotation on ranger. Was still pulling left after. Went back to the guys they worked at it twice to fix it at no extra charge to me. Discovered it was steering box west. Great service have been going there for 12 years never been let down. Thanks again guys appreciate it very much.

December 11, 2024
Rated 5 out of 5 stars

good service…

i had to hang around for the service to be completed. They completed the work sooner that quoted . I was given a detailed explanation on the condition of the car

December 10, 2024
Rated 4 out of 5 stars

Staffing

Staff worked with courtesy under hot, difficult circumstances even though they were understaffed.

December 10, 2024
Rated 5 out of 5 stars

Personalised service

Wonderful staff always ready to listen and assist. My service needs were planned to fit in with my pay periods. So considerate and understanding.

November 30, 2024
Rated 3 out of 5 stars

Mechanics do an excellent job but when…see above

Mechanics do an excellent job but when there is too many jobs going at the same time working on one car at a time to get the job done just isnt a possibility
I needed a service plus brakes on all wheels replacing
even though had problems with getting the correct rotors it still should have been done within one day
Going over 2 days caused problems and times issues to pick up grandchildren from school

December 4, 2024
Rated 4 out of 5 stars

Need to work on the phone system

Need to work on the phone system. Called store at 3pm but automated system operates nationally and said the store was closed. No way to contact directly. Great service in store pricing competitive.

November 30, 2024

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