mycar Tyre & Auto - Mount Druitt Reviews 

362
TrustScore 4.5 out of 5

4.7

Westfield Mount Druitt, Enter off North Parade, 2770 Mount Druitt, NSW, AU


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Rated 5 out of 5 stars

great and fast service very friendly people wouldnt go anywhere else i highly recommend my car tyre and auto mount druitt

Rated 5 out of 5 stars

This rating is purely for the mount druitt branch. Good fast service for Mount druitt Mycar branch, and staff are always friendly and will explain things to you. But for mycar in general-- I don'... See more

Rated 5 out of 5 stars

Had my Radiator replaced and had a service it was a very pleasant experience. He communicated everything from start to finish. Even when the hose connection failed it was fixed the next.day and tes... See more

Rated 5 out of 5 stars

Ease of doing business. Booked my job on the website, dropped car off, got a call within a couple of hours on what needed to be done and estimate, couple of hours further got a text that car was ready... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Mount Druitt

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Westfield Mount Druitt, Enter off North Parade, 2770, Mount Druitt, NSW, Australia

  • (02) 9212 8932

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

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4.7

All reviews

(362)

35,721 reviews in the last 12 months

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Rated 1 out of 5 stars

If you are concerned about your safety…

Mycar Mt Druitt
If you are concerned about your safety don't go to a franchise like this one. I had to replace a gear box recently costing me $5300. Had a service done 8 October and on 7 November just about to go onto the highway that my car lost speed. Car was eventually towed to a transmission specialist who advised me that there was no transmission fluid in the car. It was recommended to change the radiator by Chris, the manager and he quoted me $1200 and he said I could wait till December. Also there was a leak in the left front axle which said check next service at 275,000km or April 2025. Little did I know that the radiator had a lot to do with the gear box. I was not aware of this. I had to do my own homework. Have come to a conclusion these guys lack knowledge and expertise and duty of care. Not only that, Aimee from Head Office said that I should have checked the fluid. ??? I didn't even know where that is! I did applied with NCAT to get a reimbursement for the gear box but only some white collar guy from head office came at the court hearing. They reimbursed me $650 as a goodwill gesture only.
Not admitting that they have neglected to check the transmission fluid. Never will I go to franchise who changes mechanics plus you have no idea who services your car. Get your car serviced by one guy who can personally look after you and your car and who knows the history of your car. Franchises like this one have new mechanics all the time is not a good idea plus they have no expertise plus you are blindsided as to whom services your car. I was unable to find out who serviced my car.

November 7, 2024
Unprompted review
mycar Tyre & Auto - Mount Druitt logo

Reply from mycar Tyre & Auto - Mount Druitt

Hi Michele​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 1 out of 5 stars

The man at front doesn’t wanna talk…

The man at front doesn’t wanna talk much. Did the rego inspection pink slip, and taken 30min to inspect, but never called me after finishing kob, waited for 5 hours and then when asked if they checked my battery health, simply responded that it is not part of the inspection. Preciously where I did my pinkslip, thehy did check battery. Nevertheless, not booking any more service with Mycar Mt Druitt.

December 27, 2024
mycar Tyre & Auto - Mount Druitt logo

Reply from mycar Tyre & Auto - Mount Druitt

Hi Sabin​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 2 out of 5 stars

Not Aligned

They changed my tyres fine. But didn't look like they did the alignment I pa9d for. Had to go back again the next day so they could do it. Picked it up and it's still not done. They offered me to bring it back again, but if they can't do it right the 1at 2 times, what chance do they have to get it right a third?

December 6, 2024
mycar Tyre & Auto - Mount Druitt logo

Reply from mycar Tyre & Auto - Mount Druitt

Hi Nic,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

I'm always happy with my mechanics at…

I'm always happy with my mechanics at Kmart auto Mount Druitt. No matter who has worked there I have been going there since the early 90s because I trust their work.

They have the knowledge. They do a good job, unlike private mechanics. And they give the car back on the same day or the next day.

I love the fact that when they do an assessment I receive a call to advise what its needs, how much it's going to be, asking me to authorise the work.

Over the years, I have almost become friends with most who have worked there.

November 21, 2024
Rated 5 out of 5 stars

Ease of doing business

Ease of doing business. Booked my job on the website, dropped car off, got a call within a couple of hours on what needed to be done and estimate, couple of hours further got a text that car was ready. Dealt with a different person each time but seamless experience, everyone knew where my car was, what was happening and what to do next.

November 26, 2024

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