From the first phone call the boys were professional and helpful. My car handles great. Would definitely recommend MyCar Narellan.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were polite and friendly, especially Robert who took the time to answer all our queries. My car was ready to be collected ahead of time and I received a polite phone call to explain that a w... See more
I recently had my car log book service done, and I couldn’t be happier with the experience. The whole process was quick and efficient from start to finish. The team was professional, well-organized, a... See more
Friendly counter staff car appears to be running well after 120k service. Disappointed that my car interior stinks of petrol fumes. Possibly the reason my windows were left half open when I collected... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Narellan
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
326 Camden Valley Way, 2567, narellan, NSW, Australia
- (02) 9212 8963
4.7
Excellent
561 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service, Friendly staff. Service was done before time.
February 16, 2026
Very friendly service
Very friendly service, explained mechanical problems with my car
February 17, 2026
Friendly team members and does the job…
Friendly team members and does the job well.
February 14, 2026
Rob the manager is rude and has no…
Rob the manager is rude and has no Customer service skills. Did not want to price match offer from dealer
February 11, 2026
Better than the dealerships
I’ve been having both my cars serviced at Narellan branch for a couple of years now. Staff are very friendly and the level of service has been impeccable. I wouldn’t hesitate to recommend them to my colleagues.
February 9, 2026
Best Service Each and Every Time.
As always, friendly staff offering a reliable service.
Dropped the car off, I was able to go do some shopping. When the car was ready, I recieved a text message to collect. Very easy process.
January 23, 2026
I asked for the car to be ready by 10am…
I asked for the car to be ready by 10am and it was ready just before that. I was so thankful.
February 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disgraceful service
Had such a horrible experience here. Took over 9 hours for a simple service and 2 light globes change. Was spoken to so rudely. Came to pick up the car after 8.5 hours and they hadn’t even finished because they were waiting on globe delivery however it was at their front door in a box they just couldn’t be bothered to go get it. I attempted to make a formal complaint and the response was from Riley Fegan and he said to go make a formal complaint with fair trading and good luck then closed the case without doing anything. Refused providing their complaints policy and or procedures as well as refusing my request for a higher up management. Absolutely disgraceful
February 4, 2026
Reply from mycar Tyre & Auto - Narellan
Hi Mikayla,
Thank you for your feedback.
Whilst we apologise for your experience, the information you have stated is not correct. As noted by our Customer Care Team, your case has been thoroughly reviewed and responded to in full, in accordance with our complaints process. A formal outcome has already been provided to you.
Kind regards.
The team were able to get my vehicle…
The team were able to get my vehicle serviced quickly and explained options for work that needed to be done.
January 31, 2026
Very professional not long waiting time…
Very professional not long waiting time they always out to help you highly recommend
January 24, 2026
Efficient everything!
Efficient drop off, pick up, Online billing, and the car is running great.
January 29, 2026
The front desk was very accommodating…
The front desk was very accommodating and follow-up calls to discuss suggested additional actions were courteous and informative.
January 21, 2026
Rob made the whole service experience…
Rob made the whole service experience fantastic and smooth thanks mate
January 22, 2026
Efficient service when attending for…
Efficient service when attending for pink slip.
January 15, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.