Excellent work. Dropped in this morning at 8am to mycar North Rocks for an emergency puncture. I was received politely, the issue was diagnosed quickly, and the repair was completed within an hour. Gr... See more
Location
Switch locationNorth Rocks Westfield Shopping Centre, Enter off New North Rocks Road, 2151 North Rocks, NSW, AU
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See what reviewers are saying
Can’t compliment Mark enough for his consistently exceptional service ethic. An otherwise simple problem today with a driver side window refusing to go up, which may have presented safety issues and r... See more
The mechanics at MyCar North Rocks always look after my car. I feel confident in their work. However I find it frustrating that I'm sent elsewhere for auto electrical or computer problems.
Took my car on a Saturday 18/4/26 for a log book service and pink slip. Ziad was very helpful & organised the service within 2hrs. Car is running really well. Price was extremely competitive and inclu... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - North Rocks
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
North Rocks Westfield Shopping Centre, Enter off New North Rocks Road, 2151, North Rocks, NSW, Australia
- (02) 9212 8928
4.8
Excellent
830 reviews
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I got my appointment mixed up and came…
I got my appointment mixed up and came two hour later. It was a honest mixup with time and I am glad he was willing to accept the reason and slot me in. This is what I called great customer service.
January 5, 2026
Very Good People
January 7, 2026
Good service
January 4, 2026
Helpful & quick response about…
Helpful & quick response about questions & excellent customer service
December 29, 2025
Friendliness and efficiency of staff and communication.
Friendliness and welcome of staff. Quick feedback as to what needs doing on the car, Communication re completion of service.
December 15, 2025
Great customer service from the staff…
Great customer service from the staff here at North Rocks - especially Zed .He managed to fit in my tyre puncture repair a day early while I was at work in the shopping centre - saved me a wasted trip the next day - especially being between Christmas and New Years - I was very grateful for their efforts to help me out
December 30, 2025
Unprompted review
Well organised and quick
December 30, 2025
Absolutely amazing service- thank you
Absolutely amazing service- thank you! They fit us in the next day, on the weekend before Christmas no less, after our brake alert went off the day prior to driving to Queensland. You guys saved our family Christmas!! THANK YOU!
December 19, 2025
Friendly staff
Friendly staff. Tells you what your car needs and why before the service. Work done on the day they said it will be done.
December 17, 2025
All excellent
The Stuff are very friendly, the service were fast and excellent, they let you feel as VIP
December 23, 2025
May use AI-assist with repliesRead more
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$850 Repair With No Resolution
They diagnosed the issue and assured me they had identified the problem and that the car’s overheating would be resolved. I paid $850 for the repair. However, the very next day—on a hot day—the car overheated in exactly the same way as before. Essentially, I paid $850 and the issue was not fixed.
Additionally, I specifically asked them to run the engine for an extended period with the air conditioning on to ensure the problem was resolved. Based on the immediate recurrence of the overheating issue, it appears this testing was either insufficient or not carried out at all.
This raises serious concerns about the quality of the service provided and whether this constitutes a questionable business practice rather than an honest mistake.
December 13, 2025
Reply from mycar Tyre & Auto - North Rocks
Hi Steve,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Helpful and friendly staff
December 19, 2025
Excellent communication to help me …
Excellent communication to help me understand the recommendations and future tyre needs
December 17, 2025
Excellent customer service.
December 13, 2025
Very pleasant people to deal with
December 11, 2025
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