mycar Tyre & Auto - Orange Reviews 298

Great service and the staffs are very helpful

Convenient, everything felt easy & the staff were professional & friendly

They are friendly. They called me about the concerns on my car and they fixed everything. I got a text to say they were done and I went to pick up my car. Great first experience.

Very friendly staff. Great communication from wveryone i spoke to and helped with everything i needed. Highly recommend

Absolutely unacceptable experience with Mycar Orange, NSW today.(15/04/2026)

I booked a logbook service and dropped my car off at 10:00 AM with a confirmed pickup time of 12:30 PM. I returned around 12:20 PM, only to find my car sitting in the exact same spot where I had left it—untouched. When I went inside, I was told that no work had even started and that I should come back at 5:00 PM.

To make matters worse, the staff mentioned that only two people were working on four cars at the same time. This clearly shows poor scheduling and lack of capacity management, which should never be passed on as an inconvenience to customers.

This is not just poor service—it’s a complete disregard for a customer’s time. I wasted over 2.5 hours waiting and wandering around nearby shopping centres under the assumption that Mycar would honor the agreed timeline. Instead, I was left stranded, forced to go back home, and then make another unnecessary trip later in the day.

There was no proactive communication and no accountability. If you cannot meet a scheduled time, the bare minimum is to inform your customer in advance—not let them show up expecting a completed service.

This experience has completely eroded my trust in Mycar. I will not be returning, and I strongly caution others to think twice before relying on them.

The guys at Orange are always polite and efficient and ready to help. They delivered what they promised and went out of their way to service my car in a short time frame. I definitely recommend them.

Good communication, friendly efficient service

Great staff customer service very friendly helpful and gives great advice would recommend to all

Efficient and prompt service. reasonable charges. great effort in diagnosing a coolant leak issue.

My car was ready in the time I had requested. The staff were friendly and efficient. The online booking system was simple to use and receiving reminders was appreciated.

Customer services on time

I know it wasn’t there fault but my car was in-for a service and it took 8 hrs

Easy, straightforward service. I had the basic service, and they addressed the two specific issues I asked about.

Great service very happy

Always provide prompt & honest services

Shout out to Mick at MyCar Orange after my cars recent drama. He kept me in the loop through the whole process, was very thorough checking and fixing all my concerns. Great initiative, and very personable whilst still being professional!
I’ve been coming here for a little while now and will never use another mechanics. Can’t recommend the team at Orange enough.

Great service,

The team at the Orange store were professional and courteous and very sympathetic in regards to my problem with my car.

My car was booked for the essential plus service. I had to take it back as they did not conduct the tyre rotation that was included and they have left the engine bay a mess oil splashed throughout even on the radoator and bull bar apart from that everything else was okay

The person in the office was very helpful and pleasant to deal with