mycar Tyre & Auto - Parramatta Reviews 523

Friendly and helpful team. Always do great job. Will continue to use to service my car.

Knowledgeable and trustworthy.

Person was on time and complete the logbook service within 1.5 hrs. So far I am I am very happy with his service.

The car was booked in on the day I wanted and service and necessary repairs were carried out in a timely manner ready for same day pick up. Staff were friendly and helpful and I am very satisfied with my experience.

Great communication, straight to the point and no muck arounds. All staff are approachable and easy to speak with

friend, efficient and honest

Excellent service and attention to detail.
Nick the Manager is very customer focused and leads an excellent team of mechanics. Highly recommend my car Parramatta 👍

Valid and sound professional advice and mechanical engineering.

Friendly and professional services.

Mick is just great: professional, friendly and understandable.

Great communication.

Quality of service was first rate.
The car was ready to picked up after the service at the time promised.

Great service, on time.

Always polite, on time and keep you informed

Customer service was excellent with prompt, courteous and well informed information regarding my cars problem, allowing me to get back on the road quickly.

Had a great experience at the car inspection service at Westfield Parramatta. The gentleman at the counter was very courteous, professional, and clearly knew what he was doing. The whole process was efficient, smooth, and well organised. Really appreciated the friendly service and clear communication throughout. Highly recommend.

Excellent staff and customer service. They offered to redo my pink slip after a glitch in the registration renewal proces with the Transport for NSW system. Thanks.

My second time here at Mycar Parramatta. Always professional and upfront about any other issues that may arise. Price is great and always super efficient. Amazing service. Always.

very good and convince

I recently attended to pick up my car after repairs, and overall I do like this place — the team on site are always helpful and supportive. This is not a complaint about their customer service at all.

However, my experience this time was quite stressful due to a system issue. I was informed on arrival that the EFTPOS machines were not working. I had planned to pay using Afterpay, but because of the outage, this option wasn’t available and there was no alternative way to complete the payment online.

I asked if it would be possible to leave a deposit or provide ID and return to finalise payment once the system was restored, but I was advised that the car could not be released without full payment.

This situation wasn’t caused by the customer, yet it left me feeling stuck and overwhelmed with no options. I ultimately had to borrow money just to retrieve my car.

I believe management should have better contingency plans in place for situations like this, so customers are not put under pressure due to system failures beyond their control.