mycar Tyre & Auto - Richmond Reviews 

164
TrustScore 4.5 out of 5

4.6

620 Coles Terrace, 3121 Richmond, Victoria, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Andrew at mycar Richmond was great. Explained everything well and was great to deal with. Clear, concise and happy going. It's the little things that count in customer service. Will definitely be back... See more

Rated 5 out of 5 stars

The gentleman who met me at the counter was excellent. The cost was a bit expensive and the roadside assistance was great but I couldn’t cancel my racv roadside assistance so it was not helpful. I wo... See more

Rated 5 out of 5 stars

Friendly service with a good conversation with the mechanic on what was wrong and was fixed. Also let us know of potential futures that did not need fixing now but to keep an eye on. Quick service t... See more

Rated 5 out of 5 stars

I had an outstanding experience with Michael at mycar Richmond yesterday. I was so stressed about my car when I arrived, but Michael’s calm and professional demeanor immediately put me at ease. He too... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Richmond

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.6

All reviews

(164)

32,187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refund and Pricing Discrepancy

I booked an Essential Service and later booked a Logbook Service, but I wasn’t refunded for the Essential one even though the Logbook already includes all essential checks. I was also charged $120 more per tyre than the current price, and the price was only corrected after I showed them the listed rate. This experience has made me lose trust in their pricing and service transparency.

October 20, 2025
mycar Tyre & Auto - Richmond logo

Reply from mycar Tyre & Auto - Richmond

Hi Maitham​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer care. Therefore we are sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Excellent experience, professional

Minh and the team were wonderful to deal with. Very professional, worked hard to identify issues and did what they said they would. Would highly recommend them to anyone in Richmond or surrounds.

October 8, 2025
Rated 3 out of 5 stars

I’m really happy with the customer…

I’m really happy with the customer service about. I didn’t notice until I got home that there was a note on my receipt about my engine pinging. I had to ring a friend who is a mechanic to ask him how to manage this. I would’ve liked this discussed with me when I picked my car up.

September 30, 2025
Rated 5 out of 5 stars

Exceptional service

They fitted 2 new tyres with less than 24hrs notice. Friendly and professional people, and provided exceptional service. Highly recommend MyCar at Richmond Vic Gardens

September 23, 2025
Rated 5 out of 5 stars

Easy to arrange log book service

Easy to arrange log book service. Team at MyCar Richmond are always great and thorough in the service. They also go above and beyond at explaining technical things in simple terms that is easy to understand.

September 13, 2025
Rated 5 out of 5 stars

Mycar is the Best!

I find MyCar to be an efficient and trustworthy company to care for my car. Steven at Caloundra is always kind and helpful. I asked if they could give my car a quick rinse as it was dusty and I couldn’t do it. What a great job they did. Thank you Steve for taking care of this old lady!

September 11, 2025
Rated 5 out of 5 stars

It's just like insurance you only know how good it is when something is broken.

It's just like insurance, it's only when you're in real trouble you know how good a company is. I was very impressed with everything from being towed free of charge from the Monash at midnight to the brilliant service of Michael, Minh and the team at MyCar Richmond.
The kept me fully informed and weren't satisfied to finalise my car until they 100% certain they'd found the underlying cause and fixed the problem.
It took a few days but it was absolutely worth it to have the peace of mind I now have.
Thanks for the 5 star service MyCar.

September 4, 2025
Rated 5 out of 5 stars

Went in for a tyre 'slow leak'…

Went in for a tyre 'slow leak' puncture. Booked in for a same day service and after forgetting my Tesla car key, the team graciously assisted me on the spot while I waited. Located a small nail in my tyre, repaired it and I was out in 30 mins. A very professional service for a modest $45 charge.

August 21, 2025
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