mycar Tyre & Auto - Rosanna Reviews 

204
TrustScore 4.5 out of 5

4.3

Shell Coles Express Service Station, Corner of Lower Plenty Road and Turnham Avenue, 3084 Rosanna, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I bought two front tyres during a promotion and got a great deal. The tyres are of very good quality and the customer service was excellent. There was some confusion about the free wheel alignment off... See more

Rated 5 out of 5 stars

Eric and his crew came to the rescue of the Banyule and Nillumbik L2P program yet again. Always supportive of the disadvantaged young people in the local community.. but wait... where was Ahmed? Ahmed... See more

Rated 5 out of 5 stars

MyCar always go above and beyond every time I bring the car in for a service. Even recently when I had to get a CV shaft replaced, they sourced the replacement quickly, got the car fixed and had me o... See more

Rated 5 out of 5 stars

Our new mechanic. We had troubles with our car the afternoon before. I called up the team at mycar Rosanna and they took my car in within 30mins for a repair and service. They provided honest advice o... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Rosanna

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, Corner of Lower Plenty Road and Turnham Avenue, 3084, Rosanna, VIC, Australia

  • (03) 8585 7137

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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4.3

All reviews

(204)

32,248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, friendly, and professional

I had an emergency that needed fixing before leaving for our family holiday. The staff were able to fit me in on short notice, and fix my issue quickly and professionally. Highly recommended!

September 24, 2024
Rated 1 out of 5 stars

Outrageous quote

I was told that all 4 sets of brakes pads needed to be changed with discs, total $1500. I had the rear brakes changed less than a year ago. Went to another mechanic and was told I just need new pads on the front and machine the discs $375. No idea what they are doing or just trying to rip people off. Never going there again.

September 20, 2024
Unprompted review
mycar Tyre & Auto - Rosanna logo

Reply from mycar Tyre & Auto - Rosanna

Hi Matt​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Wonderful service. Highly recommend.

Service was prompt and very well done. My car runs so much better than it did. They contacted me before doing anything additional and explained everything thoroughly, which I appreciated. See you in 6 months!

September 13, 2024
Rated 5 out of 5 stars

Very professional

Very professional

Very professional and caring team at Rosanna, and communication between workers and customers is effective as well as clear. The team at Rosanna also has patience and is very calm when working with the customer. The costs are inexpensive, and the team works on maintenance and repair very quickly; thumbs up and highly recommended. 

September 3, 2024
Rated 5 out of 5 stars

Painless new tyres

New set of tyres were delivered on time, on price and the whole process of booking and fitting was seamless.

August 27, 2024
Rated 1 out of 5 stars

Assured service would be free of charge and it wasn’t

I was given a quote and assured that my tyre puncture would be repaired for free. When I went to the store I asked that no one change the tyre unless I’d been notified first. Instead of keeping me in the loop and explaining the situation, the tyre got replaced and I was expected to pay $96. I was told that the tyre was not repairable. I asked to see it; there was a small picture in the middle of the tyre but I was told it wasn’t the middle, it was the edge. I think the customer should be asked before something is done, especially when I asked for prior warning. I also am frustrated that I was assured in my quote that a repair would be free of charge, yet when I got there I was told that even a repair would be $50.

August 23, 2024
mycar Tyre & Auto - Rosanna logo

Reply from mycar Tyre & Auto - Rosanna

Hi Kate​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Excellent service from Hamid!

I had to get my car Tyre puncture repaired and Hamid from my car Rosanna branch attended my job and fixed the tyre puncture very quickly. I was really impressed with the customer service and communication throughout the process from booking the job to completing it. Highly recommend Mycar rosanna for car and tyre service, they are great.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I needed new tyres and they were able to book me in that afternoon. I was impressed. I appreciated the automated text service to say that my car was ready to be picked up (a little earlier than originally advised). When I collected the car, they gave me some great advice about care for the new tyres.

August 1, 2024

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