mycar Tyre & Auto - Rowville Reviews 

317
TrustScore 4.5 out of 5

4.5

Stud Park Shopping Centre, Corner of Stud Road and Fulham Road, 3178 Rowville, VIC, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience at mycar Rowville. The team was professional, efficient, and transparent throughout the process. I brought my car in needing new tyres and brake pads, and they handled everyth... See more

Rated 5 out of 5 stars

Kai was very professional, he went far and beyond to help my husband and I with our family car. He responded to our issues promptly and just knew how to save us time and money on something that could... See more

Rated 5 out of 5 stars

The staff at My Car in Rowville were patient and helpful in advising me of the particular type of tyres that our car required. They were able to source these specific tyres within a few days, and expe... See more

Rated 5 out of 5 stars

My neighbour told me my back lights weren’t working, and I had my car serviced and my backlights replaced a few weeks ago by Mycar Rowville. I contacted Mycar and spoke to Kai, who was super help... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Rowville

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Stud Park Shopping Centre, Corner of Stud Road and Fulham Road, 3178, Rowville, VIC, Australia

  • (03) 8585 7106

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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4.5

All reviews

(317)

32,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and caring

Very helpful and caring . Had a problem with my car and Kai looked over it to make sure it was safe to drive . I booked it in the following day for a service .Very obliging to help and solve the problems that I had with my car .

July 25, 2024
Rated 2 out of 5 stars

There was an unprecedented IT outage…

There was an unprecedented IT outage but your old and outdated computer system made the experience totally unacceptable. I spent about one hour trying to pay my invoice, not a pleasant time standing there on crutches due to a broken knee.

July 20, 2024
mycar Tyre & Auto - Rowville logo

Reply from mycar Tyre & Auto - Rowville

Hi David,

Thank you for taking the time to post your review.  

We are truly sorry to hear about your recent experience with mycar.

Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au), they will be more then happy to discuss your concerns. 

Kind regards

mycar Team

Rated 1 out of 5 stars

After the service the wheel alignment…

After the service the wheel alignment wasn’t right on my car and it was heavily pulling to one side. I called them the following day only to be told that they had calibrated the machine wrong and multiple people had that issue. If this was the case why hadn’t they contacted me to check rather than waiting for me to contact them.
Secondly, when checking my engine they obviously emptied the water however they did not refill it so when driving my car two days later the car filled with a burning smell and smoke was pouring out of the bonnet. This is the second time this has happened after getting my car serviced at this location. There is potentially permanent damage to my engine now. This is absolutely unacceptable to have occurred once but now has occurred a second time. I will never get my car serviced at MyCar again.

June 7, 2024
mycar Tyre & Auto - Rowville logo

Reply from mycar Tyre & Auto - Rowville

Hi,

Thank you for taking the time to post your review.  

We are truly sorry to hear about your recent experience with mycar.

Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au, they will be more then happy to discuss your concerns. 

Kind regards

mycar Team

Rated 5 out of 5 stars

The service was exceptional

The service was exceptional. The repo was done and ready for me when I arrived. They also fitted the tyre onto the car and put the spare back under the car. That was well appreciated by myself as my terminal respiratory conditions make the task of changing a tyre virtually impossible.

June 11, 2024

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