Thank you Frank and Marvin for looking after my family’s cars. Most recently my daughter’s splash cover under her car had come lose and Frank and the team fixed it without charge. If you're looking fo... See more
Location
Switch locationShell Coles Express Service Station, Corner of Main Road West and Station Road, 3021 St Albans, VIC, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Frank was amazing. He was recommended by a family friend and true to his word, Frank was amazing. He inspected my car and provided me with the options as well as his recommendation. It was easy to mak... See more
Great service. Good thorough checks. Honest. Communication excellent. Quotes given before work completed. I feel safe on my car when I drive away from here. Service done in a timely manner. Mechani... See more
I love going to MyCar tyre and auto for all my services of my Bt 50, general repairs wheel alignment and buying tyres from them. Frank is so experienced and has a lot of knowledge about cars, his alwa... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - St Albans
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Shell Coles Express Service Station, Corner of Main Road West and Station Road, 3021, St Albans, VIC, Australia
- (03) 8585 7149
4.8
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frank is great at his job
September 13, 2024
Same day booking
Same day booking, speedy service, great result. A much needed service and new tyres! Many thanks Rob and team!
September 7, 2024
Great service. Honest. I know I feel safe in my car when I drive away from here.
Great service. Good thorough checks. Honest. Communication excellent. Quotes given before work completed. I feel safe on my car when I drive away from here. Service done in a timely manner. Mechanics were friendly and approachable. I will return
September 12, 2024
5 star service…
Frank and the team are great to deal with, they’re honest, do a great job and they always take time to explain work being performed.
September 7, 2024
Frank was a pleasure to deal with
Frank was a pleasure to deal with, both helpful and informative. Fair prices and no surprises and kept in the loop throughout the process. Highly recommended in my opinion.
August 29, 2024
Frank has exceptional customer service…
Frank has exceptional customer service skills. Very honest guy.
August 17, 2024
All the work required was done well as…
All the work required was done well as soon as i started to drive it was a different from the car that i had dropped of for the service. When they found a problem with the brake pads they wrung to inform about it and to ask what i wanted to do
August 17, 2024
better customer service.
August 7, 2024
Above & beyond
Frank and the team always go above and beyond for my car services. They take the time and effort to explain what needs to be done and why. This makes me feel comfortable to return, knowing my car is always in good hands.
August 8, 2024
Great services!!
Frank, Tony and teams are doing the great jobs and seamless customer service which are rarely seen in nowadays. Keep up the good work!!
July 14, 2024
Frank is the best and so experienced
Frank is the best and so experienced
He goes over and above to assist
June 29, 2024
Great experience.
I had an excellent experience with the staff. They were extremely helpful and provided top-notch service. I definitely recommend them to anyone looking for quality assistance.
June 28, 2024
Excellent service and great price.
My experience getting work done on my Mercedes CLA45 AMG at MyCar St Albans was exceptional and the price for tyres and brake pad/disc replacement was unbeatable after seeking several quotes. The manager there Frank was incredibly friendly and helpful which is rare in this industry in my experience. It feels more like dealership service without the dealership price tag. Great job MyCar.
June 26, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Frank is a horrible man
Frank is a horrible man. Was rude when I dropped off my car. Was not polite when I picked it up. Last time I take the car there as I will be finding another place to take it. He seems racist as he wasn’t rude to the white lady in front of me.
June 14, 2024
Reply from mycar Tyre & Auto - St Albans
Hi,
Thank you for taking the time to post your review.
We are truly sorry to hear about your recent experience with mycar.
Please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au, they will be more then happy to discuss your concerns.
Kind regards
mycar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.