Gabe's knowledge and advice was so valuable when making our decision as to what tyres to choose and replace and the services required. He and Austin provided excellent customer service from beginning... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't recommend this place high enough. Its my second time getting a safety check, they fitted me in quickly both times. They're really friendly, I appreciate they don't pressure you to get extras d... See more
I have my 2012 model car serviced here for many years and the customer service experience is always excellent. Shannon and his team can be trusted to do the required repairs as the need arises. They a... See more
The team at Sylvania Mycar Tyre & Auto looked after my pink slip even though I didn’t have a booking. They completed the inspection within two hours, which was incredibly convenient. I’ll happily use... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Sylvania
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Port Hacking Road, 2224, Sylvania, New South Wales, Australia
- (02) 9212 8939
4.7
Excellent
276 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Job was done well and quickly.
February 7, 2025
FAST, FRIENDLY & HELPFUL BEING AT SHOPS WHILE WAITING.
I can't recommend this place high enough. Its my second time getting a safety check, they fitted me in quickly both times. They're really friendly, I appreciate they don't pressure you to get extras done, if not necessary, which I've found other places do. Ill be going there for all my future mechanical and tyre needs. I also love being able to get shopping or paperwork done in shops next to it while waiting. Thanks guys.
February 12, 2025
Good experience …
Bringing car in on the day and picking it up, everything went well, time wise, courtesy honesty.
Treating customers with respect.
February 10, 2025
Very good in the information given in…
Very good in the information given in what is required on the next service
February 4, 2025
Great staff, great service
Staff were friendly, very professional. The job was done on time and made available at the requested time.
January 31, 2025
Customer service was polite
Customer service was polite, friendly, and explained everything clearly.
January 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Put my car in for a service went to…
Put my car in for a service went to pick it up and the hood had scratches all over it, they said I need photos of the car to how there were no scratches before I brought it in for the service. The oil cap wasn’t put back on properly, oil was leaking out of it as I drove off and smoke coming from under the hood. I would not recommend anyone take their car to this My Car Sylvania, they do not care about the cars that are left in their care.
January 11, 2025
Unprompted review
Reply from mycar Tyre & Auto - Sylvania
Hi Jennifer,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Will be back again
Very easy to deal with, clear communication, good customer experience. Will use again.
January 9, 2025
Called in without a booking because I…
Called in without a booking because I got a tyre light on my dash. Austin was fantastic and pumped it up straight away. He also gave me recommendations on tyre pressures. Certainly seemed like a well run outfit!
Thanks again Austin!
January 7, 2025
Unprompted review
Fantastic Team
Fantastic Team - I trust them to look after my car - great service - thank you !!
December 4, 2024
Great service!
December 2, 2024
Fast service
Fast service, was kept up to date about when car would be ready. Also advised of any extra work needed and cost involved.
December 7, 2024
Had my black Friday tyres fitted
Had my black Friday tyres fitted, they arrived early they called me and booked me in same day. Great customer service and wheel alignment was done at the time also, great job and great service . Thankyou
December 3, 2024
Great service
November 23, 2024
Mycar Sylvania provided excellent…
Mycar Sylvania provided excellent service. I would recommend them for a log book service to anyone in the areas
November 16, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.