My Car Import Reviews 

1,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and supportive staff for taking care of everything, ensuring that complex vehicle importation procedures remain entirely simple and stress-free. Consumers also appreciate the intuitive online portal, noting that it delivers prompt answers, easy document uploads, and reliable guidance from beginning to end. Many reviewers often note the excellent overall service provided, emphasizing the remarkable flexibility regarding vehicle collection times to easily accommodate personal schedules. However, some people mentioned that communication could occasionally experience delays or that receiving more explicit instructions regarding the required paperwork would improve the overall experience.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is extremely helpful and makes... See more

Staff

Consumers find staff to be positive, highlighting helpful and knowledgeable service from the entire team.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting phenomenal support, excellent communication,... See more

User experience

Users describe positive interactions with user experience, highlighting how uncomplicated and straightforward... See more

Response time

People report positive experiences with response time, highlighting excellent service and timely updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Complete help and support from start to finish, I finally imported my Classic car from our time living abroad, having left it in a foreign barn for nine years and then a U.K garage for a year I needed... See more

Rated 5 out of 5 stars

I have recently imported and registered my Landrover from France. From my initial enquiry their advice and information was helpful and accurate. Whilst I initially thought their fee was steep, I thin... See more

Rated 5 out of 5 stars

Exceptional! I was struggling with the thought of taking my bike Gosforth and having it tested to get UK registration. Hiring a van, taking a day off work, going through the test and not knowing... See more

Rated 5 out of 5 stars

Made the experience of bringing a car into the UK very simple and they took care of everything. This included helping me with sourcing the vehicle using a reliable and recommended source. Steph kept m... See more


Company details

  1. Import Export Company
  2. Auto Tag Agency
  3. Driver and Vehicle Licensing Agency
  4. Importer
  5. Vehicle Shipping Agent

Written by the company

My Car Import have been importing vehicles to the UK from all over the world for the last 25 years. We offer customers wishing to import a vehicle into the UK an easy alternative to having to take on the process by themselves. We have built our business on a professional door-to-door service that covers every aspect of your vehicle import and stop the potential problems if you do not have our team to help you. We have the extensive and detailed knowledge required to make the decision to import a vehicle to the UK an easy one – we are here to offer the solution to import your vehicle to the UK. If you’re relocating to the UK, purchased a car of any age from abroad or bringing your European car into the country, we’re here to help. Use My Car Import for your vehicle import and you will be assured whilst we use our worldwide business to business network, industry knowledge and unique privately operated IVA testing facilities to quickly and cost effectively get you and your car back on the road here in the UK. REASONS TO CHOOSE MY CAR IMPORT: EU & NON-EU VEHICLE IMPORT EXPERTS WORLDWIDE NETWORK OF CONTAINER SHIPPING THE ONLY PRIVATELY HELD IVA TESTING LANE FOR PASSENGER CARS IN THE UK A HUGELY EXPERIENCED TEAM OF IMPORT, TESTING AND REGISTRATION EXPERTS FASTEST TURNAROUND TIME DOOR TO DOOR OF ANY FIRM IN THE UK FAST TRACK DVLA REGISTRATIONS EXTENSIVE AGENT AND PARTNER NETWORK THROUGHOUT THE WORLD IN HOUSE LIGHT CONVERSIONS AND COMPLIANCE TESTING PREPARATION


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

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4.8

All reviews

(1,038)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Support from the start.

Great Support from the start.

James kept me up to date and answered any queries quickly. All in all, a really easy and positive experience!

Thank You.
Fin

August 16, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Great feedback, thanks so much for providing this. We're happy we could help. Please do reach out should you require any assistance in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

The customer service is very good.

The customer service is very good.
They are attentive to emails and phone calls. All I had to do was email and post my documents, these guys did the rest.
The service was fast, our motorhome was re-registered in just 9 days.
Very good.

August 18, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for your great review. It's always fantastic to know we hit the mark. If you ever need assistance again, we’d be more than happy to help.
The Team @ My Car Import

Rated 5 out of 5 stars

James Lister dealt with my application…

James Lister dealt with my application and did it in a very professional and friendly manner, nothing was too much trouble. Would definitely recommend My Car Import

August 12, 2025
Unprompted review
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Reply from My Car Import

Thank you for your kind words. It's great to hear that James provided you with professional and friendly service throughout your application process. We truly appreciate your recommendation and are glad we could make things as smooth as possible. If you ever need anything in the future, don’t hesitate to reach out.
The Team @ My Car Import

Rated 5 out of 5 stars

Delivered exactly as they said they…

Delivered exactly as they said they would. Very straightforward and quick to have my car registered with the DVLA after returning from Cyprus. I would use this service again.

August 11, 2025
Unprompted review
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Reply from My Car Import

Thank you for the great feedback. We're really pleased to hear that everything went smoothly and that we were able to get your car registered quickly after your return from Cyprus. It means a lot to know you'd use our service again, we're always here to help.
The Team @ My Car Import

Rated 5 out of 5 stars

My Car Import took all the hassle out…

My Car Import took all the hassle out of importing my car from the Channel Islands.
There were a couple of snags that I would have struggled to sort out, but James at MCI sorted them without any fuss.

August 8, 2025
Unprompted review
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Reply from My Car Import

Thank you for sharing your experience. We’re glad we could take the hassle out of importing your car and that James was able to handle those tricky details without any issues. We’re here to make the process as smooth as possible, so we really appreciate your feedback. If you ever need assistance again, don’t hesitate to get in touch.
The Team @ My Car Import

Rated 5 out of 5 stars

Will use again

Friendly, professional service.
Clear web based invoices.
Hassle free.

May 30, 2025
Unprompted review
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Reply from My Car Import

Thank you for your review. It's great to hear you had a hassle-free experience with our friendly, professional service. We aim to keep things as clear and simple as possible, so it’s great to know you found our web-based invoices helpful.
The Team @ My Car Import

Rated 5 out of 5 stars

I would like to thank James and Ryan…

I would like to thank James and Ryan for their support and assistance in my complicated and protracted
vehicle registration for my jersey car.
They were both diligent and helpful throughout the process. I would sincerely recommend them to anyone who requires their services.

August 7, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your kind words. We’re delighted to hear that James and Ryan were able to support you throughout the process, especially with the complexities involved in your Jersey car registration. We always aim to provide diligent and helpful service, so it's great to know that we could make the experience smoother for you. We appreciate your recommendation and would be happy to assist you again in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

No issues

No issues, great support, everything was very easy with this company

August 6, 2025
Unprompted review
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Reply from My Car Import

Thank you for your feedback. We're so glad to hear that everything was easy and that you received great support throughout the process. If you need anything in the future, don’t hesitate to reach out!
The Team @ My Car Import

Rated 5 out of 5 stars

Stress free handling of my car import

I used mycarimport to sort all the details out when I brought my car back from Jersey. They did everything required, I was kept up to date with everything with the portal link I was sent. I know if I had tried to do this myself I would have been stressed and using mycarimport it took all the hassle out for me. Shout out to James Lister who handled everything. Would recommend if you are importing a car.

August 6, 2025
Unprompted review
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Reply from My Car Import

Thank you for the wonderful feedback. We're so happy to hear that using My Car Import made the process stress-free for you. It’s great that the portal kept you updated every step of the way, and James will be thrilled to know his efforts helped make everything run smoothly. We really appreciate your recommendation, and we're always here if you need help again in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

The complete support package here

The complete support package here, very informative process with no hidden extras and a great professional service all round.

July 15, 2025
Unprompted review
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Reply from My Car Import

Thank you for your review. It's brilliant to hear that you found our service informative and transparent, with no hidden extras. Here if you need us in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

My Car Import made importing our car easy!

Shipping our car is a 'daunting' experience or so I thought! My Car Import really made it 100% easy. They covered everything, from drop off to pick up including sending short videos at milestones in the process. When we had questions they answered in 24 hours and their quote was accurate to the last penny.

August 4, 2025
Unprompted review
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Reply from My Car Import

Thank you for sharing your experience. We're so happy to hear that we could turn what felt like a daunting task into an easy and smooth process for you. It’s great that the videos and quick responses helped keep everything on track, and we’re glad our quote was spot-on. If you ever need help with anything else in the future, don’t hesitate to reach out.
The Team @ My Car Import

Rated 5 out of 5 stars

Excellent Service

The process was made easy with the online portal where almost all transactions took place and the work done on our behalf was completed well ahead of the expected timeline. We needed two cars to be imported back to the UK and My Car Import excelled.

July 16, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for your wonderful feedback. We're thrilled to hear that the online portal made the process easier and that we were able to complete everything ahead of schedule. It’s great to know we could help with importing both of your cars smoothly.
The Team @ My Car Import

Rated 5 out of 5 stars

Just Brilliant

Just Brilliant. A Door to door service from rural Australia to the Northwest of England for a 1937 vintage car. clear and fair pricing and great communication from their team. Mr Charlesworth you should be proud of your team (especially Nathan)
thank you

April 30, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your kind words. We’re absolutely delighted to hear that we could provide such a smooth, door-to-door service for your 1937 vintage car, all the way from rural Australia to the Northwest of England. We pride ourselves on clear pricing and strong communication, and we’re thrilled that Nathan and the team made it a great experience for you. Mr. Charlesworth will be pleased to hear your feedback, and we really appreciate your recognition. If you ever need assistance again, we’d be more than happy to help.
The Team @ My Car Import

Rated 5 out of 5 stars

Hassle-Free Vehicle Import and Registration Experience

I used My Car Import to register a van imported from Germany and was very happy with the entire experience. The process was smooth, communication was clear, and everything was handled professionally. Highly recommend for anyone needing vehicle import and registration services in the UK.

July 24, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for the great feedback. We’re so glad to hear that your experience with importing and registering your van from Germany was smooth and professional. Clear communication and a seamless process are our priorities. Please reach out if you need us in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

Very Helpful

I found James to be very helpful. We had problems with HMRC being very non co-operative, regarding confirmation of duty being paid, but he got it done in the end.
Apart frim that, all went very smoothly. Highly recommended.

July 24, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for your review. We're glad to hear James was able to support you through the challenges with HMRC and get everything sorted in the end. We really appreciate your recommendation and are always here to help if you need us again.
The Team @ My Car Import

Rated 5 out of 5 stars

Just be patient

Everything takes time from paying for the car to having it shipped first time I've done this .all went to plan .
Very pleased with the service all done by email which was ok once I got used to there system thankyou Very much all the paperwork is done to 👍👍👍

July 28, 2025
Unprompted review
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Reply from My Car Import

Thank you for your kind words. We understand that doing this for the first time can feel like a big step, so we’re glad we could help. It's great to hear that you found the process straightforward. Thank you again.
The Team @ My Car Import

Rated 5 out of 5 stars

Great experience

Great experience. A professional team, reliable, good working. They did the whole job, as we dicussed, in record time. Thanks! Highly recomme. nd.

July 24, 2025
Unprompted review
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Reply from My Car Import

Thank you for your review. We're pleased to hear you had a positive experience with our team. We really appreciate the recommendation and are glad we could help.
The Team @ My Car Import

Rated 5 out of 5 stars

Fantastic service

Fantastic service! The portal system was incredibly easy to use and made the whole process simple to complete. I was kept up to date at every stage, which gave me peace of mind throughout. I would highly recommend this to anyone looking to register an overseas car in the UK without any hassle.

July 24, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your review. It's great to hear that you found our portal system easy to use and that the process was smooth and stress-free for you. We appreciate your recommendation and are glad we could help with your car registration.
The Team @ My Car Import

Rated 5 out of 5 stars

Great Experience and will use again the…

Great Experience and will use again the service for order another Japanese vehicle

July 17, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for taking the time to provide your feedback. It is very much appreciated and we look forward to helping you again in the near future.
The Team @ My Car Import

Rated 5 out of 5 stars

Vehicle imported from France

Very professional throughout the process. Would highly recommend.

July 13, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for taking the time to provide your feedback. We appreciate the recommendation.
The Team @ My Car Import

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