My Car Import Reviews 

1,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and supportive staff for taking care of everything, ensuring that complex vehicle importation procedures remain entirely simple and stress-free. Consumers also appreciate the intuitive online portal, noting that it delivers prompt answers, easy document uploads, and reliable guidance from beginning to end. Many reviewers often note the excellent overall service provided, emphasizing the remarkable flexibility regarding vehicle collection times to easily accommodate personal schedules. However, some people mentioned that communication could occasionally experience delays or that receiving more explicit instructions regarding the required paperwork would improve the overall experience.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is extremely helpful and makes... See more

Staff

Consumers find staff to be positive, highlighting helpful and knowledgeable service from the entire team.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting phenomenal support, excellent communication,... See more

User experience

Users describe positive interactions with user experience, highlighting how uncomplicated and straightforward... See more

Response time

People report positive experiences with response time, highlighting excellent service and timely updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Complete help and support from start to finish, I finally imported my Classic car from our time living abroad, having left it in a foreign barn for nine years and then a U.K garage for a year I needed... See more

Rated 5 out of 5 stars

I have recently imported and registered my Landrover from France. From my initial enquiry their advice and information was helpful and accurate. Whilst I initially thought their fee was steep, I thin... See more

Rated 5 out of 5 stars

Exceptional! I was struggling with the thought of taking my bike Gosforth and having it tested to get UK registration. Hiring a van, taking a day off work, going through the test and not knowing... See more

Rated 5 out of 5 stars

Made the experience of bringing a car into the UK very simple and they took care of everything. This included helping me with sourcing the vehicle using a reliable and recommended source. Steph kept m... See more


Company details

  1. Import Export Company
  2. Auto Tag Agency
  3. Driver and Vehicle Licensing Agency
  4. Importer
  5. Vehicle Shipping Agent

Written by the company

My Car Import have been importing vehicles to the UK from all over the world for the last 25 years. We offer customers wishing to import a vehicle into the UK an easy alternative to having to take on the process by themselves. We have built our business on a professional door-to-door service that covers every aspect of your vehicle import and stop the potential problems if you do not have our team to help you. We have the extensive and detailed knowledge required to make the decision to import a vehicle to the UK an easy one – we are here to offer the solution to import your vehicle to the UK. If you’re relocating to the UK, purchased a car of any age from abroad or bringing your European car into the country, we’re here to help. Use My Car Import for your vehicle import and you will be assured whilst we use our worldwide business to business network, industry knowledge and unique privately operated IVA testing facilities to quickly and cost effectively get you and your car back on the road here in the UK. REASONS TO CHOOSE MY CAR IMPORT: EU & NON-EU VEHICLE IMPORT EXPERTS WORLDWIDE NETWORK OF CONTAINER SHIPPING THE ONLY PRIVATELY HELD IVA TESTING LANE FOR PASSENGER CARS IN THE UK A HUGELY EXPERIENCED TEAM OF IMPORT, TESTING AND REGISTRATION EXPERTS FASTEST TURNAROUND TIME DOOR TO DOOR OF ANY FIRM IN THE UK FAST TRACK DVLA REGISTRATIONS EXTENSIVE AGENT AND PARTNER NETWORK THROUGHOUT THE WORLD IN HOUSE LIGHT CONVERSIONS AND COMPLIANCE TESTING PREPARATION


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(1,038)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

From what was be stressful…

From what was becoming a very stressful problem the lads gave great advise and made it a painless exercise in the end. I can highly recommend them for their work. First class

May 1, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for your kind words. We're really glad we could help turn a stressful situation into a smooth experience for you. We appreciate the recommendation and are always here if you need us again.
The Team @ My Car Import

Rated 5 out of 5 stars

Fantastic service I got my car…

Fantastic service I got my car registered within 8 days really impressive

May 24, 2025
Unprompted review
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Reply from My Car Import

Thank you for the great review. It's great to hear you were happy with the service and that we got your car registered quickly. If you ever need anything else, we're here to help.
The Team @ My Car Import

Rated 5 out of 5 stars

Service

I can only say the level of service and details to work on my car imported Ford Explorer was second to none
The whole process was very easy
I would highly recommend using the service of My Car Import without hesitation

May 19, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for your wonderful feedback. We're delighted to hear that you were pleased with the level of service and attention to detail on your Ford Explorer. Thank you so much for your recommendation.
The Team @ My Car Import

Rated 4 out of 5 stars

My Car Import

From the start, my car import was helpful, they explained the process from start to finish.
When I had a problem getting my car evaluated, due to it being exported from the UK, and now I was bringing it back in, they arranged it to be done.
I would recommend using them to save a lot of hassle.

May 20, 2025
Unprompted review
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Reply from My Car Import

Thank you for taking the time to leave your review. We're really pleased we could support you throughout the process and help resolve the valuation issue. It's great to hear that our team made things easier for you. Your recommendation means a lot, and we're always here if you need assistance in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

Fast and allowed us to get on with…

Fast and allowed us to get on with other things.

May 19, 2025
Unprompted review
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Reply from My Car Import

Thanks for the feedback. We're glad we could take care of everything efficiently so you could focus on other things. Please do get in touch if you need our services again in future.
The Team @ My Car Import

Rated 5 out of 5 stars

Excellent service and smooth transition…

Excellent service and smooth transition to U.K. registration. Car returning to U.K. for sale.

May 16, 2025
Unprompted review
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Reply from My Car Import

Thank you for your kind words. We're glad to hear the transition back to UK registration was smooth and that you were happy with the service. Best of luck with the sale, and don’t hesitate to reach out if we can help again in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service. I was kept up to date with throughout the process and can’t fault it. I would recommend.

May 14, 2025
Unprompted review
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Reply from My Car Import

Thanks so much for your review! We're really pleased to hear the process was quick and easy for you, and that you felt well-informed throughout. Your recommendation means a lot to us.
The Team @ My Car Import

Rated 5 out of 5 stars

Very professional operation with good…

Very professional operation with good comms throughout the process and a seamless experience.
Took all the hassle and worry out of it. Would highly recommend these guys if you need a vehicle importing.

May 9, 2025
Unprompted review
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Reply from My Car Import

Thank you for the fantastic review. It's amazing to hear that you had a seamless experience and that our team could take the hassle and worry out of the process. Thanks so much for the recommendation.
The Team @ My Car Import

Rated 5 out of 5 stars

HUD resolved by Gavin

Huge thank you to Gavin who helped me sort out a little problem with a heads up display fitted 6 months ago. Excellent service.

May 13, 2025
Unprompted review
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Reply from My Car Import

Thank you for taking the time to provide your feedback. Great to hear that Gavin was able to help you out and get everything sorted. We'll be sure to pass on your thanks to him. Here if you need anything in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

Job done !

Job done ! Excellent service. Very professional and efficient.

May 13, 2025
Unprompted review
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Reply from My Car Import

Thanks so much for your feedback, very much appreciated.
The Team @ My Car Import

Rated 5 out of 5 stars

Outstanding service

Excellent service, made the process very simple and easy. I wish I knew about them sooner. Fantastic team and keep you updated all the times.

May 1, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for the wonderful review. It's great to hear that our team made the process easy and kept you informed every step of the way. We truly appreciate your feedback and are glad we could make a positive impact.
The Team @ My Car Import

Rated 5 out of 5 stars

Superb for importing a precious classic car into the UK

This was my first import of a classic car into the UK. I found a lot of different providers out there, but most had hidden costs or seemed to only offer part of the service. I wanted a firm that would take the whole problem away and do it well without me managing them.

These guys ticked all the boxes. I'm delighted I went with them. The team -Stephen and Steph were highly responsive and knowledgable, and the online portal keeps the admin burden for the customer to the absolute minimum (minutes) and the portal kept me up to date on the progress at all times.

I picked up the car last week to find her in perfect condition, dressed in a set of fresh classic reg plates and all ready to go! If you have time when you collect, ask if you can look around the workshops and parking area - it is an Aladdin's cave of classics, exotic modern supercars, monster trucks and rare foreign motors.

Many thanks to the whole team at My Car Imports!

May 13, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for the fantastic review. We're happy to hear that we could make your first classic car import smooth and hassle free. Stephen, Steph, and the whole team appreciate your kind words and it’s great to know the portal made things easy for you and that you were kept in the loop throughout.

Wonderful that your car arrived in perfect condition and ready to go. Thanks again for trusting us with your import, and we hope to work with you again in the future.
The Team @ My Car Import

Rated 5 out of 5 stars

The car delivery has been very efficient

The car delivery has been very efficient and the whole process is very clearly shown in the system. All staff from sales, collecting car, custom clearance, etc are helpful and quick in answering email.

I specially like to mention Stephen, he has been very helpful to answer my worry on car delivery date and the arrangement of collecting the car, and insurance.

I am happy to select carport, I would highly recommend this company.

May 1, 2025
Unprompted review
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Reply from My Car Import

Thank you for your feedback. Brilliant to hear that the whole process was efficient and transparent for you. Stephen and the team are really grateful for your special mention, it’s great to know we could help ease your concerns and keep everything on track.

We appreciate your recommendation and are glad you chose us for your car delivery.
The Team @ My Car Import

Rated 5 out of 5 stars

James from my car import was brilliant…

James from my car import was brilliant dealing with my Irish camper van. Thanks a million mate

May 12, 2025
Unprompted review
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Reply from My Car Import

Thank you for the great feedback. We’re so glad James was able to help with your Irish camper van and make the process smooth for you. We’ll be sure to pass on your thanks to him.
The Team @ My Car Import

Rated 5 out of 5 stars

Service was outstanding

Service was outstanding - made the process painless and felt supported throughout. Access to information was easy and the communication with the team was first-class. Cannot fault the whole process and would thoroughly recommend to others.

May 6, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for the review. Great to hear the process was smooth and that you felt supported every step of the way. Also wonderful to know our communication and access to information met your expectations. We appreciate your recommendation.
The Team @ My Car Import

Rated 5 out of 5 stars

Very helpful and efficient

I was (re)importing my UK vehicle from Australia back to the UK. The process from booking, collection, shipping and customs was seamless. Communication from the various members of the team was clear and consistent, all my questions were answered promptly and clearly. There was a potential problem with HMRC but this was resolved quickly and in my favour. It may be much pricier than doing it yourself or going with a cheaper company, but it's worth it and saves you a lot of headache and potential costly errors.

April 11, 2025
Unprompted review
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Reply from My Car Import

Thank you for the fantastic review. We’re glad to hear that the process was seamless and that our communication kept everything clear and on track. We’re happy to hear that our service was worth it for the peace of mind and to avoid any potential issues. Thanks for trusting us with your re-import, and we’d be happy to help again anytime.
The Team @ My Car Import

Rated 5 out of 5 stars

The best company to move a vehicle

I have used this company to move my 4th vehicle in the last 3 years from South Africa to UK. Firstly, their prices are unbelievably low, their agents in South Africa are top class, very honest people to deal with, the cars were delivered in the same pristine condition that they were received in. The entire process was seamless and as promised....nothing less...in fact the team goes out of their way to assist in case of an unforeseen event...wonderful and a great job to Will and his team....happy and excited. Isperan Moodley

May 1, 2025
Unprompted review
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Reply from My Car Import

Thanks for taking the time to provide your feedback. Amazing to hear that your fourth experience with us was just as seamless as the others. It’s great to know the team in South Africa provided excellent service, and we’re especially happy that your cars arrived in perfect condition, as promised. Will and the team really appreciate your kind words. Thanks again.
The Team @ My Car Import

Rated 5 out of 5 stars

Very easy process got my car registered…

Very easy process got my car registered without any haste or fuss would use these guys again if needed made the whole experience very easy

April 18, 2025
Unprompted review
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Reply from My Car Import

Thank you for the great review. It’s always our goal to make things easy, and we're happy we could deliver that experience. We'd be more than happy to assist you again if needed in the future.
The Team @ My Car Import

Rated 4 out of 5 stars

It took away all the stress of having…

It took away all the stress of having to fill out the paperwork

April 25, 2025
Unprompted review
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Reply from My Car Import

Thank you for your feedback. We're happy we could take the stress out of the paperwork for you. If you ever need help again, we’re here to assist.
The Team @ My Car Import

Rated 5 out of 5 stars

Speedy efficient service

By far and away the best and easiest way of importing. This was the second time I have used them so I knew exactly what documents would be needed. I submitted everything on day 1, customs clearance was on day 2 and the DVLA registered it all on day 8. Couldn't have been better. Most of the time was just the postal service and a a weekend ! All in all so much easier than trying to do it yourself. Highly recommended.

April 16, 2025
Unprompted review
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Reply from My Car Import

Thank you so much for your kind words and for choosing to work with us again. It's really great to hear that your second experience was just as smooth and efficient as the first. Also that the process felt straightforward and that everything moved quickly once documents were submitted. We truly appreciate your recommendation and look forward to assisting you in the future
The Team @ My Car Import

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