My Chi and Me Reviews 

438
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love the tiny trails step in air mesh harness, absolutely gorgeous and a really good fit on my little girl. The leg holes make it easy put on and off, I’ll definitely be buying another one. Recommend... See more

Rated 1 out of 5 stars

Not the first time I have ordered from this company, should have learnt from past mistakes…their returns policy is terrible. Nothing in the listing to say you can’t return sale goods so be aware befor... See more

Company replied

Rated 5 out of 5 stars

Very happy with blue surgical suit & flower collar for my little puppy called Louie. They will keep him warm, comfortable & help to stop him tugging at his stitches when he has his operation in Februa... See more

Company replied

Rated 5 out of 5 stars

Since adopting my Chihuahuas in March i have now placed several orders with My Chi. I love the presentation, as much a treat for me as for them! Recently, Nicky spent time and effort in finding me t... See more

Company replied

Company details

  1. Animals & Pets

Information provided by various external sources

🐶 | Everything for Small Dogs! ⭐️ | All Products in Store 🌎 | Worldwide Shipping 🔐 | SSL Certified Chekout 😁 | Trustpilot 5 ⭐️⭐️⭐️⭐️⭐️


Contact info

3.1

Average

TrustScore 3 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(438)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service every time

Prompt service every time. Refunds or exchanges also dealt with within a couple of days. And I even got a free toy in with my latest order. Brilliant.

August 8, 2019
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, have ordered twice now and the items are packed really quickly and sent.
Packaging is lovely.
If you have toy breeds it's an ideal site for all budgets.

August 4, 2019
Unprompted review
Rated 5 out of 5 stars

👍🏼

Lovely purchase one thing I'd change male chihuahua clothes/items wrapped in blue packaging

August 2, 2019
Unprompted review
Rated 5 out of 5 stars

I purchased a lead

I purchased a lead, harness and matching coat for my little one and they are all not just perfect but beautiful and such good quality. A little expensive but worth the price! Thankyou.

July 26, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you for your lovely review. We offer a 5 star service and competitive prices as well as great quality.

Our Urban Pup products are actually lower than RRP and we also gave a free exchange as the products you ordered were returned to us as you chose a size too small. This meant that we gave you free postage at a cost to us of £3.95 on your exchange as well as supplementing your initial postage by £1. I know it’s not always easy to understand the costs involved with running a business but hope this provides some insight into the costs we incur to ensure you have a positive experience shopping with us.

Hope to see you again soon at My Chi and Me.

Rated 5 out of 5 stars

Since adopting my Chihuahuas in March i…

Since adopting my Chihuahuas in March i have now placed several orders with My Chi. I love the presentation, as much a treat for me as for them! Recently, Nicky spent time and effort in finding me the right harnesses following a very scary encounter on our local beach. I really appreciated her time and effort at what was a very difficult time. I have just looked again at the website and all the new items available, I can feel another order coming on.........

July 23, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you for your kind review Sue. It was a pleasure to source your Pinkaholic vest harnesses to make sure your girls are secure.

Rated 5 out of 5 stars

5 star

I ordered a harness and lead for my pup but unfortunately ordered the wrong size. The exchange process was quick and easy and I love the item. Reasonable price and lovely quality. Will defo be ordering more items :)

July 15, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you Kerri. We strive to provide excellent service and we were pleased to be able to give you a free exchange.

Rated 5 out of 5 stars

Great online shop

Fast delivery, great packaging and very helpful, will be purchasing again in the future 👍

July 14, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you. Hope to see you again soon at My Chi and Me!

Rated 5 out of 5 stars

Very good quality

Very good quality, it's the only site i order from for my little one, very helpful when it came to sizes as I ordered the wrong size and then emailed and we had a good convo about sizing before re sending me out a size that fit perfect, quick delivery! I love this website!! And I am in love with my new chi bag!!

July 12, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you so much for your lovely review. We pride ourselves on excellent service and hope to see you again soon x

Rated 5 out of 5 stars

My first my chi purchase

Just bought my first chi pup couldn't believe on my first internet search for puppy stuff found my chi brilliant everything was delivered promptly and packaged beautiful will be using again thoroughly recommended

July 11, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you! So glad you are happy with everything.

Rated 5 out of 5 stars

Brilliant !

Brilliant !
Quick delivery and really good quality products !

July 10, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you so much!

Rated 5 out of 5 stars

Excellent service!

I would highly recommend ordering from ‘My Chi and Me’. Fantastic variety of quality products, safe and easy to use online shop and fast delivery!

I ordered a beautiful rainbow t-shirt for my boy Wilson ready for Pride! It’s a great fit, vibrant colours and really good quality.

I will be ordering again very soon! ‘My Chi and Me’ is my new go to dog store!

July 8, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you! Wilson is now modelling on our website mychiandme.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look