My Chi and Me Reviews 

438
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Love the tiny trails step in air mesh harness, absolutely gorgeous and a really good fit on my little girl. The leg holes make it easy put on and off, I’ll definitely be buying another one. Recommend... See more

Rated 1 out of 5 stars

Not the first time I have ordered from this company, should have learnt from past mistakes…their returns policy is terrible. Nothing in the listing to say you can’t return sale goods so be aware befor... See more

Company replied

Rated 5 out of 5 stars

Very happy with blue surgical suit & flower collar for my little puppy called Louie. They will keep him warm, comfortable & help to stop him tugging at his stitches when he has his operation in Februa... See more

Company replied

Rated 5 out of 5 stars

Since adopting my Chihuahuas in March i have now placed several orders with My Chi. I love the presentation, as much a treat for me as for them! Recently, Nicky spent time and effort in finding me t... See more

Company replied

Company details

  1. Animals & Pets

Information provided by various external sources

🐶 | Everything for Small Dogs! ⭐️ | All Products in Store 🌎 | Worldwide Shipping 🔐 | SSL Certified Chekout 😁 | Trustpilot 5 ⭐️⭐️⭐️⭐️⭐️


Contact info

3.1

Average

TrustScore 3 out of 5

438 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(438)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a little apprehensive but decided…

I was a little apprehensive but decided to take a chance and purchased an Urban Pup harness from your company . My main concern was not necessarily not receiving the goods but the item arriving in time for our holiday that was imminent. How wrong I was ! The harness was delivered on the day stated with a number of notifications of its departure and tracking information supplied . The package was also delivered with the harness beautifully wrapped in tissue paper and a thank you sticker . Keep up the good work , we will definitely be purchasing from you again !!!

September 21, 2019
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient. Helped with sizing and got it right

September 21, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you and it’s always my pleasure.

Rated 5 out of 5 stars

Great Website

Great service delivered promptly jumpers fitted my little baby chi perfectly will order again.

September 19, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you so much Theresa

Rated 5 out of 5 stars

Great

Great! Just like the pictures.

September 11, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

So pleased! Thanks for your order x

Rated 5 out of 5 stars

Most excellent

Great range and quality of product. Quick delivery and really excellent customer service. Had a slight problem with one product but was sorted within hours. Really happy with the service. Highly recommended for all your chihuahua needs!

September 10, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

Thank you for your patience and understanding. So pleased you are happy.

Rated 5 out of 5 stars

Fantastic chihuahua clothing

Fantastic chihuahua clothing, service, packaging and delivery on time. I love the clothing for my little chihuahua, they are true to their size, comfortable, and good looking! Absolutely I trust them!

September 8, 2019
Unprompted review
My Chi and Me logo

Reply from My Chi and Me

So lovely to hear that. Thank you so much!

Rated 5 out of 5 stars

Great Items, fab quality and lovely customer service!

I’ve recently got a gorgeous Pomeranian puppy, however he is very small and I found it an utter nightmare trying to find a harness which was small enough to fit him in the normal pet shops, that was also really stylish. No offence to pets at home but their leads, collars and harnesses really aren’t a bit of me lol! When i found my Chi and me i was really excited to try theirs as they were just what i was looking for and seemed to cater for the smaller dog! I purchased the gucci inspired harness and lead and the LV inspired car seat and absolutely love love love them both. They’re brilliant quality and the harness fits my boy perfectly and i’ve noticed he’s not even bothered wearing it, as hasn’t tried to chew it, like he had with other bad fitting harnesses!
He absolutely loves his car journeys now in his new car seat and i’ve had so many compliments on it!
The customer service really is great as i originally ordered just the harness, paying for 1st class postage. The next day i found the car seat and so ordered this too, but only paid for 2nd class for this, only to have this postage refunded to me and both items sent first class together! This was a lovely touch from you guys and thank you very much for taking the time to do this! Paris & Dolce 🐶

September 5, 2019
Unprompted review
Rated 5 out of 5 stars

Customer service second to none!

I have to say I was overly impressed with My Chi and Me, they exceeded my expectations and customer service was second to none. I placed an order for 3 coats for my puppy in XS and the following day I realised I had made a mistake as my puppy had grown quite a bit. We had tried other XS pieces of clothing on her and they no longer fitted. I therefore placed another order for the same costs but in S with the view of returning the first order as soon as it arrived. To my surprise I received an email from Nicky who had identified that I had ordered the same items but in different sizes and therefore asked if I would like to cancel the first order and have a refund? I could not believe my luck, yes I replied. What great service, no hassle of returning these items now... refund was processed the same day. When the order did arrive, the quality and fit was exceptional. I will have one stylish, warm pup this winter! I can not recommend Me and My Chi enough, I will be a returning customer that is for sure! Thanks Nicky, you’re doing a great job! Ivy loved the toy too :-)

August 19, 2019
Unprompted review

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