First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more
Company replied
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Review summary
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Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more
Company replied
I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more
I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more
Company details
Written by the company
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4.8
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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They respond quickly and they’re easy…
They respond quickly and they’re easy to work with on resolving issues.
August 26, 2024
Reply from myChway
Thank you for your feedback! We're happy to hear that our quick responses and ease of working together met your expectations. If you need any more help, just let us know!
I am beginning on this site and with…
I am beginning on this site and with these products. I have got my second machine in the last 2 months. I do plan on buying more shortly so far. The customer service is fantastic. I have one question, please. Can you tell me where to download the manuals for my hydrophama? That would be great. Thank you so much. Yes
September 6, 2024
Unprompted review
Reply from myChway
Thank you for your kind words and for choosing our products!
We have sent the manual for your machine to your WhatsApp. Please check your messages for the details.
If you have any trouble accessing the manual or need further assistance, feel free to contact us at customerservice@mychway.com or connect with us via WhatsApp at +86 17722598734. We’re always here to help.
Reply from myChway
Thank you for your positive feedback! We’re glad to hear you’re happy with our customer service. If you need any more help, just let us know.
Excellent service with good…
Excellent service with good communication from the time I ordered till delivery.
Thank you Amelia.
Amelia is fantastic at what she does, answered every of my queries and questions promptly
5☆☆☆☆☆ from me.
September 4, 2024
Unprompted review
Reply from myChway
Thank you for your great feedback!
I’m glad Amelia could help and that you’re satisfied with our service.
If you have any further inquiries, feel free to reach out.
Reply from myChway
We apologize for any inconvenience this may have caused. Please rest assured that we are doing our utmost to assist you.
Upon reviewing our system records, we see that you placed your order on Aug.28th. It was shipped out on Aug.28th, and it is currently in transit.
We kindly ask for your patience as you await its arrival. If you need any further assistance, please do not hesitate to reach out to us at customerservice@mychway.com or contact us via WhatsApp at +86 17722598734.
We are always here to help.
Excellent customer service Amelia is…
Excellent customer service Amelia is very professional and patient, explains the functions and benefits of the products, clarifying doubts.Amaizing customer services!😊
September 3, 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words!
We’re thrilled to hear that Amelia provided you with professional and patient service.
For any further inquiries, please feel free to contact us.
The customer service is excellent
The customer service is excellent. They respond promptly to any questions or concerns I may have. The quality of their products is commendable, and the shipping process is reasonable. I highly recommend them.
August 30, 2024
Unprompted review
Reply from myChway
Thank you so much for your wonderful feedback!
Your recommendation means a lot to us.
If you have any more questions or need further assistance, please don't hesitate to reach out.
I bought a lipo laser pad
I bought a lipo laser pad, and I had some questions and needed more information.
Amelia answered my emails and gave me the attention she needed to resolve my questions.
I AM VERY GRATEFUL WITH THE SERVICES PROVIDED
August 13, 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
Your satisfaction is our priority, and we’re grateful for your positive feedback.
If you need any more help, feel free to reach out!
Machine does not work
Hi.
I am very disappointed with the result of the Tomas diode laser hair removal machine. It did not work at all. I intended to use this machine professionally, doing services at clients' homes. But first I needed to try it on myself, and it did not give me a good result. And I can no longer use it because it is overheating. I only use it on myself in two small areas, and the machine no longer works. It was very discouraging for me who was planning to start a new beauty business. I sent emails without getting any reply.
August 16, 2024
Unprompted review
Reply from myChway
I'm sorry to hear about the issues you've had with the machine.
We've received your emails and want to assure you that we're here to help resolve this issue.
If you have any other questions, please contact us at customerservice@mychway.com or via WhatsApp at +86 17722598734.
Thank you for your understanding.
I had an issue with my machine…
I had an issue with my machine initially, it would burn me every time I tried to use the probes and even shocked me a bit. I reached out to customer service and they helped right away and sent me a replacement part within a few days. Their customer service team has been excellent throughout this process and I couldn’t be more thankful!
August 1, 2024
Unprompted review
Reply from myChway
Thank you very much for your review.
We sincerely apologize for the initial difficulties you faced with your machine.
This issue is not typical.
Such issues can arise due to improper calibration or component malfunctions, and we’re glad our customer service team was able to address this promptly.
Your satisfaction is crucial to us, and we’re committed to ensuring that you have a positive experience with our products.
If you have any further questions or need additional support, please feel free to contact us at customerservice@mychway.com or add our WhatsApp at +86 17722598734.
Very responsive and fast shipping
Very responsive and fast shipping. I did have an issue with my first machine but they were quick to resolve my issue. Will definitely see what else they recommend and would be buying more machines from them soon!
July 26, 2024
Unprompted review
Reply from myChway
Thank you for your feedback!
We're glad our quick response and shipping worked well for you, and that we resolved the issue with your first machine.
We look forward to helping you with more products soon. If you need anything, just let us know!
5* experience
5* experience, can absolutely recommend.
I had a custom order.
Vary helped me and gave an answer to all my questions. She organized everything from payment to shipping. Very qualified and respectfully customer service.
Fast shipping, payment, customization, everything.
Thanks a lot.
July 23, 2024
Unprompted review
Reply from myChway
Thank you for your great feedback!
We appreciate your recommendation and are glad you're happy with your order and our services.
If you need anything else, feel free to reach out.
Good Customer Service
Amelia is great! I purchased 3 different solutions for my machine and received two of the same. I contacted the company and worked with Amelia who quickly shipped the correct product and provided excellent customer service.
July 9, 2024
Unprompted review
Reply from myChway
Thank you for your feedback!
We're thrilled to hear that Amelia provided you with great service and resolved the issue promptly.
We strive to ensure all our customers receive the correct products and excellent customer care.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Amelia is amazing!
Amelia has been amazing at helping me with my new machines as well as answering all of my questions. Support has been phenomenal and super quick! Highly recommend 🥰 and if you get Amelia, know you’ll be in great hands
July 22, 2024
Unprompted review
Reply from myChway
Thank you for your great feedback!
We’re delighted that Amelia has been so helpful and quick in her support.
We appreciate your recommendation and are here if you need anything else!
Great!
Support is attentive, helpful and easy to contact. I am looking forward to using my new equipment especially knowing that if I have any questions service is on hand to help!
Thank you!
July 17, 2024
Unprompted review
Reply from myChway
Thank you for your positive feedback!
We’re glad to hear that you find our support helpful and easy to reach.
We’re excited for you to start using your new equipment, and we’re always here if you need any assistance.
Customer service
Shipping was fast. Customer service is great. Amelia promptly responded to my emails.
July 12, 2024
Unprompted review
Reply from myChway
Thanks for your feedback! We're glad shipping was fast and Amelia provided great service. If you need anything else, feel free to reach out!
Great customer service
Great customer service, the lady was very helpful and got back to my questions with knowledge. I’m glad I purchased from this company. Thank you 😊
July 8, 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We’re glad to hear that you were happy with our customer service and your purchase. If you need anything else, feel free to contact us. We appreciate your support!
best customer service i’ve received
best customer service i’ve received! prompt kind knowledgeable. thanks for all the help
July 2, 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team.
If you ever need further assistance, don't hesitate to reach out.
Response time was amazing and she kept…
Response time was amazing and she kept me up to date on tracking up dates until I received my package. I definitely recommend.
June 28, 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words! We're thrilled to hear that you were impressed with our response time and tracking updates. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your recommendation!
Quick and detailed response
Quick and detailed response. Thanks so much
June 18, 2024
Unprompted review
Reply from myChway
Thank you for your kind words! We're glad to hear that you found our response quick and detailed. Your satisfaction is our priority.
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