Found the website very helpful, once you’ve entered the details you receive several links to choose a company to move forward. The slow process of completing has nothing to do with my claim group.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional, polite and patient. Made sure I was clear in all information when I questioned. I feel they genuinely look out for your welfare ,only small negative is that it does take time to... See more
Company replied
My Claim group are working very hard to redeem those overpriced charges from various banks and brokers. 5 Star for their efforts and for keeping clients up to date on matters unfolding
Company replied
Just had a call from Lucy at My Claim Group, regarding my previous complaint about using their commercial partners Consumer Rights Solicitors. Lucy explained everything and apologised for lack of re... See more
Company replied
Company details
Written by the company
My Claim Group Are A Claims Compensation Specialist. Who work tirelessly to achieve the right outcomes for our clients. Our bespoke technology allows us to identify potential claims immediately and providing you assurance that your case will be dealt with efficiently. Our vision is to be the UK’s first choice for compensation claims, keeping our processes clear and simple for our clients. Getting the right resolutions for all involved.
How can I check if I'm eligible to claim?
Written by the company
- 1. We’re making some updates to our advertising and sign-up processes.
- 2. As part of this, we’ve agreed with the FCA to temporarily pause new customer sign-ups while these updates take place.
- 3. This won’t affect our existing customers. Your claims are still moving forward, and our team is working hard behind the scenes everyday.
Contact info
Unit 8a, Ashbrook Business Park, M22 5LB, Manchester, United Kingdom
- 08007563986
- info@myclaimgroup.co.uk
- myclaimgroup.co.uk
Check to see if you are owed
4.4
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from My Claim Group
Dear Steve,
Thank you for your positive review, We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊
Reply from My Claim Group
Dear Mr Turner,
Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊
Nuisance persistent cold callers
UPDATE: their generic reply asking me to ‘respond to their request for further information’ is a lame attempt to look like they care - they have not contacted me for more information (and there’s zero point, just stop calling me!).
My review: Nuisance persistent cold callers, do not use. This company calls me daily despite the fact I have never owned a car. I'm blocking every number they use when they call, but they just call back using a different number. No idea how they've got my number as I'm careful to who I give it out to. In a nutshell, they're chancers who I would very much not take seriously. Stop calling me!
June 17, 2026
Unprompted review
Reply from My Claim Group
Dear Frea,
Thank you for taking the time to leave a review.
We're sorry to hear that your experience did not meet your expectations.
We take all feedback seriously and are committed to improving our service.
We would appreciate it if you could please reply to our request for some information so we can contact you directly and we can discuss your concerns in more detail and work towards a resolution.
Reply from My Claim Group
Dear Mr Deane,
We strive to provide excellent service and are delighted that we met your expectations. Your feedback is valuable to us and helps us continue to improve.
Thank you again for your support. We appreciate your business 😊
Reply from My Claim Group
Dear Enos,
Thank you for your kind review. We're delighted to hear that you were happy with the service you received.
We have attempted to contact you regarding the 1-star rating attached to your review, as it does not appear to reflect your comments. If there is anything further we can assist with, please don't hesitate to get in touch.
Reply from My Claim Group
Dear Glenis,
Thank you for taking the time to leave us a positive review, We're thrilled to hear that you have had a great experience with our company 😊
Excellent always keeping up to date
June 16, 2026
Reply from My Claim Group
Dear Mr Sheikh,
Thank you for your positive review. We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊
Reply from My Claim Group
Dear Mr Mason,
Thank you so much for taking time out of your day to leave us a review. Your feedback really helps us understand our clients better and we really appreciate the positive comments 😊
All things went wrong
June 13, 2026
Reply from My Claim Group
Dear Mr Krause,
Thank you for taking your time to leave a review.
We are sorry that you have not been happy with our service.
A member of our team has called you today to try and discuss your concerns and see if we could help resolve your concerns.
Good Outcome, But Only After Significant Persistence
★★★☆☆
My experience with My Claim Group has been mixed.
I originally instructed them in March 2025 to pursue a potential motor finance mis-selling claim. While regular update emails were sent, I became increasingly concerned about the lack of meaningful progress and communication regarding my Data Subject Access Request (DSAR).
After undertaking my own investigations and escalating the matter directly to senior management and the Commission Claims Team at Volkswagen Financial Services, I discovered that the DSAR had already been completed. This raised questions about the flow of information and the management of my claim.
Following my complaint regarding the handling of my case, My Claim Group investigated the matter and has now provided me with the DSAR documentation, allowing me to review my own finance records.
I appreciate that the documentation has now been received and that my complaint has been acknowledged. However, I believe the process could have been managed far more proactively, with clearer communication and better case ownership, particularly given that the claim has been ongoing since March 2025.
I remain hopeful that the next stage of the claim will be handled efficiently and transparently and will update this review once the final outcome is known.
June 12, 2026
Reply from My Claim Group
Dear Ms Benjamin,
Thank you for taking the time to update your review and share your recent experience with us. We appreciate all customer feedback and value the opportunity to understand and address any concerns raised.
Please be assured that we are currently investigating the matters you have highlighted. The additional information provided within your updated review will be incorporated into our ongoing investigation to ensure a thorough assessment of your concerns.
Thank you for your patience while we complete our review.
Ease of sorting question
June 15, 2026
Reply from My Claim Group
Dear Mr Grey,
Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊
Thank you for your prompt resolution of…
Thank you for your prompt resolution of the issue.
June 15, 2026
Reply from My Claim Group
Dear Ian,
Thank you for your positive review. We appreciate you highlighting the specific aspects you enjoyed. We'll be sure to keep up the good work and continue to deliver the high-quality service you've come to expect 😊
Thay were very helpful and answered all…
Thay were very helpful and answered all of my questions
June 15, 2026
Unprompted review
Reply from My Claim Group
Dear Allen,
Thank you for your positive review. We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊
My enquiry
My phone call was answered quickly and the lady I spoke to was extremely helpful in explaining everything I had to do.
June 15, 2026
Reply from My Claim Group
Dear Mary,
Thank you so much for taking the time to leave such a positive review. we are thrilled that you had a good experience and appreciate your feedback 😊
Reply from My Claim Group
Dear Wilma,
Thank you for your positive review. We're so glad you had a great experience with us. Your feedback is valuable and helps us improve 😊
Reply from My Claim Group
Dear Mr Jenner,
Thank you for taking the time to leave us a positive review, We're thrilled to hear that you have had a great experience with our company 😊
Caring and responsive when dealing with…
Caring and responsive when dealing with older people
December 12, 2025
Reply from My Claim Group
Dear Mr Long,
Thank you so much for taking time out of your day to leave us a review. Your feedback really helps us understand our clients better and we really appreciate the positive comments 😊
Taking too long to update the progress…
Taking too long to update the progress of the claim
December 12, 2025
Reply from My Claim Group
Dear Matthew,
Thank you for taking your time to leave a review.
We are sorry that you have not been happy with our service.
A member of our team has tried to call you today to discuss your concerns.
Please feel free to call us on 0800 756 3986 and we will be happy to assist you.
Claim still pending
So far, so good my case is still pending so will review more then.
December 12, 2025
Reply from My Claim Group
Dear Chez,
Thank you so much for leaving us a review based on your experience so far. We really appreciate the positive comments 😊
Reply from My Claim Group
Dear Cathryn,
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations.
We have attempted to contact you by phone to discuss your concerns further and work towards a resolution.
We are keen to resolve any concerns you may have.
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