MY Classic Parts Reviews 67

Reply from MY Classic Parts

Jul 31, 2024

Dear Denis,

Thank you for your feedback and for acknowledging the quality of our product and the promptness of our order preparation and shipping.

We regret to hear about the high import handling fees charged by FedEx to Croatia. Unfortunately, these charges are beyond our control and are determined by the regulations specific to each country (customs, tax, handling). We believe it is unfair to rate us based on these factors, as they are not within our power to influence.

We understand how frustrating this can be and apologize for any inconvenience it may have caused.

Best Regards
MY Classic Parts

Reply from MY Classic Parts

Jul 23, 2024

Here's a response you could use:

Thank you so much for your 5-star review! We're thrilled to hear that you found the parts you needed at a good price and were delivered in excellent condition. We strive to make hard-to-find parts accessible and affordable for all our customers. Your satisfaction is our top priority, and we appreciate your kind words. If you need anything else in the future, please don't hesitate to reach out. Safe travels with your classic car!

Best regards,
The MY Classic Parts Team

Reply from MY Classic Parts

Apr 22, 2024

Dear Matthew,

We were surprised to receive your 1-star review, as we believe it doesn't accurately represent the situation regarding your order. Allow us to address the facts:

You received the louver and expressed concern about its fit to your BMW E36 model. In response, we promptly requested photos to investigate further. Upon review, we confirmed that the product matched your order specifications. It's important to note that you initially placed the wrong order, but we happily modified it for you, demonstrating our commitment to effective communication.

We provided additional support by sending you photos and videos to assist with the installation process. Despite our efforts, you continued to express dissatisfaction based on personal preference. We understand that not every product may meet expectations, which is why we have a return and refund policy in place. While the return was due to a personal preference and not due to defects or damage to the product, we have shared with you the return/refund policy that every company has in place.

It's disappointing to see your negative review, especially since you have not considered any other factor from your experience like our approach, communication, speed, assistance, guidance, and care throughout our interactions. We strive to ensure every customer is satisfied with their purchase, and we regret that you did not take into consideration those factors before registering your opinion which could potentially negatively affect any business.

We are here to address any remaining concerns you may have and are committed to ensuring your satisfaction.

MY Classic Parts

Reply from MY Classic Parts

Apr 19, 2024

Thank you so much George for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with us. Ensuring clear communication and providing updates on your package's tracking is a priority for us, and we're delighted to know that it was helpful for you.

We take great care in packing our items to ensure they reach you in pristine condition, and we're glad to hear that you were satisfied with the packaging. Delivering products that meet or exceed our customers' expectations is something we strive for, and we're thrilled that you found the items to be as described, if not better.

We look forward to serving you again in the future! If you ever need anything else or have any questions, please don't hesitate to reach out.

MY Classic Parts

Reply from MY Classic Parts

Apr 16, 2024

Dear Mike,

We're thrilled to hear that you had such a positive experience with us! Ensuring your item arrives safely and promptly, no matter the distance, is always our top priority. Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future!

MY Classic Parts

Reply from MY Classic Parts

Apr 14, 2024

Dear Mr. Mousa,

Thank you immensely for taking the time to share your detailed and heartfelt review of My Classic Parts. Your loyalty and support over the past two years truly mean the world to us.

We're thrilled to hear that you've found exactly what you've been searching for in terms of quality parts and competitive prices on our website. As fellow car enthusiasts, we understand the importance of sourcing the best parts to keep your beloved vehicles running smoothly and looking fantastic.

It's especially gratifying to read about your positive experiences with our customer support team, particularly with Mr. Mauricio Azar. Providing exceptional service is at the core of what we do, and we're delighted that Mr. Azar could assist you in fulfilling your needs, even for specialized items like the OBD MHD adapter and BMW X5 trunk trim.

Your recommendation means the world to us, and we're honored to have earned your trust as a reliable provider of car parts. We're committed to continuously exceeding your expectations and providing you with nothing but the best in terms of products and service.

Thank you once again for choosing My Classic Parts. We look forward to serving you for many more years to come!

Warm regards,

Reply from MY Classic Parts

Feb 26, 2024

Thank you so much for your glowing review! We're thrilled to hear that you received your package from across the globe in good time and that you had a positive experience overall. Your feedback about requesting a signature upon delivery is duly noted, and we'll consider that to further enhance our services. It's worth mentioning that obtaining a signature for delivery of large items across the globe using postal services is not always available. Unfortunately, private companies offering this service often charge exorbitant fees, making the purchase unaffordable for many customers.

Nonetheless, we're continuously exploring ways to improve and provide the best possible experience within our means. We appreciate your trust and satisfaction and are committed to delivering excellence every step of the way. Thanks again for choosing us!

MY Classic Parts

Reply from MY Classic Parts

Feb 7, 2024

Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with both our product and service. Our team takes pride in responding promptly to inquiries and keeping you updated throughout the order process. It's fantastic to know that you're pleased with the fit of your product and that our international delivery met your expectations. We strive to add those extra touches to make your experience memorable, including our packaging.

We're grateful for your recommendation and look forward to serving you again in the future!

MY Classic Parts

Reply from MY Classic Parts

Dec 30, 2023

We sincerely appreciate your positive feedback regarding our customer service and product quality. It's gratifying to learn that our efforts in providing excellent service align with your expectations. We look forward to the opportunity to serve you again and maintain the high standards that our valued customers deserve. Thank you for choosing us, and we appreciate your business.

Best regards
MY Classic Parts

Reply from MY Classic Parts

Dec 30, 2023

Thank you Classic Hero Parts for your feedback. We appreciate your business and we look forward a year filled with success

MY Classic Parts

Reply from MY Classic Parts

Dec 28, 2023

Dear Patterson,

We completely understand your frustration and we apologize for any inconvenience caused. During the festive season, particularly in December, international shipping can indeed face heightened pressure due to the influx of packages, often leading to delays, especially with customs processing.

Your order was promptly dispatched from our end, however, we acknowledge that the current delay is occurring at the local customs, causing a hold-up in the delivery process. We genuinely wish this were within our control, but unfortunately, customs procedures can sometimes take longer than anticipated, particularly during peak seasons.

We value your business and appreciate your patience during this challenging time. While we regret the delay, we believe it's important to highlight that this circumstance is beyond our control and not reflective of our usual service standards.

It's disheartening for us to receive a 1-star review for circumstances that are outside of our influence. We strive to provide the best service possible, and we share your disappointment in the delay. While we acknowledge the inconvenience caused, we believe it's important to note that this delay is a result of the external holiday rush and not a reflection of our usual service standards.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Best Regards
MY Classic Parts

Reply from MY Classic Parts

Dec 20, 2023

Dear Jeff,

Thank you so much for taking the time to share your positive experience with our Euro E23 Wiper Blades replacement solution! We're delighted to hear that you found our product to be both reasonably priced and of high quality. Ensuring the careful shipment and timely delivery of our products is a priority for us, especially for overseas orders to the US.

It's fantastic to know that you had a great overall experience with us. We truly appreciate your feedback and are grateful for your support. If you ever have more automotive needs or any questions in the future, feel free to reach out. Cheers to safe and clear driving!

Warm regards
MY Classic Parts

Reply from MY Classic Parts

Nov 20, 2023

Dear Sebastian:

I hope this message finds you well. Thank you for taking the time to share your feedback with us regarding your recent order experience. We appreciate your transparency and the opportunity to address your concerns.

We want to acknowledge that prior to placing your order, we had a thorough discussion about the potential challenges associated with shipping to Bolivia, including factors such as distance, available shipping services, acceptable rates, and customs processing times. It's reassuring to know that you agreed to and accepted these terms before proceeding with your purchase.

Chat Transcript:

My Classic Parts: I checked for you. The exact same products shipped to Bolivia will cost an extra 580 USD. They will be sent individually when ready using different shipping methods depending on the country they are sent from. Shipping to Bolivia can take longer with normal economy shipping services that's why you received the first item with FedEx quicker. It's out of our hands the delivery timing but we shall continue to track your order and update you when possible. Once your orders reach Bolivia and are cleared by customs, they will be handed to your local post office for delivery
My Classic Parts: If you agree let us know so we can help with the order payment

Customer : Ok, let’s try first with the small part, without the louver and the square lights

Reply from MY Classic Parts

Oct 24, 2023

Dear Chris,

Thank you for sharing your feedback about our products. We're sorry to hear that your recent experience didn't meet your expectations.

We want to point out that your feedback is vital to us, and we're continuously working to improve our products. It's important to note that while we appreciate your input, this seems to be a unique experience. We've been receiving overwhelmingly positive 5-star feedback from other customers.

We understand that customers may have specific preferences, and we're taking your comments into account to better meet those expectations. Your satisfaction remains our top priority, and we hope to have the opportunity to serve you better in the future.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Sincerely,
MY Classic Parts

Reply from MY Classic Parts

Oct 18, 2023

Thank you, William, for taking the time to leave such an awesome 5-star review of myclassicparts.com!

We're thrilled to hear about your positive experience with our services. We understand that distance can sometimes be a concern, but we're glad you took the time to research and read reviews, as it often helps build trust. We take great pride in our communication and aim for the best customer experience.

It's great to know that our prompt communication regarding shipping details and product availability met your expectations. We apologize for the hiccup with the shipper name but are delighted that our team promptly addressed the issue and got your package to you the very next day.

We're thrilled to hear that your E-28 headlight wiper assembly is already installed and that you're back on the road. Your satisfaction and feedback are vital to us, and we appreciate your trust in us.

We look forward to serving you again in the future and continuing to deliver top-notch service. Safe travels and enjoy your newly installed wiper assembly! If you ever need anything else, don't hesitate to reach out.

Reply from MY Classic Parts

Oct 4, 2023

Thank you so much for taking the time to share your positive experience. We are thrilled to hear that you had such a great experience with us.

At My Classic Parts, we are passionate about helping our customers find the classic and rare parts they need, and we're dedicated to going the extra mile to ensure your satisfaction. It's wonderful to know that you found our team helpful and enthusiastic, as we take pride in providing excellent customer service.

We understand the importance of timely deliveries, and we're delighted that we were able to keep you updated and ensure that you received your part even before the deadline. Your recommendation means a lot to us, and it motivates us to continue delivering the best possible service to all of our valued customers.

If you ever need any more classic or rare parts in the future, please don't hesitate to reach out. We'll be here to assist you with the same level of dedication and enthusiasm.

Thank you again for choosing My Classic Parts, and we look forward to serving you in the future!

Reply from MY Classic Parts

Sep 26, 2023

Dear Rhys,

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your great experience with our service and products.

At MY Classic Parts, customer satisfaction is our top priority, and it's fantastic to know that our team was able to address your website issue promptly and effectively. We understand that technical hiccups can be frustrating, but we're always here to provide the support you need.

We're equally delighted that you are pleased with the high-quality items you purchased from us. Quality assurance is a cornerstone of our brand, and it's heartening to hear that our products met your expectations.

We look forward to serving you again in the future. If you ever have any questions or need assistance with anything else, please don't hesitate to reach out. Your continued support means the world to us.

Thank you once again for choosing MY Classic parts!

Warm regards,

Reply from MY Classic Parts

Sep 14, 2023

Dear Mr. Alexander,

We are genuinely sorry to hear about your experience with the BBS RC090 17" waffle center caps you ordered from us. We take customer feedback seriously and always strive to provide exceptional products and service.

We want to address your concerns as promptly as possible, but it appears there may have been a miscommunication. We take pride in our fast response times and commitment to clear communication with our customers. Unfortunately, we did not receive any emails or communication from you regarding your issue until we came across your review.

To clarify, our return policy is indeed 30 days, not 15 as you mentioned. We would like to reassure you that we have never rejected a customer with a valid reason, and we genuinely want to assist you.

We understand that certain items may not be to everyone's taste, but we have been receiving 5-star feedback on this specific product, making it one of our best sellers. Many customers have been highly satisfied with the quality and design of the BBS RC090 17" waffle center caps.

We apologize for any inconvenience this may have caused you and would like to assure you that we are here to help. We have initiated the return process for your order as soon as we received your review. Our customer service team has already reached out to you and provided further assistance to ensure that your refund is processed correctly.

Again, we apologize for any confusion and inconvenience you have experienced. Your satisfaction is important to us, and we hope to resolve this matter to your complete satisfaction.

If you have any further questions or concerns, please do not hesitate to reach out to us directly, and we will do our best to assist you.

Sincerely,
MY Classic Parts

Reply from MY Classic Parts

Aug 23, 2023

Thank you so much for your kind words! We're thrilled to have you as a repeat customer and appreciate your recommendation. Your support means a lot to us!

Reply from MY Classic Parts

Updated Jul 20, 2023

Dear Max,

Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience with our collaboration.

At MY Classic Parts, we prioritize clear communication and excellent customer support, so it's fantastic to know that we were able to assist you effectively, especially when you encountered an issue with your order. Solving problems and ensuring our customers' satisfaction is at the heart of what we do.

Your kind words are truly motivating for our team. We believe that open and transparent communication is the key to successful partnerships, and we're delighted that you found our collaboration to be a positive one.

If there is anything else we can do for you or if you have any further questions or concerns, please don't hesitate to reach out. We are always here to help and provide top-notch service.

Once again, thank you for choosing MY Classic Parts . We look forward to serving you again in the future!

Best regards,