Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s b... See more
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Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.
Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.
Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.
Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.
Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.
Our design consultants look forward to meeting you soon.
Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.
Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.
Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.
Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.
Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.
Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.
The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.
Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.
Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.
Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.
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very comfortable. the tire of sofa you don’t want to get up from
delivery was good and they kept me informed.
Keeping me informed throughout the order. Excellent!
We have bought two Cozmo sofas - they look really nice and are very comfortable. Service was excellent and they were delivered sooner than expected
Sicily, the person who helped me with my purchase was fantastic. She sent me a swatch before I bought the snuggle chair. It look great and is comfortable.
The delivery was excellent too
Thank you
I bought a 1.5 seat sofa because I have cats, and I wanted to have room for some little friends to sit with me. This has been if anything too successful, they love it so much that I have to fight for a space myself! My record so far is myself with four cats, but I think we might improve on that with practice. The sofa is comfortable and practical; I love the fact that I can change the covers if we have any little accidents!
The delivery process was smooth and efficient, I was kept informed at all stages and all deadlines were kept. I wouldn’t hesitate to recommend this company.
Really pleased with my two Cosmo sofas. Purchase and delivery very straightforward. Slightly disappointed with how difficult it was to fit the back cushions on to the sofas. Everything went together easily until the final part.It was really hard to position the material and I’m still not 100% happy with how it looks from the back. Shame really - we should have paid for the assembly but it’s all so simple up to that point. Seemed like we didn’t need to pay the extra £55 but with hindsight I would have.

Reply from Cozmo
Absolutely love our Float 4 seater chaise...amazing and so comfortable! Thank you Cozmo for being a really great company to deal with, and your delivery folks Empire we're super too.

Reply from Cozmo
Had a question with my order and they couldn’t have been more helpful. Delivered on time and very efficient delivery guys

Reply from Cozmo
Great quality sofa, delivered on time and fantastic updates all through. Really pleased and would recommend 😍

Reply from Cozmo
Love our two seater velvet couch- a warm green that is perfect for our home.
Delivery team was great - punctual, friendly and fast.
The back of the couch is a bit lower than I had anticipated, otherwise it is perfect.

Reply from Cozmo

Reply from Cozmo
We are super impressed with Cozmo's customer service. Although we ultimately decided to return our sofa (it was not the right one for us), our experience of the company has been outstanding. The return process was indeed hassle free, and the team were so friendly. We would 100% purchase something from them again.

Reply from Cozmo
Love Cozmo!
We ordered one sofa, then decided to order 1 more plus one armchair from the ex-display. Said 6-8 week delivery but arrived in less than 2 weeks which was a LIFESAVER as we'd just moved house and I'm pregnant so this was the best news ever!
We also visited the showroom in Shoreditch and the team were so lovely and helpful.
Thanks!

Reply from Cozmo
I absolutely love my pillow sofa, however the click system represents - in my view (and that of my carpenter) a massive design flaw. It is overly complicated, and there are far simpler versions available. This sofa replaces one by Snug, which was so easy, I was able to do it by myself. The Cozmo is way too heavy for that. The sofa came apart whilst the carpenter was trying to move it to fit flooring, resulting in us having to call Cozmo, who in fairness were happy to talk us through it. Unfortunately, it's just happened again, whilst I was trying to fit sliders under the legs ready for his return tomorrow and there is no way I can fix it by myself - basically, I can't sit on my sofa until it is fixed, and I am dreading having to face the carpenter tomorrow because he HATES this sofa (although complements for the look of it) Much as I love the look of it too, I wouldn't buy again, because the click system is far too fiddly for such a beast of a sofa. It shouldn't come apart simply because someone tried to gently lift it a few millimetres, and it shouldn't require two people to put it back together again.
As an edit: having looked at the video, I think all I had to do was lift the middle of the sofa a bit, which I did for the 'click'. I THINK it's back together again (I hope so), and I've managed to get sliders underneath the legs. It's undoubtedly a well made, sturdy piece of furniture, and I love the look of it. It's comfortable to sit on too, with none of the sag you get on other sofas. I just wish they'd use an easier system to fit it together!

Reply from Cozmo

Reply from Cozmo
Everything from ordering to the delivery was great. The sofa is beautiful and well made me

Reply from Cozmo
Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s built to last, with memory foam and duck feathers giving the right balance of comfort and support. Being able to choose the fabrics made it feel personal to our home too. Delivery was smooth, assembly was simple, and overall the whole experience was stress-free. We’re really pleased with it and would happily recommend.

Reply from Cozmo
Gorgeous sofa, delivered in just over 8 weeks. I booked without visiting the showroom so was a little nervous, but it's nicer than we could have imagined. Fabric feels expensive and it's very comfy. Delivery was amazing, they came in, had it all assembled in 10 minutes and took away all the packaging with them. Fantastic company!

Reply from Cozmo
Great experience, everything on time, good delivery, very happy with the bed.

Reply from Cozmo
Great, comfy sofa and chair combo that looks amazing. Makes the room!

Reply from Cozmo
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