Cozmo  Reviews 

321
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, comfort, and stylish design of the products, often noting their durability and ease of assembly. The delivery service is frequently highlighted for being smooth, efficient, and often including assembly and packaging removal. Many people also commend the staff for their helpfulness and friendly approach, contributing to an outstanding overall customer journey. However, some customers also noted that the comfort level of certain products was not always ideal, with some finding them uncomfortable or requiring additional cushions for support.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting smooth, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s b... See more

Company replied

Rated 5 out of 5 stars

Was a little nervous about ordering a sofa without sitting on it but our narrow hallway and tight turn left us with few options. I need not have worried though - Cozmo are brilliant! The sofa arr... See more

Rated 5 out of 5 stars

I absolutely love my cozmo sofa and chair, such beautiful pieces of furniture . I can’t fault the process from start to finish , team has been extremely helpful in getting my order right which I chang... See more

Rated 5 out of 5 stars

OMG wow, wow, wow. I am so happy with the 1.5 seater sofa. The quality and style is phenomenal, everyone who comes into the house comments on how amazing it looks. Well done Cozmo for creating a fa... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

About Cozmo

Written by the company

Come Home to Cozmo

Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.

Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.

Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.

Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.

Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.

Our design consultants look forward to meeting you soon.

Shop Cozmo

Our Guarantee

30-Day Returns. 15-Year Frame Guarantee.

Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.

Services

  • Designed in London
  • Free fabric swatches
  • Delivery nationwide with optional assembly service
  • 30-day returns
  • 15-year frame guarantee
  • Shoreditch showroom

Frequently Asked Questions

How long does delivery take, and what does it cost?

Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.

Will my sofa fit through my door?

Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.

How do I assemble my Cozmo?

Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.

Can I order fabric swatches before I buy?

Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.

What's your returns policy?

Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.

What's the frame guarantee?

The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.

Can I change the fabric later?

Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.

Where can I try a Cozmo sofa in person?

Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.

Who designs Cozmo sofas?

Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(321)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

great sofa

very comfortable. the tire of sofa you don’t want to get up from

delivery was good and they kept me informed.

November 14, 2025
Rated 5 out of 5 stars

Lovely sofas

We have bought two Cozmo sofas - they look really nice and are very comfortable. Service was excellent and they were delivered sooner than expected

November 20, 2025
Rated 5 out of 5 stars

10/10

Sicily, the person who helped me with my purchase was fantastic. She sent me a swatch before I bought the snuggle chair. It look great and is comfortable.
The delivery was excellent too
Thank you

November 14, 2025
Rated 5 out of 5 stars

Very happy with my purchase

I bought a 1.5 seat sofa because I have cats, and I wanted to have room for some little friends to sit with me. This has been if anything too successful, they love it so much that I have to fight for a space myself! My record so far is myself with four cats, but I think we might improve on that with practice. The sofa is comfortable and practical; I love the fact that I can change the covers if we have any little accidents!
The delivery process was smooth and efficient, I was kept informed at all stages and all deadlines were kept. I wouldn’t hesitate to recommend this company.

November 5, 2025
Rated 4 out of 5 stars

Lovely sofas but get the delivery people to assemble

Really pleased with my two Cosmo sofas. Purchase and delivery very straightforward. Slightly disappointed with how difficult it was to fit the back cushions on to the sofas. Everything went together easily until the final part.It was really hard to position the material and I’m still not 100% happy with how it looks from the back. Shame really - we should have paid for the assembly but it’s all so simple up to that point. Seemed like we didn’t need to pay the extra £55 but with hindsight I would have.

October 17, 2025
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Reply from Cozmo

Hello Stephanie,

Thank you so much for your review - we’re really happy to hear you love your new Cozmo sofas! The back jackets can be a little snug at first as they’re new and designed for a tailored fit, so they sometimes need a bit of jiggling into place. We have some handy videos online that show how to dress your sofa for the best finish - but we’ll be sure to pass your feedback on.

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Absolutely love our Float 4 seater…

Absolutely love our Float 4 seater chaise...amazing and so comfortable! Thank you Cozmo for being a really great company to deal with, and your delivery folks Empire we're super too.

October 17, 2025
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Reply from Cozmo

Hello Laura,

Thank you so much!
We’re so happy to hear you’re loving your Float 4 Seater Chaise - it’s such a comfy choice! We’ll be sure to pass your kind words on to the team at Empire too. Enjoy getting cosy on your new Cozmo!

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Comfortable sofa

Had a question with my order and they couldn’t have been more helpful. Delivered on time and very efficient delivery guys

October 17, 2025
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Reply from Cozmo

Hello Lesley,

Thank you so much for your kind words!
We’re so glad the team were able to help and that delivery went smoothly. It’s great to hear you had such a positive experience - enjoy your Cozmo!

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Great quality sofa

Great quality sofa, delivered on time and fantastic updates all through. Really pleased and would recommend 😍

October 17, 2025
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Reply from Cozmo

Hello Amy,

We’re so pleased to hear your Cozmo arrived right on time and that you’re happy with the quality and service. Enjoy getting comfy!

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

A great addition to our home!

Love our two seater velvet couch- a warm green that is perfect for our home.
Delivery team was great - punctual, friendly and fast.
The back of the couch is a bit lower than I had anticipated, otherwise it is perfect.

October 9, 2025
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Reply from Cozmo

Hello Gabi,

Thank you for sharing your feedback! We’re so pleased that your green velvet two-seater fits perfectly in your home and that the delivery team made everything smooth and easy.

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Excellent product

Excellent product, looks great and really easy to assemble

October 9, 2025
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Reply from Cozmo

Hello,

Thank you for your great feedback! We’re delighted to hear you love your Cozmo and found it easy to assemble.

Enjoy your new sofa!

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

We are super impressed with Cozmo's…

We are super impressed with Cozmo's customer service. Although we ultimately decided to return our sofa (it was not the right one for us), our experience of the company has been outstanding. The return process was indeed hassle free, and the team were so friendly. We would 100% purchase something from them again.

October 1, 2025
Unprompted review
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Reply from Cozmo

Hello Tina,

Thank you so much for your kind words! We’re glad to hear that, even though the sofa wasn’t the right fit, your experience with Cozmo was a positive one.

It means a lot that you found the return process hassle-free and that our team could help. We’d be happy to welcome you back for a future purchase anytime!

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Love Cozmo

Love Cozmo!
We ordered one sofa, then decided to order 1 more plus one armchair from the ex-display. Said 6-8 week delivery but arrived in less than 2 weeks which was a LIFESAVER as we'd just moved house and I'm pregnant so this was the best news ever!
We also visited the showroom in Shoreditch and the team were so lovely and helpful.
Thanks!

September 23, 2025
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Reply from Cozmo

Hello Sarah,

Thank you so much for your lovely feedback! We’re so pleased to hear your sofas and armchair arrived so quickly - perfect timing with your move!

It’s great to hear you enjoyed your showroom visit too. We hope you’re loving your new Cozmo setup and thank you again for your support!

Kind regards,
The Cozmo Team

Rated 3 out of 5 stars

I absolutely love my pillow sofa, but...

I absolutely love my pillow sofa, however the click system represents - in my view (and that of my carpenter) a massive design flaw. It is overly complicated, and there are far simpler versions available. This sofa replaces one by Snug, which was so easy, I was able to do it by myself. The Cozmo is way too heavy for that. The sofa came apart whilst the carpenter was trying to move it to fit flooring, resulting in us having to call Cozmo, who in fairness were happy to talk us through it. Unfortunately, it's just happened again, whilst I was trying to fit sliders under the legs ready for his return tomorrow and there is no way I can fix it by myself - basically, I can't sit on my sofa until it is fixed, and I am dreading having to face the carpenter tomorrow because he HATES this sofa (although complements for the look of it) Much as I love the look of it too, I wouldn't buy again, because the click system is far too fiddly for such a beast of a sofa. It shouldn't come apart simply because someone tried to gently lift it a few millimetres, and it shouldn't require two people to put it back together again.
As an edit: having looked at the video, I think all I had to do was lift the middle of the sofa a bit, which I did for the 'click'. I THINK it's back together again (I hope so), and I've managed to get sliders underneath the legs. It's undoubtedly a well made, sturdy piece of furniture, and I love the look of it. It's comfortable to sit on too, with none of the sag you get on other sofas. I just wish they'd use an easier system to fit it together!

September 28, 2025
Unprompted review
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Reply from Cozmo

Hello Ali,

Thank you for your detailed feedback. We’re so glad you love the look, comfort, and quality of your Pillow sofa.

We completely understand your concerns with the click system and are sorry it’s caused extra stress. Your comments will be shared with our product team to help improve assembly in the future.

We’re glad you managed to get it back together and please reach out if you need any further guidance - we’re always happy to help.

The Cozmo Team

Rated 5 out of 5 stars

Great quality sofa

Great quality sofa, easy to order and super quick delivery.

September 23, 2025
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Reply from Cozmo

Hello Nicola,

Thank you so much for your kind words! We’re so pleased to hear you’re happy with your new Cozmo.

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Everything from ordering to the…

Everything from ordering to the delivery was great. The sofa is beautiful and well made me

September 23, 2025
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Reply from Cozmo

Hello Charlotte,

Thank you so much for your lovely review - it's great to hear you had such a smooth experience from start to finish! We’re so pleased you’re loving your new Cozmo and that it’s living up to expectations.

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Our Cozmo sofa is comfy and stylish!

Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s built to last, with memory foam and duck feathers giving the right balance of comfort and support. Being able to choose the fabrics made it feel personal to our home too. Delivery was smooth, assembly was simple, and overall the whole experience was stress-free. We’re really pleased with it and would happily recommend.

June 30, 2025
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Reply from Cozmo

Hello Hollie,

Thank you so much for taking the time to share such a thoughtful review - we’re so pleased to hear how much you’re loving your Cozmo! It’s great to know the design, comfort, and easy delivery all hit the mark (especially when access can be tricky!).

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Amazing sofa and service

Gorgeous sofa, delivered in just over 8 weeks. I booked without visiting the showroom so was a little nervous, but it's nicer than we could have imagined. Fabric feels expensive and it's very comfy. Delivery was amazing, they came in, had it all assembled in 10 minutes and took away all the packaging with them. Fantastic company!

September 22, 2025
Unprompted review
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Reply from Cozmo

Hello Gloria,

Thank you so much for such a lovely review - we’re so pleased to hear your Cozmo has exceeded expectations! It’s always great to know our customers love both the comfort and the craftsmanship. We’ll be sure to pass your kind words on to our delivery team too.

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Great experience

Great experience, everything on time, good delivery, very happy with the bed.

August 6, 2025
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Reply from Cozmo

Hello George,

We’re so glad everything went smoothly and that you’re loving your new bed! Thanks so much for taking the time to share your experience.

Kind regards,
The Cozmo Team

Rated 5 out of 5 stars

Fantastic sofa and chair

Great, comfy sofa and chair combo that looks amazing. Makes the room!

September 12, 2025
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Reply from Cozmo

Hello,

We’re so happy to hear your new Cozmo looks great in your space! Thanks so much for sharing, and we hope you enjoy getting comfy for years to come.

Kind regards,
The Cozmo Team

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