Cozmo  Reviews 

321
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, comfort, and stylish design of the products, often noting their durability and ease of assembly. The delivery service is frequently highlighted for being smooth, efficient, and often including assembly and packaging removal. Many people also commend the staff for their helpfulness and friendly approach, contributing to an outstanding overall customer journey. However, some customers also noted that the comfort level of certain products was not always ideal, with some finding them uncomfortable or requiring additional cushions for support.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting smooth, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Cozmo sofa is comfy, stylish, and just what we needed. Getting furniture into our place isn’t always easy, so the fact that this one came in with no drama was a big plus. It also feels like it’s b... See more

Company replied

Rated 5 out of 5 stars

Was a little nervous about ordering a sofa without sitting on it but our narrow hallway and tight turn left us with few options. I need not have worried though - Cozmo are brilliant! The sofa arr... See more

Rated 5 out of 5 stars

I absolutely love my cozmo sofa and chair, such beautiful pieces of furniture . I can’t fault the process from start to finish , team has been extremely helpful in getting my order right which I chang... See more

Rated 5 out of 5 stars

OMG wow, wow, wow. I am so happy with the 1.5 seater sofa. The quality and style is phenomenal, everyone who comes into the house comments on how amazing it looks. Well done Cozmo for creating a fa... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Furniture Manufacturer
  4. Living Room Furniture Store
  5. Sofa Store

About Cozmo

Written by the company

Come Home to Cozmo

Cozmo is a London-based furniture brand built around a simple goal: to make beautifully designed, modular furniture that fits modern living. We make contemporary sofas, beds and armchairs designed for real people, not perfect homes.

Every piece is designed in London by leading studios including Raw Edges and Pearson Lloyd. Comfort is engineered, not guessed: a combination of HD foam, memory foam and feather cushioning supports you whether you're perched for ten minutes or settled in for the evening, with each sofa built around its own comfort philosophy.

Our sofas arrive in boxes that fit through any doorway, and assemble in minutes without tools. Interchangeable jackets allow the look to change without replacing the sofa, so your furniture adapts as your space and taste evolves.

Backed by a 30-day returns policy, a 15-year frame guarantee, and an excellent rating on Trustpilot with more than 300 verified reviews.

Visit our Shoreditch showroom at 4 Garden Walk, London, EC2A 3EQ, or order free swatches to test the fabrics in your own space.

Our design consultants look forward to meeting you soon.

Shop Cozmo

Our Guarantee

30-Day Returns. 15-Year Frame Guarantee.

Every Cozmo is designed to be lived with, refreshed and adapted over time. If your sofa isn't right within the first 30 days of delivery, we'll arrange a free collection and refund your order. The internal frame is guaranteed for 15 years.

Services

  • Designed in London
  • Free fabric swatches
  • Delivery nationwide with optional assembly service
  • 30-day returns
  • 15-year frame guarantee
  • Shoreditch showroom

Frequently Asked Questions

How long does delivery take, and what does it cost?

Delivery times depend on the model. In-stock sofas typically ship within 1–2 weeks. Made-to-order sofas take longer — always check the product page for the estimated delivery window. UK mainland delivery is £55, with optional assembly available at £45.

Will my sofa fit through my door?

Yes. Every Cozmo sofa arrives in boxes, so even our largest modular configurations fit through narrow doors, tight hallways and awkward stairwells. If you're unsure, send your doorway and hallway dimensions to hello@mycozmo.com and our team will confirm before you order.

How do I assemble my Cozmo?

Every Cozmo follows the same simple, no-tools assembly approach. You clip the frame together, drop the cushions in, and you're done. Assembly videos are available online, and our team is on hand by email or phone if you'd like a walk-through. If you'd rather we assembled it for you, add our £45 assembly service at checkout.

Can I order fabric swatches before I buy?

Yes. Order up to 9 free fabric swatches from mycozmo.com and they'll arrive within 2–4 days. Fabric reads differently in different light, so we always recommend checking swatches in your own space before choosing a cover.

What's your returns policy?

Full 30-day returns. If your Cozmo isn't right within 30 days of delivery, we'll arrange collection and refund you in full.

What's the frame guarantee?

The internal frame of every Cozmo is engineered to last, and we back it with a 15-year guarantee. The cushion interiors and removable jackets can also be replaced individually, so the sofa keeps going for longer.

Can I change the fabric later?

Yes. Every Cozmo uses our interchangeable jacket design, so you can refresh the look without replacing the sofa. Browse our jacket collection at mycozmo.com.

Where can I try a Cozmo sofa in person?

Our Shoreditch showroom is at 4 Garden Walk, London, EC2A 3EQ. Walk-ins are welcome, or book a slot in advance for one-on-one time with one of our design consultants.

Who designs Cozmo sofas?

Cozmo works with leading design studios based in London, including Raw Edges, who have designed the Cozy, Pillow, Float and Rest sofas, and Pearson Lloyd, who recently launched the Hug sofa. Every sofa starts from a distinct design idea — how people sit, move and live at home — rather than a trend or silhouette.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(321)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! I was emailed a list of pieces in the warehouse that had been returned and hence cheaper - I was also given an NHS discount on top of this!

June 14, 2024
Cozmo  logo

Reply from Cozmo

Hello Sophie, we are so pleased you found a Cozmo that worked for you on our ex display & clearance list. We are sure it sits perfectly in your space, enjoy!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great customer service- a special…

Great customer service- a special mention to Ann, super fast delivery time, great looking sofa!
Now to test it out for the years to come for comfort and durability!

July 12, 2024
Cozmo  logo

Reply from Cozmo

Thank you Shellie for your kind words for the team and we are so pleased it has been a happy experience with us at Cozmo. Now time to relax and enjoy your sofa!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

The true test of a Sofa is time

The true test of a sofa is time. We have had our Sofa for a year now and it's still looks in great considering 2 kids and pets. Fingers crossed it maintains it's shape and comfort in the future.

July 18, 2023
Unprompted review
Cozmo  logo

Reply from Cozmo

This is wonderful to hear Toya. We have some exciting new designs launching in the autumn so hope to see you back soon!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, beautiful design and amazing quality!

July 11, 2024
Unprompted review
Cozmo  logo

Reply from Cozmo

Thank you for sharing your experience with us at Cozmo Joana. We are so pleased the sofa and service is ticking all the boxes! Look forward to seeing you again soon as we launch more designs.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Excellent sofa

Excellent sofa! Superb design and very comfy ☺️

July 5, 2024
Cozmo  logo

Reply from Cozmo

Hello Emre, we are so pleased you are loving your Cozmo sofa. You really did select a stunning piece from our Limited Edition Home Sweet Home collection. Enjoy!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars
Cozmo  logo

Reply from Cozmo

What perfect feedback to receive Caroline. Thank you for sharing and we are so glad it a been a good experience for you at Cozmo.
Kind regards
The Cozmo team

Rated 5 out of 5 stars

Love Cozmo, and our chair is ace!

We are so happy with our Cozmo Armchair. It looks incredible in our terrace bay window, and is super comfy. Well worth the investment without doubt. And the end to end experience was faultless, with friendly customer service throughout, right down to the cheerful delivery guys. Can’t recommend Cozmo enough.

June 10, 2024
Unprompted review
Cozmo  logo

Reply from Cozmo

Hello Matthew,
Thank you for sharing your experience with us at Cozmo. Our Cozmo armchair is the perfect addition to a bay window so glad it is living up to expectations. We are also pleased to hear you have had a good journey with our team, we hope to see you back again soon.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great product and communication

Great product and communication. Deliver y service was the best I have had, hands down.

June 7, 2024
Cozmo  logo

Reply from Cozmo

Hello Stewart,
This is fabulous feedback to receive, thank you. We will be sure to pass on your experience to our delivery team. Enjoy your Cozmo!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great sofa and chair

Sofas are great. Hiccup with the comms to start with but Anne called and explained the cause. Very helpful. Wish I had a bigger house to accommodate more sofas!

June 7, 2024
Cozmo  logo

Reply from Cozmo

Hello Joe,
Thank you very much for taking the time to leave feedback for us at Cozmo. Your understanding has been greatly appreciated. We have new products in design so hope to see you back again soon!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great company and exceptional customer…

Great company and exceptional customer service. Thank you!

June 5, 2024
Cozmo  logo

Reply from Cozmo

Hello Margaux,
Thank you so much for ordering with us at Cozmo and we are so pleased to see it has been a great experience. Enjoy your Cozmo!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Love my new Cozmo sofa and armchair

Love my new Cozmo sofa and armchair - so comfortable and stylish. Very well designed and clever assembly system. Was worried about ordering a sofa as my front door is narrow but their innovative system is perfect as it arrives in boxes and they assemble it for you. Very sturdy and solid and the contemporary sofa fabrics are high quality. The filling is firm but soft enough to be cozy.

May 28, 2024
Cozmo  logo

Reply from Cozmo

Hello Belinda,
Thank you for taking the time to share your experience with us at Cozmo. It is great to see that from the design of Cozmo to the point of delivering to you has ticked the boxes. We do hope you enjoy your Cozmo items.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great customer service and good…

Great customer service and good quality, eye-catching product

May 2, 2024
Cozmo  logo

Reply from Cozmo

Hello Catherine,
Thanks so much for your feedback on Cozmo. We loved your sofa choice for the space and hope you all are enjoying it!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

We've had our 1.5 seater a few months…

We've had our 1.5 seater a few months now and I can truly say we love it. It's low backed so not for everyone but its a great seat for lounging on and super comfy. Delivery service was great, the delivery men put the seat together for us. I will be purchasing a spare seat cover asap.

May 13, 2024
Unprompted review
Cozmo  logo

Reply from Cozmo

Hello Suzanne,
Thank you for sharing your experience with us at Cozmo. It is wonderful to hear you are enjoying the comfort the team have worked so hard on. We look forward to seeing what jacket you choose next.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

So pleased we ordered from Cozmo!

We are more than happy with our two two seater sofas, we have been looking for a long time and living in Dorset decided to go ahead and order on pictures we had seen on line. The delivery men put them together for us (which we weren't expecting) they were brilliant and what would have taken us a while took them no time at all! We are also going to purchase spare jackets which we think is a very good idea!

April 26, 2024
Cozmo  logo

Reply from Cozmo

Hello Wendy, thank you for sharing your experience with us at Cozmo. We look forward to seeing what you might choose for your extra jackets.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Absolutely love our sofa

Absolutely love our sofa, armchair and footrest. Outstanding costumer support and communication. Very happy!

April 26, 2024
Cozmo  logo

Reply from Cozmo

Thank you for taking the time to leave feedback Hailey. It is great to hear you are enjoying all the elements of the current Cozmo range. Would love to see you back in the future as we launch more products this year!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great product

Great product, service & delivery. Really happy with our sofa!!

April 8, 2024
Cozmo  logo

Reply from Cozmo

Thank you Elle, glad to read we have ticked the boxes and most importantly you are enjoying your Cozmo!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great experience with Cozmo

Great experience with Cozmo. Kept us informed throughout and on the day of delivery the team arrived as planned. Super efficient and courteous and proud of their work, our sofas were up in no time. And what beauties they are! They have updated and transformed our room and now we’re enjoying lounging on them. They’ve brought a modern feel to our room. We love them.

April 18, 2024
Cozmo  logo

Reply from Cozmo

This is so great to read Kevin. All our team from the start to the finish of delivering Cozmo are very passionate about the brand and the people that choose us so it is wonderful to know it has been felt.
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

I went to the King's Cross showroom to…

I went to the King's Cross showroom to sit on the sofa before I bought it. It was very comfortable so ordered it straight away.
Arrived a lot quicker than expected and the lads that delivered it were brilliant. Built it for me and removed all the rubbish.
Couldn't fault the whole purchase process.
Had it just over a week now and still love it.
Couple of points... a) would be nice if the foot stool had storage, and b) make it clearer on the site that you do not have to buy the side cushions.

But that's only my views.

Overall brilliant service and a brilliant sofa.

April 16, 2024
Cozmo  logo

Reply from Cozmo

Hello Andrew,
Thanks for sharing your experience with us at Cozmo and it is great to hear the positive experience you have had with the team. We will be sure to pass on your positive comments to our delivery team. You raise some really valid points, we have a few designs for ottomans in works so be sure to come back and see us soon!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Great sofa and customer experience

Really cool sofa, comfortable and stylish, arrived a month earlier than anticipated. Straightforward delivery and friendly staff who put it together quickly for me. Great service.

April 16, 2024
Cozmo  logo

Reply from Cozmo

Hello Flavia,
Thanks for taking the time to leave feedback. We are so pleased you enjoyed the journey with us and more importantly you are loving your Cozmo!
Kind regards
The Cozmo Team

Rated 5 out of 5 stars

Cozmo 3 seater

Ordered my cozmo green with cream piping 3 seater sofa. Updated at different stages through email. Arrived on time. Delivery company were efficient at setting everything up. I've had so many compliments on how gorgeous this couch is. Where did I get it. It's comfy and sits beautifully in my conservatory. Worth every penny. I love it.Will definitely buy a jacket to switch it up.

March 28, 2024
Cozmo  logo

Reply from Cozmo

Hello Beverly, the dark green velvet Cozmo sofa is a really beautiful fabric choice. The images you kindly shared with us display just how well Cozmo sits in a conservatory surrounded by the garden. Thank you for taking the time to share your experience with us at Cozmo and we look forward to welcoming you back when you fancy a jacket refresh.
best wishes
The Cozmo Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look