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Rated 5 out of 5 stars

This is a great company ,they offer very expensive decants at a reasonable price. I have several decants from them and they are all the real deal.

Rated 4 out of 5 stars

Ordered a sample and the juice was colourless while the original is known to be a dark amber. Could barely smell it on testing strips and skin. Clearly watered down. Based on other reviews on this... See more

Rated 1 out of 5 stars

I was sent the wrong fragrance/scent or it was a fake scent. I have received no response for the past 2 weeks since I emailed the customer service email that they posted in previous reviews. I would l... See more

Company replied

Rated 4 out of 5 stars

The only reason I give a 4 star rating is cause I feel like the bottle size on the custom side should be bigger, or the price should be tweaked a little bit more. Its hard to make profit with a compan... See more

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3.3

Average

TrustScore 3.5 out of 5

48 reviews

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Rated 5 out of 5 stars

Beautiful, authentic perfumes

Website was easy to navigate and they have great offerings with reasonable prices. Love being able to buy these perfumes in smaller decant sizes in order to try them out. Every perfume is authentic and packaged nicely. My only criticism would be that the labels could be affixed a little better so that they're less likely to come off.

December 25, 2022
Unprompted review
Rated 2 out of 5 stars

Sample not filled and doesn’t smell right

Samples arrived and my 10ml sample was not full by quite a lot. The 10ml decant also did not smell like my full bottle I purchased from the original perfumer’s site. I messaged the seller and they have not gotten back to me. Will not be repurchasing from the seller.

October 27, 2022
CS logo

Reply from CS

Hello

We apologize for any issues that you may have , We have the big size bottle that we decanted from and all our samples are original , Please contact us directly to our email info@mycustomscent.com so we can better assist you by replacement or return it.

My best,

Rated 1 out of 5 stars

I was sent the wrong fragrance/scent or…

I was sent the wrong fragrance/scent or it was a fake scent. I have received no response for the past 2 weeks since I emailed the customer service email that they posted in previous reviews. I would like the correct fragrance sent or a refund.

June 20, 2022
CS logo

Reply from CS

Hello

We apologize for any issues that you may have , We have the big size bottle that we decanted from and all our samples are original , Please contact us directly to our email info@mycustomscent.com so we can better assist you by replacement or return it.

My best,

Rated 5 out of 5 stars

So far so good

So far so good , jus wished they kept more of the scents I use on hand so I can get my order sooner lol , but besides that it's been great

December 28, 2021
Rated 1 out of 5 stars

Smells like air freshener

Smells like air freshener. Worst purchase ever

December 13, 2021
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Reply from CS

Thank you for your time . we sorry to her that and we have customized your scent based on the ingredients that you selected , please contact back directly at info@mycustomscent.com for more help . Thank you

Rated 5 out of 5 stars

This is one of my favorite scents

This is one of my favorite scents and I’m so glad I came across this site so I could get it at a reasonable cost. It’s such a good scent and I’d recommend it to anyone.

December 9, 2021
Rated 1 out of 5 stars

Delivered promptly however I ordered a…

Delivered promptly however I ordered a sample of Guerlain Spirituesse Double Vanille and it was very weak and almost undetectable. Not like a Guerlain fragrance. Disappointing.

October 26, 2021
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Reply from CS

Thank you for your review .. please contact us directly at info@mycustomscent.com and will resolve any issue immediately . Thank you

Rated 5 out of 5 stars

10/10

I got CK defy 1 fl oz for dirt cheap sent to my house, I think it was a 7$ total. 10/10 would recommend.

October 21, 2021
Rated 5 out of 5 stars

I chose to create my own scent

I chose to create my own scent so I chose what elements I wanted in the perfume and the gender and they did the rest! I received a nice glass spray bottle with the perfume inside and I absolutely loved the smell. I actually tried my hand at two different perfumes but I preferred the first one I created over the second.

September 18, 2021
Rated 5 out of 5 stars

Petals for the Win

I really enjoyed the questionnaire! When I was done with them, they matched me with exactly what I was looking for. It pleased me to know that they gave options to try out scents before fully committing. It will be interesting trying out the petals, but nonetheless I am excited! I have been looking for a new signature scent and I hope I strike gold!

September 17, 2021
Rated 3 out of 5 stars

I ordered Jo Malone Lime Basil &…

I ordered Jo Malone Lime Basil & Mandarin, and it did not smell like the original cologne in Neiman Marcus. It was a fresh but totally different fragrance. I'll give it as a gift to whoever may like that smell. I also ordered Chanel Coromandel and the smell was correct! I was very happy to know that it was the right one.

June 19, 2021

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