MyDogsTrainer Reviews 

435
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, dedication, and genuine care for the dogs, often highlighting specific trainers for their exceptional work. Many people noted significant improvements in their dogs' behavior, including better lead walking, recall, and reduced reactivity, making walks and daily life much more enjoyable. The service is frequently described as excellent, with reviewers appreciating the regular updates, videos, and clear communication provided throughout the training process. However, some customers were dissatisfied with the product and customer service, reporting no improvement in their dogs' training despite significant investment. These individuals mentioned poor communication, lack of follow-up, and concerns about their dogs' well-being and care during their stay, including issues with hygiene and unmet needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional service and dedication.... See more

Service

Users describe positive interactions with service, with many reviewers praising the exceptional care and... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the outstanding support, excellent... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the regular updates and daily videos... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t recommend this company enough, we have been really struggling with our 18 month old Labrador with her recall and lead walking. It’s still early days but we can already see a big change. Beth wa... See more

Rated 5 out of 5 stars

Review for Trainer Maisie specifically. Maisie came into our training journey with MyDogs later down the line, and we could not be more grateful. Not only did she get straight to the caus... See more

Rated 5 out of 5 stars

We were a little nervous to drop our dog off for two weeks but we didn’t need to be. He had the best time and his trainer Maisie was amazing with him. As a big, strong excitable dog walking him could... See more

Rated 5 out of 5 stars

We were at our wits’ end with our two‑year‑old Border Collie, Merlin. His recall was practically non‑existent. Merlin spent three weeks at the Southampton branch, where Beth was his trainer. He... See more


Company details

  1. Dog Trainer

Written by the company

Treat your dog to a residential stay at one of our UK wide training centres. A week long intensive course is the ideal way to address training issues working one to one with one of our experienced trainers in a fun engaging environment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

435 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(435)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Rusty

Our Doberman had never been away from us not even for one night and never been walked by anyone else.
He has just spent 3 weeks with Morgan and the Kennel staff at Delvallie Kennels.
He has had so much fun and has made lots of friends during his stay. We had regular pupdates of what he had been doing and some lovely photos and videos that put our worries aside and our minds at rest.
He seems less reactive and so much more socialised on his return home so thank you everyone that’s helped with Rusty especially Morgan. We can’t recommend you all enough and we will look forwards to seeing you all again in the future.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan, Thankyou !!!


Spin, our gorgeous, young, rescued, chocolate labrador , has come a long way since getting her . However, we struggled with her being on the lead . Reacting to other dogs whilst on the lead, by jumping, pulling and barking. Almost pulling me over on one occasion and yanking my husbands shoulder. We needed help from someone remarkable.
That person is Morgan at Southampton. As soon as we met her, we felt reassured, calm . Spin seemed to be just as happy in her company. We left, our hearts sank, equally relieved knowing our precious girl was in very capable hands. It was a hard decision leaving her there for 12 days but we needed help to overcome this problem.
The updates, videos and photos brought us great happiness, how far our little one had come . How she had adapted and having fun with her training and walks. We were astounded by her progress. Morgan had got to know our little girl so well you could see the joy in Spins face. It was an absolute joy to see.
We had a wonderful handover, Morgan showing us and helping us when we took on the training whilst there. Spin looked so proud and happy.
We brought her back on the Friday, she was so thrilled to be home and playing with her big sister. Saturday morning off we went, after 10 mins we found our stride with the training, ensuring we did as Morgan had taught Spin and us. WOW, what a difference we came across two dogs , no reaction, continued , Sunday four dogs, no reaction . We are following Morgans training and advice and , although early days, we have all so benefited by this experience. It is so wonderful to know Morgan will always be there to support us on this journey. We can not thank Morgan enough. It was the best decision we made to go to MDT for help.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great pupdates & aftercare!

We absolutely loved using this training service - Caitlin in the Henley branch was so warm and caring to our pup Ozzy - he is usually an anxious dog but it was great to see him so comfortable & open to training in the update videos.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan was brilliant from start to…

Morgan was brilliant from start to finish updates all the way through the training and handover was brilliant as she made sure I was feeling ok with everything before I took my dog home. He has been so much better since being home. Would definitely recommend

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Apollo good boy! 🐩

It took me over a month to write this review because I really wanted to write an informed one.
My lovely Apollo (Standard Poodle) spent the 10 day’s training with the lovely Morgan in their Southampton kennel.
The issues that we needed help with were reactiveness and recall.
To start with I want to share our experience with Apollo’s trainer Morgan.
Morgan was sensitive to our concerns and very professional. From the start she told us the areas she would try to address and she could see how anxious our Apollo was specially around other dogs. She could tell he wasn’t and angry dog but an anxious one who had the need to have his personal space. That was to me life changing.
Morgan also managed to teach Apollo the so important recall. We tried to teach him that many times but it seemed like he could not even hear his name. Now our good boy listen to his name and comes back when we call him. It’s important to mention that we still don’t let Apollo off leash and maybe we will never be able to do that so we have a long leash and it’s been amazing. Apollo never took one piece of treat at the park and now we can’t go out without his cheese. He understands that’s he’s been a good boy and take his treat happily. Apollo never popped at the park either but now he does!!! That really shows that his anxiety levels are much lower and he feels safe on our walks. Apollo also plays with his ball at the park and he loves it. With his 10 meters leash he runs after the ball and is happy fetching and dropping it. I can also report that Apollo is less reactive but the barking towards others dog is still there at times. We are trying to address that by reassuring him and offering him treats when he first sees another dog, We are trying to normalise the presence of other dogs, pigeon, squirrel you name it! Ha (it’s important to mention that Apollo has been attacked in the past).
I just want to say a massive THANK YOU to Morgan. You not only helped Apollo but you also helped us to understand and respect his limitations. We feel less frustrated now and our walks are much more pleasant. I can actually see the smile on his face when we praise him and he knows he did really good. We love our boy and investing in his training was one of the smartest and kindest thing we did for our boy and for us too.
Thank you for all the updates you sent throughout our holidays. We were having a great time in Spain but looking forward to emails and pictures of our good boy.
We totally recommend Morgan from MyDogsTrainer Southampton! ❤️

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great dog trainer

I was very happy with the training provided for my dog, as well as the handover training to me when i picked her up. I think Jess did a great Job and the updates through out the training was reassuring to me.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

A great success thank you Morgan and MDT

I recommend mydogstrainer without reservation, they took my Rescued Gordon Setter of 11 months for five days to help me. Duke, my young dog would pull on the lead and even pulled me off my feet more than once.
Morgan, the trainer, was patient, kind, and clearly loved her job. Three weeks later and following the advice Morgan gave us Duke is transformed. He is still excited to walk but walks beside me without pulling my arms from my sockets.
Thank you Morgan and MDT

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Super Training

I would like to thank Morgan for the training for Haze. The updates and communication were superb. Haze is now on the right path

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

SPAMMERS

SPAMMERS. Never agreed to be hassled. Calls and Whatsapp messages. Would not deal with due to a lack of respect for customer enquiries. I do not need to be contacted in multiple ways. Poor practice.

July 17, 2024
Unprompted review
MyDogsTrainer logo

Reply from MyDogsTrainer

All of our customers reach out to us first through a contact form providing select methods of contact to which we then simply respond with the requested information regarding our courses via email and WhatsApp and call to ask if there is anything we can help with to make sure the information is accessible to all clients.

We can remove anyone from our list who is no longer interested in receiving the service they have inquired about.
All you would need to do is respond to either of the methods of contact and let us know not to contact.

There is also space within the contact form to provide details should you not wish to be contacted. We certainly do not send out more than the information requested by the customer themselves to ensure we do, in fact, respect customer enquiries.

Rated 5 out of 5 stars

Banksy

Our best boy Banksy has recently returned from a week long refresher stay with Caitlin at your Henley on Thames branch and we could not be more grateful for all of her hard work. You can tell caitlin truly cares about every dog in her care and she has been fabulous at helping us learn the necessary skills to improve our boys confidence. He is so much better than he was when he first came to stay in January and we are working everyday to make sure he continues to improve. Thank you so much! ❤️

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Jess at Harlow has done an amazing job…

Jess at Harlow has done an amazing job with our Beryl.

Her interactions with us and the video content has been brilliant and trying to do all.that at once and control a puppy I cannot give her enough credit.

Beryl loved her stay and you can tell that by the way her interactions have been and when I took her home you could just see that loving look in her eyes as we went though what she had learnt or re-enforced.

Brilliant job well done

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Caitlin at MDT oxford is incredible!

Can not thank Caitlin at MDT Oxford branch enough. We have a 3 year old nervous Rottie. He has a high prey drive, and not well socialised due to numerous operations as a pup, who has never been to kennels. We were really worried how he would be and how he would react during training. Caitlin was amazing with him! she made him feel so comfortable using his body language and gently settle him in to kennel life at his own pace. We have received videos of him not reacting to other dogs after being clicker trained for his reactivity by Caitlin, something we thought would never be possible! Thank you so so much Caitlin and all the staff at Avalon kennels for looking after our boy 🐾

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you very much for training my Hef…We love you .Beata and Hef xxx

Thank you very much for training my Hef Jess from Harlow Essex. Jess has literally done wonders with Hef. Hef is a different dog now, more organized, she listens (previously it was a problem). She has learned to walk on a leash nicely, she has become calmer and I literally can't I can't believe how much the two weeks I spent training with Jess changed her life for the better and mine too, hehehe.
Thank you Jess for making my Hef such a well-behaved dog now. I would recommend her to anyone who is thinking of sending their dog to training with Jess in Harlow, Essex. Best regards, Beata and Hef. xxx

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan is a delightful trainer

Morgan is delightful and Ruby was soon having fun with walks and training. Ruby spent 2 weeks there boarding over the middle weekend. Morgan went through her training regime to encourage continuation and consistency. She sentvupdates and videos of Ruby every other day and training notes after we collected Ruby. Recommended.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan at the Southampton branch was fabulous

Morgan at the Southampton branch looked after and helped train my anxious dog. As soon as I had dropped him off I felt comforted that he was in safe hands. Morgan kept me regularly updated with photos and training progress which was reassuring and also answered any of my questions during his 10 day stay. On pick up, Morgan spent lots of time with my beautiful dog and I discussing his anxieties, her training techniques, and teaching me some useful strategies too on a learning walk. This was followed up with a comprehensive email with a handover pack. I was thoroughly impressed with Morgan's patience and knowledge, and will use her in the future to help guide me training my gorgeous hound.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Caitlin provided an outstanding training for my dog!

Caitlin worked with my 10 months old Alaskan malamute for 2 weeks, we’re very pleased with the training our dog (Jasper) received! Since he’s back home, he’s been an absolute superstar, vey alert, responsive, patient and calm. The videos were taken during the training session were very informative helping us to understand how to carry out the training in the home environment and outside. Thank you Caitlin so much for all you’ve done for JasperX

May 21, 2024
Unprompted review
Rated 2 out of 5 stars

Couldn’t fault the trainer as she…

Couldn’t fault the trainer as she worked with my dog as he presented and stayed in contact after to help me understand what she had done. My dog hadn’t been in kennels before and didn’t show any reactivity until crossing paths with a dog on the last day. The only thing I discussed with mydogstrainer before sending him there was reactivity and I’m probably in a worse position now and whilst I appreciate you offer the life long support and can have him back in, after travelling as far as I did it’s not something that’s affordable, even if it was affordable I don’t know that I’d take the chance to pay out again and still end up in the same position. My dog can’t be the first dog to not show the behaviours discussed once at the kennels and so I think it would be only fair that the company tell the dogs owners that this is a possibility for a decision to then be made after weighing up the possibilities

March 11, 2024
Unprompted review
MyDogsTrainer logo

Reply from MyDogsTrainer

Thank you for your feedback.

I am sorry to hear that your dog did not display the behaviours in this environment.
We do try and make sure everything is communicated honestly to customers tat the point of booking, while answering any questions or concerns throughout the whole process, as well as throughout the stay, especially in these special circumstances.
There are always alternative solutions so that we are getting the most out of the training while making sure the dogs are always happy.

All courses are tailored to each dog so we are more than happy to find a solution that works for each individual case. If customers are struggling with the training, we advise contacting our head office for help as the lifetime support is available to customers at no cost as well as other locations and trainers to help with the issues. Alternative options and advice is always available, as our trainers work very hard to achieve the best possible results.

Feel free to get in touch at hello@mydogstrainer.co.uk so that we can resolve this for you!

Rated 5 out of 5 stars

What a brilliant little place this is!

What a brilliant little place this is! If you want a more confident pooch I could not recommend this place enough. This place wasn't the answer to all our problems but it has given my dog so much vital infrastructure to be able to continue his training and they looked after him so well. I have a very stubborn 5 year old rescue called Winston. Best dog in the world but he is really reactive towards other dogs. We've been training him for around two years and although he's come a long way, he was still terrible with regards to his aggression towards other dogs, he pulled like a truck and his training started to feel a little saturated. Due to his age we were at about 10% chance this place might actually benefit him but it really has. Winstons handler Morgan was brilliant. Kept me updated on a regular basis and she settled him in really well considering the stress pooch must have been under. He came back so much sharper with his obedience, his separation anxiety was gone, he went from dragging you up the road in a halti to walking beautifully on a collar and he's making better choices with regards to reacting to other dogs. More importantly he just seemed so much happier... Couldn't believe it! Will be sure to keep up the training and we'll be back for round two once this training is concrete🤞

May 17, 2024
Unprompted review

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