MyDogsTrainer Reviews 

435
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, dedication, and genuine care for the dogs, often highlighting specific trainers for their exceptional work. Many people noted significant improvements in their dogs' behavior, including better lead walking, recall, and reduced reactivity, making walks and daily life much more enjoyable. The service is frequently described as excellent, with reviewers appreciating the regular updates, videos, and clear communication provided throughout the training process. However, some customers were dissatisfied with the product and customer service, reporting no improvement in their dogs' training despite significant investment. These individuals mentioned poor communication, lack of follow-up, and concerns about their dogs' well-being and care during their stay, including issues with hygiene and unmet needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional service and dedication.... See more

Service

Users describe positive interactions with service, with many reviewers praising the exceptional care and... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the outstanding support, excellent... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the regular updates and daily videos... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t recommend this company enough, we have been really struggling with our 18 month old Labrador with her recall and lead walking. It’s still early days but we can already see a big change. Beth wa... See more

Rated 5 out of 5 stars

Review for Trainer Maisie specifically. Maisie came into our training journey with MyDogs later down the line, and we could not be more grateful. Not only did she get straight to the caus... See more

Rated 5 out of 5 stars

We were a little nervous to drop our dog off for two weeks but we didn’t need to be. He had the best time and his trainer Maisie was amazing with him. As a big, strong excitable dog walking him could... See more

Rated 5 out of 5 stars

We were at our wits’ end with our two‑year‑old Border Collie, Merlin. His recall was practically non‑existent. Merlin spent three weeks at the Southampton branch, where Beth was his trainer. He... See more


Company details

  1. Dog Trainer

Written by the company

Treat your dog to a residential stay at one of our UK wide training centres. A week long intensive course is the ideal way to address training issues working one to one with one of our experienced trainers in a fun engaging environment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

435 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(435)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

I left my dog with this trainer and…

I left my dog with this trainer and returned to find her with a bloody tail and sunburn. When I asked about the tail injury, the trainer gave conflicting explanations, first saying it was scraped on a wall and then claiming it got caught in a fence. The trainer even laughed about it, which I found highly inappropriate and concerning.

Upon arrival, I noticed my dog was panting uncontrollably due to the hot weather. The trainer didn't offer her any water until I insisted, which is quite disturbing for someone who claims to be a professional. No real training was completed; they just gave my dog some cheese and called it a day. My dog still pulled on the lead as if no training had taken place.

Their prices are exorbitant, and they don't offer training outside of a small yard, which is not helpful for dogs that need to learn to behave in real-world situations. They also seem to remove negative reviews to appear more reputable. Despite my complaints, they insisted they did everything correctly and were dismissive and arrogant.
Im really not surprised if they try bite back on this one but again it’s no one’s fault but ours! Doesn’t matter if you offer life time support maybe you do that because your s*** and you know you didn’t do any work with the dogs!! Avoid this place at all costs. I was close to taking legal action against them.

March 20, 2024
Unprompted review
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Reply from MyDogsTrainer

Hi, I am so sorry to hear that this is the experience you have had, however, I do believe this review is not connected with us.

Rated 5 out of 5 stars

Excellent standard of training

Our dog took a while to settle in the kennel environment and that caused me a little anxiety. The trainer however, quickly built a good relationship with our dog and it was clear she genuinely loved working with her. They knew how to approach her anxiety and didn’t push our dog too far too soon. It made such a difference to have the lovely videos included in the regular updates, giving us the reassurance we needed that she was safe and happy with the trainer.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan is a very talented trainer.

I wish to thank Morgan at the Southampton branch for a very positive experience with Charlie my English setter. I was very limited for time, but with Morgan’s expertise he is definitely improved. He’s an ex hunting dog with absolutely no idea of how to walk on a lead. Morgan literally turned him around in very little time with the necessary instructions to continue the training, he’s already improving in leaps and bounds. I only wish I could have left him with Morgan for a few days. Great job and many thanks Morgan.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant care and comms by Morgan in…

Brilliant care and comms by Morgan in Southampton and the kennel staff. I was fed a plethora of training videos throughout the stay and could see the progress being made daily as well as the state of mind of my dog - his tail was constantly wagging! The handover was great and both my dog and I have learned much in foundational behaviour that we will strive to stick to!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan is so lovely and extremely helpful

Morgan is so lovely and extremely helpful. The videos and photos were a nice update as our dog, Horus, hadn't been away from home for that long before or stayed at a kennels.
The training was clear and Horus has responded straight away and we have seen an improvement in behaviour even at home (he was in for recall and reactivity).
Horus has a really nice time and when we go away on holiday we will definitely be sending Horus back.
Couldn't recommend Morgan more. The experience has been great.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan is a great trainer and has…

Morgan is a great trainer and has managed to turn our boisterous gsd into a much more calmer dog, making walks more pleasurable. I would thoroughly recommend it,even though it's hard to leave your dog there. He was well looked after and Morgan was super caring.
The videos and updates were very reassuring.
Thank you.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan was brilliant

Morgan was brilliant - really good communication and gave realistic expectations. Follow-up with really good clear advice how to carry on with our spaniels training and definitely worth doing for both our dog and us! Thanks again

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Wow - Thank you

Wow. What a difference.

And it’s not just about our Doodle Goose, but us. He seems so much better - or is it us in better control, or is it a little bit of both?

Wasn’t sure what to expect. But think we get it, now.

We have a lovely boy who has adjusted to clicker training. And we have the knowledge and confidence to put the lessons picked up into practice.

Caitlin was absolutely ace. She kept us ‘pup dated’ with videoes and information on what she was doing and how we can take it forward.

She was patient with our questions and provided a great handover pack.

It’s so reassuring to know we can seek further advice - in the knowledge that it works!

Goose may not be fully over his reactivity, but we know we’re dealing with a dog that’s not aggressive and we have the means to give him every chance of success.

A big thank you from ‘Silly’ Goose and family.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Morgan is an amazing trainer

Morgan had our very anxious, very reactive German shepherd. She quickly bonded with her to make her feel at ease and started training.

She was so far gone that walking her anywhere near another dog was a big no no. After Morgan trained her for two weeks we could walk past other dogs. She is still reactive and I never expected miracles but just being able to walk past other dogs with minor barking is a huge improvement in such a little amount of time.

We will be going back and Morgan is helping use from here.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Puppy Camp

Hol was my trainer and she did a brilliant job! Nala came back so well behaved but still her playful self it’s safe to say she loved her time here!

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Puppy camp for Lenny

Our puppy has spent a week with Amy and has learnt a lot but importantly loved his time. He sat is the boot on the was home looking back. Amy is very generous with her time, keeps you well informed. We will be continuing our training (as well as Lenny) on a weekly basis.

March 1, 2024
Unprompted review
Rated 4 out of 5 stars

Morgan did a wonderful job

Morgan was a lovely young lady. We left Bobby for two weeks at the Southampton branch. She’s done a fantastic job with Bobby our one year old Labrador. He went there because he was absolutely dreadful to take for a walk. Pulling me and my partner over. We picked Bobby up today and Morgan has made a drastic improvement on his walking. We know we have to commit to the training plan and will endeavour to do so. Morgan gave us a lot of advice on handover on how to use the lead and how to control his behaviour whilst walking him. She was very informative. She obviously has a lot of experience and knowledge. I would highly recommend her and the company.
Thanks Morgan

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Just what we needed

We sent our 6 month lab on the course. Noticed a positive difference when we collected him and the handover was really helpful in understanding what we needed to do to continue on his training journey. Holly has also been great in helping me with advice after we got him home and we feel like we are on the right path now with his training and are enjoying taking him out for walks now.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class

I was very sceptical about leaving my dog (Crumble) but i need not have worried. Morgan is very professional and really knows her stuff.He was like a very different dog on his return home and i would highly recommend this firm to anyone. Morgan constantly sent me video updates of which i was very grateful and also gave me a training pack which i will put to very good use,Thankyou Morgan.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

My 7 month old GSD puppy was struggling…

My 7 month old GSD puppy was struggling on lead walking, barking at people, other dogs no socialisation skills. I found MDT online and read the reviews. Booked him in at Southampton branch. Morgan was his trainer. I have picked him up today after 2 weeks. I can say Morgan has worked wonders, a calm little boy. And Morgan has given me a training plan and the tools of how I can continue with the training which has given me confidence. The kennels were also caring and looked after him well. Well worth the money. Thanks again to Morgan

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Morgan at MDT

Massive thanks to Morgan at MDT. Our dog attended a 2 week course to help with our dogs lead walking, which we had struggled with for over 2 years. It has now been a week since we took her back, and we could not be happier with the progress.
Of course we are not naive to think that she is suddenly going to be perfect and there's nothing more to do after years of bad habits. Morgan was honest about this, and stated that she would help set the foundations, the long term is obviously on us to ensure that she maintains it.

My only feedback was to the sales team at MDT who had misadvised on some of the information, this may be due to the different kennels that they work in. However I wanted to feed this back as such details can be quite important, and can come across as a sales pitch rather than providing the full details.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

I rate the service as excellent

I rate the service as excellent. The training was tailored to meet my dogs specific needs and she seems to have enjoyed the whole experience. The Kennels are first class.
Holly (the trainer) is brilliant, my dog loves her. She is very knowledgeable and capable. All her instructions are clear and easy to follow.
In summary the course offers very good quality and value. I recommend this service to everyone as I can find no faults with it. Oh! ... My dogs problems seem to be sorted too.

January 26, 2024
Unprompted review

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