Mydressline by Iness Couture Reviews 70

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I was ordering a dress for my daughter's wedding. Mydressline/Iness Couture was one of the few shops that carried this particular designer. She had the dress listed amo g all the shops at the... See more

Rated 5 out of 5 stars

The dress I ordered was exactly what I was expecting! The process was very smooth and mydressline was the only place that had the specific dress I wanted in stock in my color and size and at a 10% di... See more

Rated 1 out of 5 stars

Worse experience from an online retailer ever. I urge you to steer clear of this site. The owner is extremely unprofessional and rude. My dress was not shipped via the expedited method I paid for.... See more

Company replied

Rated 5 out of 5 stars

I placed an order for an evening gown for an upcoming event I will be attending. I had many questions regarding size, color, fit, etc. The representative answered all my questions via email and provid... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Looking for the perfect dress to make a grand entrance? Whether you’re attending a wedding, prom, or special occasion, we’ve got just what you need! Our selection of evening dresses is sure to turn heads, with sexy short dresses, cocktail dresses, and more.


Contact info

3.9

Great

TrustScore 4 out of 5

70 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

5 stars!! Only place too shop!!

5 stars! Best dress shopping exquisite selection!!i am from NY choosing dress online and calling them on a phone i didn’t know how it will go Mydressline went above and beyond from the time of purchase to possible alterations and in a time of COVID-19 
i cannot begin to describe how wonderful my experience has been !! Excellent service! I would recommend to everyone!! I even asked if the can do international shipping well not only do they say yes my friend got her gorgeous dress from mydressline in 5 business day the other side of the Ocean !! Thank you truly grateful i will be your forever loyal customer!!

November 12, 2020
Unprompted review
Mydressline by Iness Couture logo

Reply from Mydressline by Iness Couture

Thank you :)

Rated 5 out of 5 stars

I had purchased several dresses from…

I had purchased several dresses from Mydressline.com and my experience was always positive! The customer service staff go out of their way to make customers happy!!! We all know how stressful important events may be, last thing you want is to stress about your dress!!! That’s why for my most important events I choose Mydressline.com!!

November 12, 2020
Unprompted review
Mydressline by Iness Couture logo

Reply from Mydressline by Iness Couture

Thank you :)

Rated 5 out of 5 stars

Amazing experience overall

Amazing experience ordering a dress from mydressline.com. Timely delivery, great quality gown, they have an amazing selection of variety of designers for every budget. I highly recommend shopping from mydressline.com, I sure am going to do again in the near future.

November 12, 2020
Unprompted review
Mydressline by Iness Couture logo

Reply from Mydressline by Iness Couture

Thank you for taking time in writing this review :)

Rated 1 out of 5 stars

BIG FRAUD EVER

BIG FRAUD EVER, I bought 3 dresses never RECIEVE IT!!!

July 8, 2020
Unprompted review
Mydressline by Iness Couture logo

Reply from Mydressline by Iness Couture

This review is not associated with any order in our system. We have no record of this individual ever purchasing from our store, and the claim made here is false. We take fraud allegations very seriously and encourage customers with legitimate orders to contact us directly so we can assist.

Rated 1 out of 5 stars

Never received anything

I never write reviews. It is my first one. A website is a complete fraud. I bought several dresses. I received an automatic message that the order is received and to wait until it would be ready to be shipped. After I decided to follow up on an email that was stated on their website with some explanations and the email returned to me as a non-delivered. It was the first strange sign. But I decided to wait anyway.
After a complete absence of communication, I informed PayPal that there are no products received and I started a legitimate process with PayPal service (I paid with this system). They wrote to me to wait until the seller will precise some information or at least contact me. I received an email that I will be contacted with a solution within 48 hours. This 48 hours lasted for 1 month, after what the PayPal put the case in my favor and returned my money.
I hope it will save somebody's else money. Stay attentive. It is my first experience to pay the products and not to receive communication and products.

I READ AN ANSWER THAT THE SELLER PUT BELOW. Well, of course, I was not going to put to millions of people on the platform my real name and the same email I made an order from as it is connected to my PayPal. But you can check the order made 11.02.2020, number of order 1373, for total of 324.73 US dollars, the payment. You are good psychologists to just write that it is a competitor's game. The world is big and there are enough clients for everybody especially if the shop exists at least.

TO PEOPLE: I hope my experience will save somebody's pockets and money, if you want to risk anyway and order, do it, but pay through PayPal as I did, I successfully received back my money after the legal procedure of PayPal.

March 13, 2020
Unprompted review
Mydressline by Iness Couture logo

Reply from Mydressline by Iness Couture

Hello

We have always replied to our customers if there is ever an issues with an order is placed. This has never happened. I have also searched by your name “Rada” and we do not have any orders from you which leaves me to believe your are a competitor trying to hurt our business! If you can send me an email with proof of purchase and I will gladly revise my reply on this but if not than I can only say this review is FAKE!!

Our order numbers start with 5 digits at least and not 4. Your are a FAKE competitor that is writing this review! You have NEVER purchased anything from our web site. You should be ashamed of your self for doing this!

We have opened a case with trust pilot on this FAKE REVIEW!

Rated 5 out of 5 stars

I cannot praise mydressline.com enough

I cannot praise mydressline.com enough. I found a ball gown in a local store in Charleston, SC that was not in stock in my size, nor were they able to order it in time for the military ball I was attending on Feb 28. I searched the dress designer and style number online and found that mydressline.com carried the exact dress. I placed my order online and was emailed immediately by a staff member that the dress I just purchased was actually out of stock. I was instantly filled with panic as I had less than a month before the ball and not a lot of wiggle room. I explained this to her and she then reached out to Mac Duggal and worked it out so that they could ship me the dress directly, rather than sending it to them first. She assured me it would be delivered by Feb 10 and it was actually delivered on Feb 7, three whole days early! I also noticed that the box had my name hand written on it with a sticker that said MUST SHIP TODAY. I had a terrible experience with another store and I can't put into words how much mydressline.com put me at ease. I will absolutely be ordering all of my future gowns from them!

February 11, 2020
Unprompted review
Rated 5 out of 5 stars

"Semi formal dress was stunning

"Semi formal dress was stunning. Great fit and no-one else in anything similar. Excellent quality and importantly great fit.Huge range of great designers not available in Australia. The dress arrived promptly and was well packed. Thrilled with our purchase. We will be back"

December 29, 2019
Unprompted review
Rated 5 out of 5 stars

Great website for beautiful dresses

Great website for beautiful dresses. Ordered a gown for my Christmas Party. They delivered it faster than promised. I love my gown! Can’t wait to wear it again. Thank you!

December 29, 2019
Unprompted review
Rated 1 out of 5 stars

SCAMMER, DISHONEST, FRAUD

STAY AWAY FROM THIS COMPANY....
The most unreliable, DISHONEST, rude, people i have ever done business.
I ordered a dress my son's wedding and they lied to me about a size and style of the dress. And after waiting 4 weeks they canceled my order. It was the most unpleasant and stressful moment. These people should not be in the business. I will follow a claim to a better business bureau and to IRS.
I will make sure what they have done to me does not happen to any other people. They shouldn't get any star. These people have been threatening my family and I after I posted this review.
NOW THEY ARE CLAIMING THAT MY REVIEW IS FAKE.
WE SHALL SEE WHO IS LYING.... STOP THREATENING MY FAMILY.... THE WORSE THING IS WE GIVE THE COMPANY ALL OF OUR INFORMATION INCLUDING OUR ADDRESS.
MY HUSBAND FILLED A POLICE REPORT WITH LAPD...
YOU ARE NOT GOING TO DO BUSINESS BY THREATENING PEOPLE.....
THANKS FOR ADMITTING TO YOUR SCAMS AND FRAUD....
HAVE YOU SEEN MY OTHER REVIEWS ON OTHER SOCIAL MEDIAS. IT IS SOON FOR YOU TO SAY "IT WON'T HURT MY BUSINESS". POST EMAIL? VIOLATION OF COSTUMER PRIVACY!! BRING IT ON.... HOPE YOU HAVE A GOOD ATTORNEY....

December 19, 2019
Unprompted review
Mydressline by Iness Couture logo

Reply from Mydressline by Iness Couture

You first need to learn how to speak with people! Your fake reviews will not hurt our business, maybe you or I should post how you emailed and apologized to us on how rude you were and the type of language you used when you called! You should be ashamed of your self for writing this fake and untrue review!

Rated 5 out of 5 stars

This is the site we all needed !

Wow, never will I have to go through the trouble of going to 50 dress stores and trying to find the right dress, this site is definitely my go-to when I need a dress, easy to find and the shipping is really fast as well !

May 6, 2018
Unprompted review
Rated 5 out of 5 stars

Love MyDressLine

Love MyDressLine! It’s my “go to” store for all special occasions. I have ordered several dresses through them. Very professional, friendly amd fast service. Helpful advice on sizing and overall suggestions on style. I will definitely be back for more!

May 6, 2018
Unprompted review
Rated 1 out of 5 stars

I would give less if possible

I would give less if possible. THERE ARE NO RETURNS supposedly which you would think would have been written in red and posted all over prior to ordering. I did go off of the size chart and it didn't fit, No time to alter and too long to exchange and not alter anyway.

March 1, 2018
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!!

DO NOT ORDER FROM THIS COMPANY!!! They have a no money back return policy, which I feel is extremely unreasonable for an online company.
I ordered a dress for my daughters wedding and the color was very different online verses in person, in addition to that it totally didn't fit correctly, guess I am out $350.00.

December 27, 2017
Unprompted review

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