Mydressline by Iness Couture Reviews 70

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was ordering a dress for my daughter's wedding. Mydressline/Iness Couture was one of the few shops that carried this particular designer. She had the dress listed amo g all the shops at the... See more

Rated 5 out of 5 stars

The dress I ordered was exactly what I was expecting! The process was very smooth and mydressline was the only place that had the specific dress I wanted in stock in my color and size and at a 10% di... See more

Rated 1 out of 5 stars

Worse experience from an online retailer ever. I urge you to steer clear of this site. The owner is extremely unprofessional and rude. My dress was not shipped via the expedited method I paid for.... See more

Company replied

Rated 5 out of 5 stars

I placed an order for an evening gown for an upcoming event I will be attending. I had many questions regarding size, color, fit, etc. The representative answered all my questions via email and provid... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Looking for the perfect dress to make a grand entrance? Whether you’re attending a wedding, prom, or special occasion, we’ve got just what you need! Our selection of evening dresses is sure to turn heads, with sexy short dresses, cocktail dresses, and more.


Contact info

3.9

Great

TrustScore 4 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For a starter I wasn't sure about this …

For a starter I wasn't sure about this shop because I found it through Google and it was my first time to try it- i'm glad I did-
My dress came on time and Inessa really helped me and she even upgraded my shipping into express to be delivered to me on time. She always replies to my questions so fast. I think this shop has the best customer service I ever experienced.
Back to the dress. Although it's a bit big on me but that's my fault I didn't take my body measures right. But I'm gonna take it into a tailor to adjust it. It was just like the picture. And from what I can see its 100% authentic. The fabric is great and it's well made. Can't wait to wear it

July 14, 2017
Unprompted review
Rated 5 out of 5 stars

First time I ordered a dress from Mydressline.com, amazing from start to finish + great customer service

I'm from Germany and I ordered a dress from this website. My problem: the dress (McDuggal 4331M - black) which I preferred for my event was sold out, everywhere! But than there was Inessa. The customer service works wonderfully with her, she answered my questions within minutes. I can't believe how fast my order traveled across the world, from USA to Germany. My dress came in perfect conditions and I fell in love with it. Everything worked out very well. I would award 100 stars if I could and won't hesitate to order from her again in the future. THX :-)

July 4, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I ordered three dresses from mydressline.com! All was shipped in excellent condition and very fast!

Inessa was very helpful with all my questions, personally assisted in finding the best size for me, and always responded my emails in an hour (even though we have 9 hours of time difference)

Definitely will shop again! Excellent service!

May 9, 2016
Unprompted review
Rated 5 out of 5 stars

Wedding Gown

Exceptional service from an great company. I ordered my dress on Tuesday and received it in the UK on Friday, super speedy. Inessa was very helpful and replied to my queries promptly. I would wholeheartedly recommend this company and would have no hesitation in using them again. Thank you.

May 6, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service, quick and professional

I am so happy with Mydressline.com. I bought a very unique dress and I wouldn't have trusted any other online shop when buying such an expensive and special dress. Their customer service is of very high quality. I am so happy with all the help I got. I highly recommend everyone to purchase their dresses from mydressline.com if you have the option to choose between diffrent online stores. Special thanks to Inessa who was very patient with me and always quick to reply to any of my questions.

August 1, 2015
Unprompted review
Rated 4 out of 5 stars

Always good

The website is informative and have pictures to show off their products which I like but I think the price for the item I purchased is high

December 19, 2014
Unprompted review
Show reviews in all languages. (70 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look